Keeping the promise

Zheng Wancheng and everyone sat around a huge round table, which was filled with delicious food. The atmosphere was warm and harmonious.

Zheng Wancheng's face was filled with a happy smile. Everyone was talking about family, work and life, and the warmth of family affection filled the air.

However, at this warm moment, Zheng Wancheng's cell phone on the table suddenly rang urgently.

She frowned slightly, a trace of doubt flashed through her mind, who would call at this time? She picked up the phone and saw that the number displayed on the screen was Zhong Chunjie's, and she couldn't help but have a bad premonition in her heart.

"Wancheng, it's bad, something happened in the hotel!" Zhong Chunjie's anxious and panicked voice came from the other end of the phone.

Zheng Wancheng's heart sank suddenly, and he asked, "Don't be anxious, tell me slowly, what happened?"

"Today a guest suddenly fainted in the room, and it was initially suspected that he had food poisoning. The guest has now been sent to the hospital, and his family members are very emotional. They are making a fuss in the hotel lobby, demanding an explanation. Moreover, this matter has been known by the media, and reporters have rushed over." Zhong Chunjie's voice was trembling.

Zheng Wancheng's face suddenly became solemn, and her brain was working rapidly, thinking about the strategy to deal with the situation.

She knew that this was a serious crisis. If it was not handled properly, it would not only affect the hotel's reputation, but she might also face legal liability and huge compensation.

"Where is brother-in-law Ji Yang? Is he here?" Zheng Wancheng asked anxiously.

"He hasn't come back from his business trip today. I'm a little panicked now and have no idea what to do. I can only call you, Wancheng." Zhong Chunjie's voice was full of helplessness and expectation.

Zheng Wancheng took a deep breath, calmed down, and said, "Okay, I understand. I'm in my hometown now and I'll rush back soon. Don't worry. Please calm the guests' families down and try to meet their reasonable demands. Notify the heads of all relevant departments to gather in the hotel conference room immediately and prepare for the meeting. In addition, arrange for someone to receive the media and don't let them report at will. I'll talk about everything after I get back."

After hanging up the phone, Zheng Wancheng's eyes became firm and resolute, and she looked at Li Yunting beside her.

"Yun Ting, something big happened in Zhong Chunjie's hotel. I must rush back immediately." Although Zheng Wancheng's voice was calm, it revealed his inner anxiety.

Li Yunting said without hesitation: "Okay, let's go now. Don't worry, I'll let Li Qian go first."

Zheng Wancheng looked at him gratefully, then stood up, bowed deeply to the relatives, and said apologetically: "Dad, aunts and uncles, I'm really sorry, there was an emergency, and we have to go back and deal with it immediately. I can't have a good meal with you today. Next time I will bring Yun Ting to apologize to you."

Her family members expressed their understanding and told her to handle the matter with peace of mind. Their words of support and encouragement warmed her heart like a spring breeze, and made her feel the deep emotional bond between family members.

Zheng Wancheng and Li Yunting hurriedly left home and rushed to Zhong Chunjie's hotel. Along the way, Zheng Wancheng was anxious and kept in touch with Zhong Chunjie to learn about the latest developments.

When they arrived at the hotel, Zhong Chunjie, who had just comforted the guests' families and reporters, hurried over.

Zhong Chunjie looked anxious, with beads of sweat on her forehead. Seeing Zheng Wancheng, she walked over quickly and said in a low voice, "Wancheng, what should we do? This incident has become so serious that it has a huge impact on the reputation of the hotel."

Zheng Wancheng looked solemn, but said firmly: "Chunjie, don't panic, let's find a solution together."

At this time, Li Yunting also stepped forward, his eyes calm and steady: "Everyone calm down first, let's go to the conference room first and summarize all the information we have so far."

Everyone came to the conference room, where the heads of relevant departments were already waiting. Zheng Wancheng first asked the hotel's medical team to report in detail the guest's condition and preliminary diagnosis results.

The head of the medical team said: "The guest is still in a coma. The initial diagnosis is that it may be shock caused by food poisoning, but further examination is needed to confirm the diagnosis."

Zheng Wancheng frowned: "Contact the hospital immediately and arrange for the best doctor to consult. Make sure to determine the cause as soon as possible."

Then, the head of the catering department said tremblingly: "Our ingredients are purchased and processed strictly according to standards, there is no way there will be any problems."

Zheng Wancheng looked at him seriously and said, "Now is not the time to shirk responsibility. Please sort out the sources of ingredients, processing procedures, and operation records of relevant personnel for the dishes ordered by the guests today and give them to me."

Li Yunting added: "At the same time, conduct a comprehensive inspection of the hotel kitchen to ensure there are no other safety hazards."