Chinese chef

85 Crisis Management

The occurrence of the poisoning case sounded the alarm for Shi Nancheng and Mu Feng.

The two immediately decided to slow down the speed of development, especially the delivery department, in order to know each employee as well as possible.

Of course, after all, people's hearts are unpredictable, and it is not enough to rely solely on employees' self-consciousness, and corresponding rules and regulations need to be formulated.

Since then, the employees of Zhonghua Building have to be led by the department head to review the drug injection incident every day before going to work, so as to maintain the vigilance and self-discipline they should have at work.

Although it is more troublesome to do so, it has to be done!

Because for the catering industry, environmental hygiene and food safety are the two vital gates!

No matter which aspect goes wrong, it will cause unimaginable negative effects.

Beyond that, there is a constant need to instill in employees the importance of food safety and the penalties for breaking the law.

This is done to make the employees feel awed. Most people actually dare to mess around because they don't understand the law.

When they can clearly know the consequences of breaking the law and committing crimes, it can largely prevent them from making mistakes due to temporary greed.

With the lessons learned by Shita Haigu and those two employees, other employees also have a very specific understanding of the law.

As for the delivery department, Mu Feng also implemented a responsibility system with all delivery staff.

If there is a problem in the back kitchen of the takeaway, it is the responsibility of the chef.

However, once the delivery person takes over, what happens on the way to the customer is the responsibility of the delivery person.

Be sure to let all delivery workers understand this, so that they don't dare to mess around easily.

Of course, doing this is just to prevent it as much as possible. If someone really has evil thoughts, there will be no more regulations and warnings.

Therefore, Zhonghua Building has also set up a feedback mechanism, as long as someone finds anything abnormal, they must give feedback in time.

When employees find a problem, they would rather make a wrong report than omit a report. This can control the situation in the bud.

If there was such a feedback mechanism before, then the dosing incident could have been detected early.

After all, things like diarrhea are quite sensitive. If multiple customers have diarrhea at the same time, this matter must be taken seriously!

Instead of waiting until all the toilets are full to report.

----

Although, the truth about the drug injection incident in Zhonghua Building has been revealed, and the perpetrators have also been arrested.

However, this incident still had a considerable impact on Zhonghua Building.

By the time the truth about the poisoning case came to light, three days had passed.

During these three days, all kinds of rumors about Zhonghua Building emerged on the Internet.

This was thanks to Shi Nancheng's quick and effective crisis management at that time, otherwise the situation would have gotten worse!

Although Zhonghualou has explained and explained the whole incident in detail on the Internet, the diners don't seem to particularly buy it.

For diners, bad food can be tolerated, but the food is drugged, which is intolerable.

Although the perpetrator was arrested, this incident has just happened, and the big guys haven't calmed down yet, so there will always be some shadows in their hearts.

Therefore, since New Year's Day, the business of Zhonghua Building has plummeted, and very few people go to eat every day.

Especially the takeaway of Zhonghua Building, almost no one has ordered it in the past two days.

Dine-in food may be supervised, but it is difficult to supervise the whole process of take-out during transportation, so diners are worried.

----

The back kitchen of Zhonghua Building.

Mu Feng is leading all the chefs to practice knife skills.

Because he found that practicing knife skills can make people calm down.

Other chefs practiced shredded tofu, while Mu Feng practiced carving lotus flower tofu.

"Mu Chu, our Zhonghua Building won't be like this all the time, right?" A chef asked.

"How is it possible, it's not the Zhonghua Building that has a problem this time." Gao Kai took over the conversation and said.

"That's right, this time it's all the fault of that little Japan!" said another chef.

"The guests are really timid. The news has reported that this matter has nothing to do with our Zhonghua Building, and they still dare not come to eat." Jin Mingwu said.

"I don't blame them, after all, this happened only a few days ago, so we must give them some time to slow down!" Hou Yongjie said.

"How long will it take? Is there any bonus for this year?" A chef said.

"You kid, you only care about the bonus." Another chef scolded with a smile.

"Then you don't care?" the chef just now asked immediately.

......

After a while, Mu Feng carved the lotus flower tofu.

He put down the knife and said to the chefs around him, "Don't worry everyone! The situation will get better soon!"

He washed his hands and said to the chefs: "You guys continue to practice knife skills, and I'll go find Mr. Shi."

After speaking, he dried his hands and left the back kitchen.

