Hidden truth, intricate love

Lin Yue carefully studied relevant laws, regulations, and policy documents related to e-commerce. She found that e-commerce platforms have a responsibility to strictly manage merchants and protect the legitimate rights and interests of consumers. If platforms fail to fulfill their management responsibilities, they will face legal sanctions.

Armed with solid evidence and legal justification, they arrived at the e-commerce platform's headquarters. The platform's director initially attempted to shift the blame, claiming the issues were the actions of individual merchants and had nothing to do with the platform. However, after Su Wanqing presented numerous consumer complaint records, Gu Beichen analyzed the platform's problems, and Lin Yue outlined the legal consequences, the director was forced to confront the issue.

After several rounds of difficult negotiations, the e-commerce platform agreed to strengthen product review and merchant management, simplify the return and exchange process, improve customer service, and compensate consumers who suffered losses. The platform also pledged to establish a long-term mechanism to strengthen supervision and punishment of merchants to ensure that similar issues do not recur.

The successful resolution of this incident has once again earned the praise and trust of consumers for the team of Su Wanqing, Gu Beichen, and Lin Yue. They know that their efforts have created a safer and more reliable online shopping environment for consumers.

In the days to come, they will continue to stick to their original aspirations, work tirelessly for the cause of consumer rights protection, meet more challenges, and contribute their own strength to creating a fair, honest and harmonious consumption environment.

After successfully handling the issue on the e-commerce platform, Su Wanqing, Gu Beichen, and Lin Yue did not stop. They knew that the road to protecting consumer rights is long and arduous, and every victory is just the beginning of a new journey.

Soon after, they received a complaint about a chain restaurant. Consumers reported food safety issues, with some experiencing diarrhea and vomiting after dining there. Furthermore, the restaurant's service quality needed improvement, with staff being indifferent and the environment noisy.

Su Wanqing led her team to quickly launch an investigation. They visited several of the chain's restaurants, spoke with customers, and gathered evidence. They also met with restaurant staff to understand their operations and management.

Gu Beichen conducted random inspections of the restaurant's food. He found that some of the food did not meet hygiene standards and contained excessive amounts of additives. Furthermore, the restaurant's kitchen facilities and sanitary conditions also presented potential problems.

Lin Yue conducted in-depth research on food safety laws and regulations. She discovered that the restaurant's actions had violated several laws, including the Food Safety Law. If timely rectification was not made, the restaurant would face severe legal sanctions.

Armed with sufficient evidence and legal justification, they went to the headquarters of the restaurant chain. The company's head initially denied the existence of the problem, but after Su Wanqing presented consumer complaints and evidence, Gu Beichen analyzed the severity of the food problem, and Lin Yue explained the legal consequences, the head was forced to admit his mistake.

After arduous negotiations, the restaurant chain promised to immediately rectify food safety issues, strengthen employee training, improve service quality, and improve the restaurant environment. At the same time, the company will also compensate affected consumers.

The successful resolution of this incident has once again brought widespread public attention to the team of Su Wanqing, Gu Beichen, and Lin Yue. They know that their efforts have not only ensured food safety for consumers, but also promoted the standardized development of the entire catering industry.

In the days to come, they will continue to move forward, strive for the cause of consumer rights protection, and work hard to create a safer, more secure and comfortable consumption environment.

After successfully solving the problems of the chain catering enterprise, Su Wanqing, Gu Beichen and Lin Yue's team are full of confidence and ready to face new challenges.

At this time, they received complaints about an educational training institution. Many parents reported that the institution engaged in false advertising, irregular fees, and substandard teaching. Their children's studies at the training institution did not achieve the expected results, and some even experienced a decline in their academic performance.

Su Wanqing immediately organized a team to conduct in-depth interviews with the parents who had complained, understanding the specific disputes between them and the training institutions and their children's learning situations. With her gentle words and professional attitude, she made the parents feel their determination to protect their rights.

Gu Beichen analyzed the teaching models and curriculum of training institutions and found that there were some unreasonable aspects in the teaching methods of training institutions and the teaching staff was also uneven.

Lin Yue carefully studied the relevant laws, regulations and policy documents of the education industry and found that the behavior of the training institution violated the Consumer Rights Protection Law and relevant regulations of the education department.

Armed with detailed evidence and legal justification, they approached the educational training institution. Initially, the institution's director maintained a firm stance, believing his institution was flawless. However, after Su Wanqing presented the parents' complaints and evidence, Gu Beichen analyzed the teaching issues, and Lin Yue explained the legal consequences, the director's attitude gradually softened.

After several rounds of difficult negotiations, the education and training institutions agreed to rectify the false advertising content, standardize charging practices, improve teaching quality, and compensate the affected students and parents.

The successful resolution of this incident has further expanded the influence of Su Wanqing, Gu Beichen, and Lin Yue's team in the field of consumer rights protection. They are fully aware of their heavy responsibility and must continue to work hard to create a fair, just, and honest consumer environment for consumers.

After successfully dealing with the problems of the education and training institution, Su Wanqing, Gu Beichen and Lin Yue immediately plunged into new challenges.

They received complaints about a real estate developer. Consumers reported that the developer engaged in false advertising during the housing sales process, failed to deliver promised amenities, and had housing quality issues such as leaks and cracks. Furthermore, the developer also forced unreasonable fees upon handover.

Su Wanqing led her team to quickly contact the complaining consumers and learn more about their home buying experiences and the problems they encountered. With her firm attitude and patient listening, she made the consumers feel supported.

Gu Beichen conducted an on-site inspection and testing of the house and found that the house did have quality issues and that the developer might have cut corners during the construction process.

Lin Yue conducted in-depth research on real estate laws and regulations and found that the developer's actions seriously violated several laws, including the Consumer Rights Protection Law and the Urban Real Estate Management Law.

Armed with sufficient evidence and legal justification, they went to the real estate developer's office. Initially, the developer's director attempted to shirk responsibility, claiming the problems were due to force majeure. However, after Su Wanqing presented the consumer's evidence, Gu Beichen analyzed the causes of the housing quality issues, and Lin Yue explained the legal consequences, the director was forced to confront the problem.

After arduous negotiations, the real estate developer agreed to rectify the housing quality issues, deliver the promised supporting facilities, refund unreasonable fees, and compensate consumers who suffered losses.

The successful resolution of this incident has once again earned the praise and trust of consumers for the team of Su Wanqing, Gu Beichen, and Lin Yue. They know that their efforts have protected consumers' housing rights and interests and promoted the standardized development of the real estate industry.