Hidden truth, intricate love

After resolving the issues with the online travel platform, Su Wanqing, Gu Beichen, and Lin Yue became increasingly famous. Their team also attracted more professionals to join, and their strength continued to grow.

At this time, they received another complaint about a large home appliance company. Consumers reported that some of the company's home appliances had quality problems, after-sales repair services were not timely and adequate, and some consumers even encountered excessive charges during the repair process.

Su Wanqing led her team to visit each consumer who had complained, taking detailed notes on their issues and demands. With a gentle yet firm attitude, she made consumers feel their determination to protect their rights.

Gu Beichen conducted technical inspections and analysis of the appliances involved. He discovered flaws in their design and production, leading to inconsistent quality. Furthermore, the company's after-sales maintenance system was also plagued by management disorganization.

Lin Yue thoroughly researched the relevant laws, regulations, and standards for the home appliance industry to prepare for negotiations with the company. She discovered that the company's actions had violated several laws, including the Consumer Protection Law and the Product Quality Law.

They approached the appliance company with detailed evidence and legal grounds. Initially, the company's head attempted to shirk responsibility, claiming the issues were isolated. However, after Su Wanqing presented numerous consumer complaint records, Gu Beichen analyzed the root causes of the product quality issues, and Lin Yue explained the legal consequences, the head was forced to confront the problem.

After several rounds of difficult negotiations, home appliance companies promised to recall and repair products with quality problems, strengthen after-sales repair service management, standardize charging standards, and compensate consumers who suffered losses.

The successful resolution of this incident has further expanded the influence of Su Wanqing, Gu Beichen, and Lin Yue's team in the field of consumer rights protection. They are fully aware that they shoulder a heavy responsibility and must continue to work hard to create a better consumer environment for consumers.

After successfully handling the problems of the home appliance company, Su Wanqing, Gu Beichen and Lin Yue took a short break and then plunged into new challenges.

Soon after, they received complaints about a beauty salon. Many consumers reported that the salon engaged in false advertising and exaggerated claims about its products and services. Furthermore, the quality of the products used in the services was inconsistent, and some consumers even experienced adverse reactions, such as allergies.

Su Wanqing immediately organized a team to conduct in-depth interviews with the consumers who had complained, to understand their specific experiences and losses at the beauty salons. She patiently listened to each consumer's pain and dissatisfaction, offering them comfort and support.

Gu Beichen analyzed and tested the ingredients of products used by beauty salons. He found that some products had unclear ingredients and substandard quality. Furthermore, the salons' service procedures were not standardized, posing safety risks.

Lin Yue carefully studied the relevant laws, regulations and regulatory policies of the beauty industry and found that the behavior of beauty institutions seriously violated the Consumer Rights Protection Law, the Advertising Law and other laws and regulations.

Armed with solid evidence and legal justification, they approached the beauty salon. The salon's director initially maintained an arrogant attitude and denied any wrongdoing. However, after Su Wanqing presented the consumer's experiences and evidence, Gu Beichen analyzed the product quality issues, and Lin Yue explained the legal consequences, the director's attitude gradually softened.

After intense negotiations, the beauty agency agreed to compensate consumers, stop false advertising, standardize product usage and service processes, and accept supervision and inspection by relevant departments.

The successful resolution of this incident once again earned the team of Su Wanqing, Gu Beichen, and Lin Yue high praise from consumers. They realized that the cause of consumer rights protection is a long and arduous task, and they must always remain vigilant and fight for the legitimate rights and interests of consumers.

After resolving the problem at the beauty agency, the morale of Su Wanqing, Gu Beichen, and Lin Yue's team was greatly boosted. However, they also knew clearly that the challenges never stopped.

Soon, they received a complaint about a car dealership. The consumer reported that after purchasing the car, they discovered quality issues, such as unusual engine noises and brake failure. Furthermore, the dealer engaged in unscrupulous practices during the sales process, including concealing the vehicle's true condition and forcing insurance bundles.

Su Wanqing led her team to quickly contact the complaining consumers and learn more about their car purchasing experience and vehicle problems. With her professional attitude and warm words, she made the consumers feel supported.

Gu Beichen conducted a comprehensive inspection and analysis of the vehicle in question. Leveraging his extensive technical expertise, he quickly identified the root cause of the vehicle's problems. He also discovered that the dealer had falsified the vehicle's pre-sale inspection and maintenance records.

Lin Yue conducted in-depth research on relevant laws, regulations, and industry norms in the auto sales sector and discovered that the dealers' actions seriously violated several regulations, including the Consumer Protection Law, the Product Quality Law, and the Auto Sales Management Measures.

Armed with sufficient evidence and legal justification, they went to the car dealership. The dealership manager initially denied the issue, claiming the vehicle's problems were caused by the consumer's misuse. However, after Su Wanqing presented the consumer's evidence, Gu Beichen analyzed the cause of the vehicle's problems, and Lin Yue explained the legal consequences, the manager was forced to change his tune.

After arduous negotiations, the car dealers agreed to provide consumers with free repair and parts replacement services, refund the costs of compulsory bundled insurance, and promised to strictly abide by laws and regulations and operate with integrity in the future.

The successful resolution of this incident has further solidified the position of Su Wanqing, Gu Beichen, and Lin Yue's team in the hearts of consumers. They are well aware that their mission is to protect a fair and just consumer environment for consumers.

After successfully solving the problem of the car dealer, the team of Su Wanqing, Gu Beichen and Lin Yue faced new challenges.

They had received numerous complaints about an e-commerce platform. Consumers reported that the products they purchased on the platform were counterfeit, inferior, and sold as genuine goods. They also reported that the after-sales service was extremely poor, the return and exchange process was cumbersome, and some consumers even faced malicious harassment from the platform.

Su Wanqing immediately organized her team to categorize and organize the complaints, and then communicated with consumers one by one to learn more about their shopping experiences and the problems they encountered. With her patience and care, she made consumers feel their determination to protect their rights.

Gu Beichen conducted an in-depth analysis of the e-commerce platform's operating model and technical architecture. He discovered serious loopholes in the platform's product review and merchant management, leading to the proliferation of counterfeit and shoddy goods. Furthermore, the platform's customer service system suffered from untimely responses and unprofessional problem handling.