Shi Nancheng was so idle at the front desk, so he went back to the office.

As soon as he returned to the office, Mu Feng came over.

"Are there many people booking rooms today?" Mu Feng asked.

"Only five private rooms are reserved today. I don't know how many people will come to eat at noon." Shi Nancheng shook his head and said.

"I've been so busy before, I'm really not used to being idle all of a sudden!" Mu Feng said while sitting on the sofa.

"There are only more than 30 takeaways today. It's a daily salary! It costs money to open the door every day! Mu Feng, if Zhonghua Building closes down, will you support me?" Shi Nancheng said jokingly.

"No, I'm going to sell you for money, I still have shares!" Mu Feng said with a smile.

"So ruthless! You really are a fellow!" Shi Nancheng joked, "Exactly what I thought! I was also thinking that this year's pork is very easy to sell, and your 100 catties should be able to sell for a lot of money."

Mu Feng smiled and rolled his eyes at him, and was about to speak when the cell phone in his pocket rang suddenly.

Mu Feng took out his mobile phone to see that it was Zheng Jingshen.

"Hello, Mr. Zheng, what can I do for you?" Mu Feng said with a smile.

"Didn't I say before that you can call me Uncle Zheng? Why are you still so out of touch? Yaoguang and I have been friends for many years." Zheng Jingshen said pretending to be angry.

"Hello, Uncle Zheng. Hehehe, Uncle Zheng, what can you do for me?" Mu Feng said.

"That's right. The employees of our company have been reporting that the food in the company cafeteria is not good, so I'm going to order takeaway from your Zhonghua Building." Zheng Jingshen said with a smile.

After hearing Zheng Jingshen's words, Mu Feng said very happily: "That's kind! Thank you very much, Uncle Zheng! To tell you the truth, the business of our Zhonghua Building has not been very good in the past two days, and the impact of the poisoning case has not yet been affected. past."

"I also guessed this. After all, it is a catering industry. The issue of food safety is too sensitive, and guests will have more scruples. It's okay, it will be fine after a while! The strength of Zhonghua Building is obvious to all! Hehehe." Zheng Jingshen said.

"In short, Uncle Zheng, you really helped us a lot this time! Thank you so much!" Mu Feng said.

"In the final analysis, I am also responsible for what happened in the Zhonghua Building. If it wasn't for me, that kid Haigu Zhitai wouldn't be following you." Zheng Jingshen said.

"Uncle Zheng, what are you talking about? This matter has nothing to do with you at all, it's all caused by that Haigu Zhitai! Anyway, thank you this time!" Mu Feng said.

"Okay, that's it! I'll get someone to bring the contract over now, and from now on all our company's boxed lunches will be ordered at your Zhonghua Building. You should be cheaper! Hehehe." Zheng Jingshen said with a smile.

"Uncle Zheng, don't worry, we will definitely give you a big discount." Mu Feng said.

"That's not necessary, you still need to make money! After all, we want to cooperate for a long time!" Zheng Jingshen said solemnly.

"Don't worry! Uncle Zheng." Mu Feng nodded.

"Oh, from now on, our company's meals will all be from Zhonghua Building. I don't know how many people will die of envy! Hahaha." Zheng Jingshen joked.

With a smile, he said, "Okay, let's do this first! I'll let them bring the contract over now. I still have something to do, so I'll hang up first."

"Okay, thank you Uncle Zheng!" Mu Feng smiled and hung up the phone.

Shi Nancheng looked at Mu Feng in surprise, and asked, "Did Zheng Jingshen order food for his company's employees in our Zhonghua Building?"

"That's right! His company is pretty big, right?" Mu Feng nodded and said.

"Well, it's quite big. I checked before. He not only does real estate, but also cross-borders in many industries! Now we are busy. Hahaha." Shi Nancheng said with a happy smile.

Although the takeaway department of Zhonghua Building has been expanding before, but this chef is not Chinese cabbage after all, and he can't find it just by looking for it.

Many of the chefs in the delivery department are recruited directly by Shi Nancheng from the chef school.

Because the takeaway department cooks a large number of relatively fixed dishes every day, it is of great benefit for young chefs to consolidate their basic skills.

Therefore, those young chefs who have just graduated are also happy to work in Zhonghua Building.

For a long time, thanks to Mufeng's detailed recipes and standardized cooking process, the delivery department has excellent operability and reproducibility.

