I was a daigou in the 60s

Several leaders from the Nanyang County Commerce Bureau were also present.

Director Xie came here mainly to cheer up Xiao Dongqing.

The leaders of the Nanyang County Commerce Bureau came with the intention of watching the fun.

"Old Xie, is there any special reason why your city government is organizing this training?"

Li Yunsheng, head of the Nanyang County Commerce Bureau, asked curiously.

He had never heard of training sales staff in service etiquette before, so he guessed there must be a reason behind it.

Director Xie was tasked with supporting Xiao Dongqing today, so he naturally wouldn't be stingy with his words of praise.

"This is very important! Our supply and marketing system's department stores and supply and marketing cooperatives."

"It shoulders the important task of national unified purchase and marketing, which is directly related to the development of the national economy."

"Salespeople are the window of the supply and marketing cooperative. Their performance directly affects the image of the supply and marketing cooperative."

"If customers are not satisfied with our service, it affects their experience."

“Aren’t we then damaging the country’s reputation?”

"Therefore, improving service quality and service attitude is crucial to promoting economic development."

Li Yunsheng heard this and thought to himself that Director Xie's words were a bit exaggerated.

"How can a salesperson's service attitude affect the national economy?"

"But when I think about the occasional times I went to the supply and marketing cooperative to shop, I did encounter situations where the service attitude was poor."

“I figured since the city supply chain was willing to make improvements, it wouldn’t hurt to support it.”

"What's more, he's still waiting for the city's general supply department to help solve the transportation problem."

"So he took advantage of the situation and praised: "Director Xie is really far-sighted!"

After hearing this, Director Xie smiled and became more confident.

Even if those around him don't fully understand his decision.

He looked at Xiao Dongqing who was preparing to give a speech on the stage, his eyes full of satisfaction.

In his opinion, Xiao Dongqing would definitely understand his good intentions.

Xiao Dongqing has experience from his previous life and knows that the importance of service in the sales industry is self-evident.

Although the current supply and marketing cooperatives enjoy a special status under the planned economic system.

Salespeople don't have to worry too much about service attitude, but history has proven it.

Companies that lack a good service awareness will ultimately find it difficult to develop sustainably.

With the changes of the times, the once glorious supply and marketing cooperatives could not escape the fate of being eliminated.

Compared with the private enterprises that sprang up like mushrooms later.

The supply and marketing cooperatives relied on state support and were resource-rich, but eventually declined.

Part of the reason is the poor service attitude of the salesperson.

Customers spend money to enjoy the service, not to find fault.

Where can’t I buy things?

However, the supply and marketing cooperatives still hold a prominent position and no one is willing to challenge their authority.

Xiao Dongqing did not intend to emphasize the concept of "customers are God" to these usually arrogant salespeople.

Because supply and marketing cooperatives are unique nowadays, the salesperson's job is as stable as a iron rice bowl.

They don't need to work hard to improve their performance, and it is simply a fantasy to ask them to treat customers like gods.

He began, “You colleagues may be wondering why we are gathering everyone together.”

"How about some sales etiquette training? Isn't a salesperson's job to sell things?"

“Is there anyone who doesn’t know how to sell things?”

As soon as Xiao Dongqing said this, a private discussion began.

Some people were unhappy that a young man like him should come up and train them, and thought he was not qualified;

Some people also felt that he seemed to have some truth in his argument, but still did not understand why this kind of training was necessary.

However, the leaders around them were all there, and their direct superiors were also sitting firmly in the front row.

This makes the salespeople afraid to express their dissatisfaction even if they are dissatisfied.

Until an old employee couldn't help it and spoke loudly.

"You're quite a clever fellow, why did you call us all here to waste your time?"

After the first person stood up, others also began to complain quietly.

"That's right! Taking up our time after get off work, isn't that exploiting us?"

Xiao Dongqing's purpose was to attract everyone's attention, not to let them criticize him.

He said seriously, "Who said this is exploitation? This training was organized by the Municipal Supply and Marketing Cooperative."

"We have communicated with the managers of each store in advance."

"Every colleague who participates will receive overtime pay and a free work meal."

“How can this be considered exploitation?”

"As salespeople, it doesn't matter what we say in private."

"But in public, if you use inappropriate language, it will damage the image of the supply and marketing cooperative."

"Even a temporary worker like me knows to be cautious in different situations."

"As veteran employees of the supply and marketing cooperative, how can you speak so casually?"

"Your actions have damaged the reputation of the supply and marketing cooperative!"

Xiao Dongqing's words were like a flash of lightning, making Director Xie, who was listening, feel very embarrassed.

He felt ashamed and angry, he didn't expect the usually arrogant salesmen to do this.

He even dared to speak rudely and disrupt order during a formal training session.

It seems that this is not just a personal disregard for Xiao Dongqing.

It is this iron rice bowl job that makes them overconfident!

The other members of the inspection team present also frowned.

I began to understand the importance of Director Xie organizing this training.

These salespeople really seem to think their position is unshakable.

He does whatever he wants in the unit and has no sense of organization and discipline. If this is not corrected,

Sooner or later, the reputation of the supply and marketing system will be ruined by them.

If our superiors saw this situation, what would they think of our supply and marketing system?

Can we be so arrogant just because we are a state-owned enterprise?

As soon as Xiao Dongqing opened his mouth, the crowd below exploded.

No one expected that the young man who scolded them like their grandsons on the stage.

He is not even a formal employee of the supply and marketing cooperative!

Was he hired by the city's general supply department to teach them sales etiquette?

After being scolded by a temporary worker, the old salesperson who spoke up turned red in the face and almost jumped onto the stage in anger.

Xiao Dongqing doesn't care about his face.

He and the inspection team received subsidies, and they had to work after receiving the money.

He said in a loud voice: "All the seniors present here, although you have rich experience."

"But I want to make it clear that I'm not here to admire your majestic appearance today."

"I'm here to let you know that the service attitude needs improvement!"

The salespeople in the audience widened their eyes.

I didn't expect that this young man not only had such a harsh tone, but also said such harsh words.

Why should they change their so-called prestige?

Why?

Many people looked at Xiao Dongqing with hostility.

I think this young man is too arrogant!

"I know some of you look down on me and may be thinking that."