The love of the boss

In the fierce market competition, Lin Xiao and Su Yao are well aware that quality is the lifeline of the enterprise, and reputation is the cornerstone of the enterprise's development.

"Su Yao, no matter how fierce the competition is, we cannot compromise on quality." Lin Xiao said solemnly at a high-level meeting.

Su Yao agreed: "Yes, we must start from every detail to ensure that we provide customers with the best educational travel experience."

In order to ensure the quality of the tourist routes, they personally lead the team to conduct field investigations.

"Lin Xiao, although the scenery on this route is nice, the transportation is not very convenient, which may affect the comfort of the trip." Su Yao said during the inspection.

Lin Xiao made a decisive decision: "Then we should re-plan. Even if the cost increases, we must satisfy the customers."

When it comes to accommodation arrangements, they strictly screen the hotels they cooperate with, requiring not only comfort and cleanliness, but also paying attention to the safety and convenience of the surrounding environment.

"Su Yao, the hardware conditions of this hotel are pretty good, but the service level needs to be improved. Let's take a look at other things." Lin Xiao did not miss any details.

When it comes to catering, they carefully select local specialties and ensure the freshness and hygiene of the ingredients.

"Lin Xiao, although this dish is a local specialty, the taste may not be suitable for children. We need to adjust it." Su Yao carefully considered the needs of the customers.

At the same time, in terms of educational content, they invited authoritative experts in the industry to review and provide guidance.

"Su Yao, this lesson plan is not vivid and interesting enough. It needs to be revised so that children can accept and understand it more easily." Lin Xiao has extremely high requirements for the quality of education.

During the service process, they pay attention to customer feedback and have established a complete customer evaluation system.

"Lin Xiao, some customers reported that the tour guide explained too fast and the children couldn't keep up." The customer service staff promptly fed back the problem to them.

Lin Xiao immediately asked the tour guide to improve the way of explanation: "It must be adjusted according to the actual situation of the customer, and it cannot be perfunctory."

Through continuous improvement and optimization, the quality of the company's educational tourism products has been significantly improved.

However, improving quality requires more costs, which puts certain pressure on the company's profits.

"Su Yao, this month's financial statements don't look good. Costs have increased a lot." The financial director said worriedly.

Su Yao said firmly: "It doesn't matter if we lose profits in the short term. As long as we can win the reputation of our customers, it will be worth it in the long run."

Gradually, customers' satisfaction with the company continued to increase and word of mouth became better and better.

"I chose your company after hearing the recommendation from a friend, and I was not disappointed." said a parent after the trip.

Good reputation has brought more customers, not only parents with their children, but also schools and educational institutions actively seeking cooperation.

"Lin Xiao, recently several schools want to customize large-scale educational tourism activities with us." The marketing manager reported excitedly.

As the business continues to expand, the company's brand influence is gradually increasing.

"Su Yao, our brand has gained a certain degree of popularity in the market. This is the result of our insistence on quality." Lin Xiao said with emotion.

Su Yao smiled and said, "But we can't be proud. We must continue to maintain and improve."

However, just when the company was developing well, a sudden unexpected event brought them new challenges.