In addition, the delivery department has always adopted the method of daily fixed dishes and limited supply, which has allowed the delivery department to develop rapidly and steadily.

----

"The people from Zheng Jingshen's company will come to sign the contract later. I'll go down first." Mu Feng said.

After Mu Feng finished speaking, he planned to go back to the back kitchen.

As a result, before he stepped out of the office door, the phone rang again.

Picking it up, it was Shen Yaoguang.

"Hey, Uncle Shen, what do you want from me?" Mu Feng said with a smile.

At the same time, he had an inexplicable premonition in his heart.

"It's like this, our company plans to order takeaway at your Zhonghua Building." Shen Yaoguang said.

really!

Mu Feng's eyes lit up.

He turned to face Shi Nancheng, and quickly said the word 'takeaway' with his mouth.

Shi Nancheng was amused when he saw it.

"Uncle Shen, you really have a perfect understanding with Uncle Zheng!" Mu Feng said with a smile.

"So, Lao Zheng also ordered takeaway?" Shen Yaoguang asked with a smile.

"Yes, just now, Uncle Zheng said that all the lunch boxes of his company will be ordered at our Zhonghua Building." Mu Feng said.

"This old Zheng really thought of it with me. I thought, the business of your Zhonghua building just happened, the business must not be very good these two days, so I thought I could help a little. I didn't expect that this old Zheng would be so fast. So fast." Shen Yaoguang said with a smile.

"Yes, this time is really thanks to your help! Thank you so much!" Mu Feng said.

"Old Zheng's company has more people than us, does Zhonghua Building still have the spare capacity to supply our company?" Shen Yaoguang asked.

"I have to wait until I know the specific order quantity of their company." Mu Feng said.

"That's fine, then you go to make statistics first, and call me later. Let's talk about it first, and we can't favor one another! Our company's food can't lose to Lao Zheng's company." Shen Yaoguang joked.

"Okay, then Uncle Shen, I'll contact you after the statistics are finished." Mu Feng said with a smile.

After hanging up the phone, Mu Feng was in a very happy mood. He shook his phone and said to Shi Nancheng, "The delivery department is stable!"

"The only thing left is the dine-in department." Shi Nancheng was also very pleased.

"It's okay, I'll go and find a solution." Because the crisis in the delivery department was resolved, Mu Feng's mood suddenly became lighter, and his whole body became more confident.

People from Zheng Jingshen's company quickly came to Zhonghua Building with the contract.

After understanding, Mu Feng and Shi Nancheng realized that Zheng Jingshen's company had a really large number of employees, and they absorbed nearly two-thirds of the output of Zhonghualou's delivery department in one go.

Although the takeaway department can still continue to expand, after all, it takes time to accumulate. According to the current situation, it is difficult to increase production on a large scale in a short period of time.

Because the company signed a long-term contract with Zheng Jingshen, the food delivery department must first follow the people of Zheng Jingshen's company.

Mu Feng knew that the matter of drug injection would eventually dissipate, and the customers who ordered takeaway at Zhonghua Building would definitely come back.

At that time, if the production is insufficient and customers cannot order takeaway for a long time, these customers are likely to turn to other restaurants.

After all, the formation of this habit is also very important!

No matter how delicious the food at Zhonghualou is, it is not completely irreplaceable.

Furthermore, Mu Feng didn't want to entrust the business of the delivery department entirely on one or two big customers.

So, in desperation, he had no choice but to call Shen Yaoguang and declined Shen Yaoguang's kindness.

Fortunately, Shen Yaoguang originally planned to help Zhonghualou, and it was not necessary for Zhonghualou. Now he is very happy to see Zhonghualou recovering.

"Okay, no problem, if you need my help in the future, just let me know! You're welcome!" Shen Yaoguang said with a smile.

"Okay, thank you Uncle Shen." Mu Feng said.

"By the way, my dad went on a trip some time ago, and after coming back these two days, he has been talking about you all day long, saying that he wants to eat at your place.

See if you can think of some light and delicious dishes for him to eat.You also know that he can't eat too much greasy food.

I told him, but he didn't listen, the food you cook is delicious, and he likes you, I think he will listen to what you say more or less. "Shen Yaoguang said.

"That's no problem. I've been thinking of some light and delicious dishes these two days, and I'll send them to Old Man Shen when I prepare them." Mu Feng said.

