reprieve

Zhaoyue relies on a large platform to provide information services to customers, and sometimes it is simply understood by customers as an intermediary—an intermediary that sells information.

For example, if the general customer has 10 information resources, then the information resources integrated by Zhaoyue system will be 10000.

This is the value of information intermediaries such as Zhaoyue and the main reason for attracting customers.

Among the 10000 pieces of information, many consultants will match customers to 1000 according to the needs provided by customers, and seldom reach the inventory limit of 10000. How much money is used for how much to do? Consultants who have left the novice stage will not take the initiative to add extra work to themselves. .

In the final analysis, customers are also human beings, and most people still have the element of longing for Shu in essence. Even if they get what they want out of the 1000 provided by the consultant at the beginning, and get the best choice within 1000 miles, they complain later that the consultant failed to provide them with 10000. The most preferred.

The extreme asymmetry of information is not only the reason for customers to choose service providers, but it often becomes difficult to reconcile the contradictions between customers and service providers after a round of service projects is over.

During the progress of the project, you and I call each other brothers and talk happily. After the project is over, the bridge will return to the bridge and the road will return.Commercial intercourse is limited to periods in which common interests persist.

Half of the customers will delete the consultant's contact information after the project is over, and use it as a tool symbol for small advertisements during the New Year and holidays.

Sui Ran has also met many friends who were like-minded and acquainted with each other before, but later accidentally met on the road and wished to pretend not to see, the meaning could not be more obvious-"I am not familiar with this agency".

That's why Huai'an's phrase "It wasn't Zhaoyue, it was you" is very precious, which means that in addition to the company's brand, she has built a personal brand.

Sui Ran was very happy and had a sense of accomplishment.

So she held the mobile phone in both hands, and wrote solemnly: "Thank you for your affirmation of me."

Important thing to repeat: "Thank you so much [cute]"

In the past, Haicheng always satirized her for treating her customers as parents and teachers. She would have fun with a child for a few days after a business compliment. On the contrary, the relationship between colleagues is often due to laziness. , making a mess.

Sui Ran didn't take it seriously at first, the company pays the salary, and the source of the bonus is the customer.She did her job well, and she was worthy of the salary and the bonus later.

As for colleagues...

It is said that they are colleagues, but the competition among colleagues in this industry is far greater than cooperation.

Later, after experiencing many things, Haicheng mentioned it again. She thought about it for the reason—no matter how much she disliked certain behaviors of some colleagues, she should be tactful and leave a line in the scene, so as not to be stumbling behind her back. Stab again.

However, this did not prevent Sui Ran's emotional progress all the way back to the company. When he met Wang Wei's dogleg Yang Wen downstairs, he couldn't press the corners of his lips, and smiled at him: "Is there a meeting tonight?"

Yang Wen trembled for a while, and said uncertainly: "When Mr. Qi finishes the meeting with the supervisor, it should be... right."

While talking, he followed her to the elevator lobby and asked, "Sister Ran, what did you say to the boss?"

Sui Ran pressed the up button, "It's nothing."

"No." Yang Wen stood in front of the elevator door and stretched out his hand, "But sister, let's not hurry up, let's clear things up."

Sui Ran lowered her eyes and landed on Yang Wen's hand on her forearm, and said coldly, "Take it away."

"Why, it's not that sister Zhanran is taking advantage of it." Yang Wen smiled hippie.

"I want you to pay attention, your behavior will cause trouble to others. Don't you know the minimum respect and courtesy? If I were a customer, would you pull me up like this?" Sui Ran asked, staring at him.

At the end of get off work, many colleagues returned to the company to register for attendance.In public places such as elevator halls, the man doesn't care, and the one who suffers is always the woman.

The time she returned to the company was not long or short, and the overall impression was gentle and kind. Even if Wang Wei made trouble, she would still say a few words with a smile, and then leave with an excuse. .

"You're not a client either." Yang Wen muttered, "Besides, I'm waiting for you downstairs just for your own good. Sister Ran, you trust me. The boss will be angry after calling you."

