Keeping the promise

At this time, the head of the marketing department said worriedly: "There are already some negative comments on the Internet. How should we respond?"

Zheng Wancheng thought for a moment and said, "Issue a public statement immediately to show our attitude, express our deep concern for the guests, and promise to thoroughly investigate the matter and assume corresponding responsibilities. At the same time, arrange for someone to monitor online public opinion and respond to public concerns in a timely manner."

Zhong Chunjie nodded: "I'll arrange someone to do it right away."

Afterwards, Zheng Wancheng had an in-depth communication with the guest's family, saying that the hotel would do its best to cover the guest's medical expenses and give a certain amount of compensation. The guest's family gradually calmed down, but still said they would wait for the final investigation results.

Just when things were looking up, some competitors took the opportunity to spread rumors online in an attempt to further discredit the hotel.

After Li Yunting learned about it, he took drastic measures. He used his personal connections to investigate the mastermind behind the scenes and collected relevant evidence.

Then, he went straight to these competitors and issued a stern warning: "If you dare to slander us again, you will see us in court."

At the same time, Li Yunting also contacted some influential media and industry experts to speak for the hotel and clarify the facts.

"Mr. Zheng, after preliminary investigation, we found that the guest was poisoned after eating at a roadside stall near the hotel, not because of dining in our hotel," said the investigator.

Zheng Wancheng frowned: "Contact the relevant departments immediately, seal off and investigate the roadside stall, and determine the source of the poisoning."

Zhong Chunjie said: "But the incident happened near our hotel, so public opinion will still have an impact on us."

Zheng Wancheng pondered for a moment and said, "Let's not worry about that for now. What we need to do is to fully assist the guests with their treatment. Contact the best hospitals and doctors to ensure that the guests receive the best treatment."

Li Yunting went on to say: "We also need to arrange for someone to maintain close communication with the patients' families and inform them of the progress of the treatment in a timely manner."

Subsequently, Zheng Wancheng arranged for the marketing department to immediately issue a statement, expressing the hotel's high attention to the matter and promising to actively cooperate with the investigation of relevant departments and provide necessary assistance to guests.

However, things are not that simple. Various rumors have appeared on the Internet, saying that the hotel's poor supervision of food safety in the surrounding area led to the guests being poisoned.

For a time, the hotel's image was greatly damaged. Zheng Wancheng urgently called everyone together to discuss countermeasures. "We must take the initiative to clarify the facts."

Zheng Wancheng said, “We will arrange media interviews and truthfully inform the public of our work and the progress of the investigation.”

Li Yunting added: "Yes, we will also organize volunteers to promote food safety knowledge around the hotel to demonstrate our sense of social responsibility."

During this process, the guest's family became increasingly agitated and expressed dissatisfaction with the hotel's handling of the situation.

Zheng Wancheng personally communicated with the client's family. She said sincerely: "Please believe us, we will give you a satisfactory explanation. We have done our best to solve the problem, and we will advance all the medical expenses." After many patient communications, the client's family's attitude finally eased.

After several days and nights of intense work, the situation finally calmed down. The guest was out of danger, and his family was satisfied with the hotel's handling of the situation. Negative public opinion on the Internet was effectively controlled, and the hotel's reputation gradually recovered.

During this period, Zheng Wancheng hardly slept, and her body and mind were under tremendous pressure. But she remained calm and resolute, and led the team through this crisis with her wisdom and courage.

When everything was settled, Zheng Wancheng, Li Yunting and Zhong Chunjie met again in the hotel office.

Zhong Chunjie said with emotion: "Wancheng, this time it's all thanks to you. If it weren't for your decisive decision, I really don't know what would have happened."

Zheng Wancheng smiled tiredly: "Everyone has paid a lot, and this time we have learned a lesson. We must manage more strictly in the future."

Zhong Chunjie breathed a sigh of relief: "It was a close call this time. I almost thought the hotel was going to be ruined."

Zheng Wancheng smiled and said: "This time we also realized that we should not only pay attention to the services within the hotel, but also the surrounding environment."

Li Yunting patted Zheng Wancheng on the shoulder: "Okay, it's over, everyone should have a good rest."

In the following days, Zhong Chunjie further strengthened the hotel's management and service quality. Not only was the hotel's business not affected, but because of the proper handling of the crisis, it won the trust and praise of more guests.