"That doesn't need to be so troublesome. When you finish it, just tell me and we can go there! Your old man Shen doesn't like eating at home very much, because you think we are nagging. I think he will eat more deliciously in Zhonghualou. "Shen Yaoguang said.

"Okay, no problem, then I will contact you when the time comes." Mu Feng said.

"Okay, let's do this first." Shen Yaoguang said.

----

The crisis in the delivery department was resolved.

After Mu Feng returned to the back kitchen, he immediately told everyone the good news.

Everyone in the back kitchen burst into cheers.

"Now that the takeaway is settled, only the dine-in department is left. Do you have any good ideas?" Mu Feng asked Gao Kai and the others.

"Why don't you give it a discount? Don't the shops outside often have discounts? The supermarket downstairs in my house is full of people as long as there is a discount!" said a chef.

"That's good. Discounts are what people like most these days. As long as they can take advantage of them, people will come if there are plenty of them." Someone echoed.

Mu Feng shook his head: "No, although the discount is effective, it is easy to give people the impression that it is cheap, and it lowers the image of Zhonghualou for no reason.

Moreover, although the news has now reported that the drug injection has nothing to do with Zhonghua Building.But if we discount for no reason, maybe some people who don't know the truth will mistakenly think that there is really a problem with Zhonghua Building, otherwise they won't use discounts to attract customers.

You know, our Zhonghua Building used to be full of guests, not to mention discounts, and even the usual private rooms had to be booked in advance. "

"Mu Chu is right. This discount method must be used with caution, otherwise it may have the opposite effect." Gao Kai nodded.

"Then what should we do? We can't just wait around, can we?" someone said.

"At present, the attention of the guests is still on the matter of administering the medicine. We must first find a way to divert the attention of the guests." Gao Kai said.

"Yes, the main issue is attention, we have to think of a publicity gimmick to attract the attention of the guests.

It's not that discounts can't be discounted at all, but they can't be the main item. The important thing is to have something that is very novel or shocking. "Mu Feng said.

"Then hold a food tasting party or something," Jin Mingwu said.

"Food appreciation meeting?" Mu Feng raised his eyebrows slightly.

"Let's set a theme, such as a whole chicken banquet, a vegetarian banquet, etc. By the way, master, your vegetarian dishes are also very good, why don't we make a vegetarian banquet!" Jin Mingwu said.

"No, our Zhonghua Building is not a vegetarian restaurant." Mu Feng shook his head.

"Then the whole fish feast!" Hou Yongjie said suddenly.

"Full fish feast?" Mu Feng and Gao Kai looked at him at the same time.

"Think about it, everyone. If the scale of this food tasting meeting is too small, it is better not to hold it. But if it is to be large-scale, then the theme is very important. It is necessary to find a theme with enough dishes. The whole fish feast is good, there are hundreds of dishes!" Hou Yongjie said.

"This theme is good. The Whole Fish Feast is also known as the Hundred Fish Feast. There are more than 500 dishes, which will definitely attract the attention of guests!" Gao Kai said.

Mu Feng nodded after listening: "Okay, then let's have a whole fish feast!"

Now Zhonghua Building has temporarily fallen into a trough due to the negative impact caused by the drug injection incident.

Therefore, we must find a better gimmick for publicity.

Only when the public's attention is diverted from the incident of drug dosing, can Zhonghua Building stand up again.

To achieve such an effect, ordinary methods are not effective, and some eye-catching and shocking methods must be used.

The gimmick of this whole fish feast is good!

Whole Fish Feast is also called Hundred Fish Feast, and there are more than 500 dishes in total.

However, Mu Feng felt that Quanyuyan's name was not loud enough, so he planned to use the name 'Thousand Fishes' to promote it.

After all, this is to be used as a publicity stunt, of course, the bigger the name, the better.

Whole fish feasts generally use fresh lake and river fish as raw materials, and then use various cooking techniques and a variety of dazzling knife skills to produce mouth-watering delicacies.

However, since Zhonghualou is going to make a whole fish banquet, it is natural that the scale should be as large as possible. It is not enough to rely solely on lake fresh and river fresh food, and seafood must also be used.

After adding all kinds of seafood to the whole fish feast, Mu Feng estimated that thousands of dishes could be prepared.

In this way, the Feast of Thousand Fishes is worthy of its name.