I was a daigou in the 60s

However, the salespeople in these supply and marketing cooperatives seem to think they have a stable job.

He often treats customers with an arrogant attitude.

Although they claim to serve the people, they seem a bit arrogant in actual operations.

There are many areas that need improvement in service attitude.

At this time, Xiao Dongqing's role became apparent.

As a service etiquette instructor specially hired by the Municipal Supply and Marketing Cooperative.

Xiao Dongqing is responsible for providing basic service training to these sales staff.

Last night at the guesthouse.

He carefully prepared a detailed document on "Salesperson Reception Etiquette and Service Skills".

It took two full pages.

"Director Xie, please take a look. This is something I compiled based on my own experience and understanding."

Xiao Dongqing handed over his manuscript respectfully.

"I'm willing to do everything I can to educate our sales associates."

“But I realised that a one-time explanation might not be enough for everyone to absorb.”

“So, I decided to write these points down.”

“This way, everyone can listen and compare at the same time during training.”

"With further practice, I believe this approach will be more effective."

Such training opportunities may only occur once in each county.

He would rather leave behind some valuable materials so that those who really want to learn can slowly digest them.

Xiao Dongqing said that for those who are unwilling to make progress.

"I'm not their parent. I can't force them to study."

"But if you don't strive for progress at work, the ultimate result will be elimination."

"Good! Great!"

After seeing the materials that Xiao Dongqing had carefully prepared, Director Xie praised him repeatedly.

He said to Xiao Dongqing: "Xiao Xiao, I have long known that you are a good comrade with ideas."

"I originally thought it was just simple training, but now it seems that this is far from enough."

"Your method is very good. Give these two pages of information to Xiaolin."

"Tell him to find a mimeograph machine as soon as possible and make dozens of copies, and then distribute them to the sales staff during the training session."

Xiao Dongqing also hoped to do a good job in this job, and quickly agreed: "Okay, Director Xie."

Perhaps it was because the jeep that Director Xie had promised before played a role.

The Commerce Bureau has given great support to the work of the Municipal Supply and Marketing Cooperative.

When they learned that training was needed, they not only immediately provided a mimeograph machine.

The county's large conference room was also lent to the inspection team as a training venue.

Director Xie sighed, "Leader Li is truly supportive of the work of our city's supply and marketing cooperative!"

Li Yunsheng is the head of the Nanyang County Commerce Bureau and has recently had a very good relationship with Director Xie.

Xiao Dongqing didn't hesitate and used the conference room directly.

Because training requires a larger space.

Especially considering that it’s not just the county salespeople who are participating in the training.

It also includes employees from more than a dozen communes and brigade supply and marketing cooperatives under Nanyang County.

The total number of people is close to sixty or seventy, and the venue is obviously too small to meet the demand.

In that era of material scarcity, being a salesperson in a supply and marketing cooperative was almost a symbol of a stable job.

People usually need to show favor to them in order to buy necessities.

Unless someone can go without clothes, food, or condiments, but this is obviously impossible.

Therefore, in that era, not annoying the salesperson became almost a consensus in everyone's mind.

The clerks in the supply and marketing cooperative are used to being flattered.

Gradually, I began to feel how precious the iron rice bowl in my hand was.

How can we easily provide services to our fellow farmers in the countryside?

"What's the point of training? I still have to go back and cook."

“I don’t know what the leader is thinking!”

"Yeah, our Director Zhang is the same. He won't even approve my leave."

"He's still asking me to do training after work. This is exploitation! I'm going to file a complaint with the city government!"

"This is the first time I've met so many colleagues."

“We used to be in our own shops and rarely had the chance to meet each other.

"Hey, isn't that the daughter of our commune's vice-president over there? Is she here too?"

"You have to come! If you don't come, your salary will be deducted. This training is mandatory!"

"What exactly do you want to learn? It's just selling things."

"We've been doing this for so many years and there's no mention of training. Why are there suddenly such regulations?"

"Shh! Don't talk nonsense! I heard that this time the people from the Municipal Supply Department are here to give instructions personally."

"The big bosses are here, everyone should just behave themselves!"

The sales service etiquette training organized by the Municipal Supply Chain was highly valued in Nanyang County.

Not only the clerks in various supply and marketing cooperatives.

Even store managers were required to attend the training.

Director Xie said it well, if the manager himself does not understand sales service etiquette.

How can I lead my team well?

So when the store clerks arrived at the training location with a lot of complaints.

I found that my boss had not only arrived long ago, but was also sitting upright in the front row.

Shop assistants: “…” Suddenly, no one dared to speak loudly.

With the managers setting an example, the store clerks no longer dared to raise any objections.

Find a seat and sit down properly.

Xiao Dongqing watched all this with satisfaction and felt that the training atmosphere had been formed.

He turned around and smiled at Secretary Li beside him.

"Could you please help distribute today's training materials, Secretary Li?"

Secretary Li: “…”

How could he, the chief secretary, be commanded by a temporary worker?

Although he was unhappy, Secretary Li kept a straight face.

Holding a thick stack of information in his hand.

Distribute it to each store clerk and manager participating in the training in turn.

These materials are exactly the "Sales Service Etiquette and Skills" carefully prepared by Xiao Dongqing.

Copies were made on a mimeograph machine for use by today's participants.

"What is this? I don't understand it at all."

"I'm not sure. It was given by the Municipal Supply Department. Maybe it's for training!"

The salesperson who received the training materials curiously asked Secretary Lin who distributed the materials.

"Comrade, what exactly does the Municipal Supply Chain want to do this time? What's the point of giving us the test papers?"

"We've already graduated, do we still need to take exams?"

Secretary Lin explained.

"This is the 'sales reception etiquette and service skills' information prepared by the Municipal General Supply for everyone."

"The content of today's training is all here. You can refer to it and study it during the training later."

Many salespeople have heard the words "sales reception etiquette and service skills".

They all looked confused, obviously they were unfamiliar with this kind of training.

Secretary Lin continued to distribute information while muttering to himself.

He himself did not hold high hopes for the effectiveness of this training.

After all, he had never heard that salespeople needed to learn any etiquette or service skills.

For this training, the Municipal Federation of Supply Chains did not provide much support from within the company.

The only person who really pushed this matter forward was Director Xie.

After all the salespeople had received the information, Xiao Dongqing went up to the podium.

Director Xie and several leaders from the Municipal Supply Chain.