Ink Dot Galaxy

Shen Xinghe brought Lu Tianmo, Lu Tianmo brought his samples, the driver showed up at Shen's house on time, brought Shen Xinghe and Lu Tianmo to the Galaxy Group together.

Although Fang Haoran drank alcohol yesterday, he still showed up at the company on time and was full of energy. He didn't look like he had been drinking at all, and he didn't have any hangover effects at all.

Fang Haoran was in charge of the contract, so Shen Xinghe entrusted Lu Tianmo to Fang Haoran to receive him, and he would come to him when needed.

After Lu Tianmo said goodbye to him, he went to his office with Fang Haoran to discuss the contract.

Shen Xinghe had a lot of things to deal with, but when he just sat down in his seat, troubles came to him.

There was a hasty knock on the door, and Shen Xinghe said loudly, "Come in."

Bai Xiaoyi walked in with an anxious expression, stopped in front of Shen Xinghe, and said, "No, two people came downstairs, making a lot of noise there, saying that they bought the robot produced by our company and asked for compensation. Woolen cloth."

If there is a problem with the robot, it should be a matter of the after-sales service department, instead of coming to him, the chairman, if something goes wrong, come to him, then Shen Xinghe is not busy enough.

Shen Xinghe frowned slightly, and said, "Where is Jiang Feixiang, what is he doing?"

The Jiang Feixiang he was talking about was the director of the after-sales service department, who was in charge of after-sales matters.

Bai Xiaoyi replied in response, saying: "Director Jiang has arrived, and Wen Jie is also there, but those two people don't let others touch the robot at all. You must go. They also threatened that if they don't see the chairman, Put the matter to the TV station, so that we can't afford to go around."

He has a big temper and knows how to make things big.

Shen Xinghe stood up from his seat, took off the coat that was on the chair and put it on his body, then walked around from behind the desk and said, "In this case, let's go and have a look, I also want to know, what is the origin What's the problem."

Bai Xiaoyi nodded and said, "However, you should also be careful. I think these two people are not friendly, and they seem to be deliberately finding fault. Our robots have never had any problems. They have a good reputation in the industry and are also It will inevitably arouse the envy of others."

What she said, by extension, meant that it was possible that her colleagues had framed her.

Shen Xinghe gave her a reassuring smile, and the two of them went out together to the lobby on the first floor.

The hall downstairs was already full of people. It was still early, and some employees who had just come to work stopped to see what was going on when they saw the situation here.

There are also some guests who visited in the morning, accompanied by business personnel, muttering in a low voice. Obviously, the chaos downstairs has caused their dissatisfaction, and will also have a corresponding impact on the business to be negotiated next. .

In addition to these people, the focus of this field is two middle-aged people, a man and a woman, standing in the middle. In front of them, there is an intelligent robot.

No need for others to say much, they already know that they are the ones who came to ask for after-sales service today.

When Shen Xinghe arrived, the crowd naturally parted ways to make way for Shen Xinghe, and he stepped forward.

Jiang Feixiang greeted him first, and said in a low voice: "Chairman, these two, they claim that the robot they bought has a problem, but they don't allow our technicians to check it, so they must see you, saying that they can't see you." You, no one is allowed to touch their robots."

Shen Xinghe nodded slightly, as a brief understanding of the situation, and then came to the two people, took a look first, saluted, and said: "Hello, I am the chairman of the Galaxy Group, and my name is Shen Xinghe. Xinghe, may I ask, is there anything I can do to help you two?"

Those two people looked Shen Xinghe up and down, as if they were confirming his identity.

After a while, the man spoke first and said, "Hello, my name is Sun, and this is my wife. This robot is a household robot specially customized by our friend. My wife is not in good health. I thought, I can help with housework or something, and lighten my wife's burden, but...but

His wife, Mrs. Sun, took the conversation and went on to say: "We spent a lot of money, but after we bought it, we started to break down within a month of using it. It was for no reason at first. It couldn’t be charged, and then it simply short-circuited and stopped working. Just last night, it suddenly started up again, almost burning my house down. What kind of robot are you making? Is this helping? This is harming people. Return the product. Lose money!"

The two of them spoke very loudly, not only Shen Xinghe could hear clearly, but also the people around them, especially those customers who came to visit, the expressions on their faces were even more suspicious. If things are not handled well, these people will be the first batch of lost customers.

Shen Xinghe roughly understood what he heard, thought for a while, and said: "From your description, there is indeed a serious problem with this robot. If it is really our problem, you will definitely get satisfactory after-sales service. , I assure you both as chairman, but..."

Mrs. Sun screamed and said, "That's good, your advertisement is not good, if there is a problem, you will be compensated ten times. We also brought the bills we bought, so let's lose money."

Her attitude was extremely rank, she rolled her eyes and looked at Shen Xinghe.

Shen Xinghe still behaved mildly and politely, without any expression of impatience at all, and only after he finished speaking did he speak again: "However, before compensation, you always need to check the robot first to see where it is. Something went wrong, I think, the two of you also want to understand why the robot bought at a high price can’t be used.”

Mrs. Sun pursed her lips and looked at him suspiciously.

That Mr. Sun said, "What's the use of not looking at it? Anyway, we can't use it anymore. Could it be caused by our improper operation? Hurry up and lose money, don't look for so many reasons."

Shen Xinghe smiled slightly, and said: "I said before, if there is a problem with us, the compensation must be in place, so many people are watching and listening, I can't fool you, I just check the robot Here, you two can also see it."

The two seemed to be hesitating, but after a while, Mr. Sun said: "Let's see, I don't dare to play around with you."

After winning the customer's consent, Shen Xinghe said loudly: "Kong Wenjie, bring the toolbox!"

"Okay, Chairman."

Kong Wenjie responded and asked someone to bring a workbench over. Then he put the toolbox on the table himself, opened the toolbox, and placed all the tools he used on the workbench.

Seeing those tools, everyone present couldn't help being surprised. It looked like an ordinary silver box, which contained more than a hundred tools. In addition to common screwdrivers, wrenches, etc., there were also multimeters, pliers, etc. Shape table, etc., the most eye-catching thing is that there is a computer inside, someone's toolbox is so complete.

Shen Xinghe took off his coat, unbuttoned the cuffs of his shirt, and rolled it up, exposing his forearms. He was not in a hurry to get the tools, but turned around the robot first, carefully sizing it up with a pair of eyes. this robot.

After reading it, Shen Xinghe walked to the workbench. When everyone was guessing what tool the chairman would use, he only took a small screwdriver.

After getting the tool, Shen Xinghe walked to the back of the robot and removed the nameplate behind the robot. Behind the nameplate was a small part. After the part was removed, Shen Xinghe took out a chip the size of a matchbox inside. .

Looking at the chip, Shen Xinghe fell into deep thought. After a while, he walked up to the couple and said, "It's a pity that what you bought is not a robot produced by our company, but a counterfeit product."

The couple looked at each other, and Mr. Sun said, "What do you mean?"

Shen Xinghe and the two of them explained: "You can look at this chip. Galaxy Group's chips are all produced in-house and have never been outsourced. The process we use is to engrave the LOGO on the chip, and this chip uses The LOGO is printed, and there is a very obvious difference."

Hearing what he said, Jiang Feixiang immediately asked someone to get a chip of his own. When the two chips are put together, it is very obvious that the genuine chip produced by Galaxy Group uses laser engraving technology. , while the pirated version uses ordinary printing, and the color will fall off after a little sanding.

Mr. Sun and Mrs. Sun looked at each other, and there was such a big commotion, but it turned out that they bought fake products.

Although the matter was clear, Shen Xinghe did not intend to end it like this, and said: "However, since this matter is caused by the Galaxy Group, then we can't just sit idly by, Director Jiang, arrange someone to take Mr. Sun and Mrs. Sun to do it." A register for subsequent processing."

"Yes, Chairman."

Jiang Feixiang heaved a sigh of relief, walked in front of those two people, and said, "You two please follow me."

The two of them saw the evidence, so they couldn't continue to mess around here, and followed Jiang Feixiang's arrangement, and followed him to do a registration first.

Shen Xinghe took a tissue from Bai Xiaoyi's hand, wiped his hands, then looked around, and said: "Everyone, after the matter has a result, we will make a public announcement, please go to your own business first, don't be here Stay to avoid congestion, thank you."

The matter was over, so there was no need for onlookers, and Shen Xinghe had settled the matter, they whispered a round of measuring tools, and then they all dispersed.

Shen Xinghe called Bai Xiaoyi and said, "Notify the relevant departments that there will be a meeting in an hour to discuss today's affairs, especially the legal department, be sure to be there."

Bai Xiaoyi nodded in response: "Yes."

After finishing the matter, Shen Xinghe was about to go back to the office, when he suddenly heard someone calling him from behind: "Chairman Shen, long time no see."

Hearing the sound, Shen Xinghe turned around again, and a person walked in with big strides from the gate, another old friend whom he hadn't seen for a long time.