Sui Ran ran through Hai Cheng's advice to her in her mind, but in the end she still didn't want to talk to Yang Wen.

Huaian sent a screenshot of the call log.

"Many" is not an exaggeration. There were 15 on Monday alone. In the past two days, there have been a total of 12 strangers and missed calls, which is not a fixed number.

A series of red missed calls, only one mosaic black call was picked up.

After making at least 27 harassing calls in three days, how could Wang Wei look angry?

Yang Wen was making a fuss downstairs, and he didn't see Wang Wei at all when he went back upstairs. No. 20 people registered their attendance sheets, chatted in small voices, and listened to the impassioned speeches given by the general manager of the conference room.

At seven o'clock, Qi Fang sent a group voice message in the large area: "It's off work, everyone go back to rest early, and continue to work hard tomorrow."

The office erupted with joy.

It was rare to get off work early, and Sui Ran wanted to finish the report at the company, but was also worried that Wang Wei would finish the meeting, pack up his things, and leave the work station with Li Rui and another young girl Yao Ruo in the group.

When Li Rui walked to the door, he suddenly thought of something, and turned his head: "Sister Ran, are you coming to eat at the Northeast restaurant in the shopping mall next door?"

Sui Ran deliberately looked at the hand he and Yao Ruo were holding, and asked knowingly, "Who is it?"

Li Rui blushed, and Yao Ruo said openly, "It's just me and Li Rui."

Yao Ruo graduated last year and has been in the company for two and a half months. He is a pure newcomer in this industry and has not yet opened an order.According to the regulations, if you don't bill for three months, you won't pass the probationary period. Sui Ran guessed that Yao Ruo might want to ask a business question, and nodded: "Okay."

She was half right.

When he arrived at the restaurant, Yao Ruo seemed to muster up enough courage, and slammed it down with a single sentence.

"Boss doesn't give me clues."

Sui Ran said "No way" on the tip of her tongue and swallowed it back, her eyes encouraged the little girl to continue.

Most of the company's clues come from online. As long as customers enter the platform through search keywords, their browsing records and even page stay information will be stored in the background in real time, and a "customer portrait" will be formed in a very short time. When the customer dials the service hotline If it becomes a valid lead, then the system will assign it to the regional team that meets the customer's needs in the first time according to the "customer portrait", and then the team leader will distribute it to the front-line consultants.

Usually, within 1 minute after the customer's call ends, his contact information and needs can be pushed to the consultant's CRM system.

If the consultant fails to effectively follow up with the customer and fails to communicate further, the attribute of the lead will change from valid to pending confirmation.

Leads to be confirmed will be distributed to other consultants for a second follow-up until it is confirmed that the customer does not need the service and becomes an invalid lead.

Generally speaking, when newcomers end their cold bench period, they always have to practice their hands with clues.

Thinking of this, Sui Ran probably understood what Yao Ruo meant, but Wang Wei might have given her clues to be confirmed or even expired.

really.

"The clues my boss gave me were all that Brother Wen and Brother Qiang didn't want, and they were invalid." Yao Ruo's voice trembled, "There are several of them. When they heard that I belonged to Zhaoyue, they all said, 'Is it annoying? Ah', 'no need', or just hang up the phone."

There is only half a month left in the three-month probationary period. If Yao does not show any performance, it will be difficult to stay in the company.

With the development of Zhaoyue today, the scale of its online stores cannot be underestimated, and its influence in the industry is one of the best. Compared with other similar companies, it has fewer problems in developing leads, which is very attractive to consultants.

Li Rui ironed the tableware for Yao Ruo, "Me too, only one clue in a week or two. Brother Wen Qiang has three or five a week."

Sui Ran poked open the plastic seal of the disposable tableware with the tip of her chopsticks, thinking that Wang Wei's broken group would be finished sooner or later.

After a meal, Li Rui, who was half-new and not white, and Yao Ruo, who was pure and white, complained in both ears. Sui Ran didn't know what to eat. He was thinking about how to write the application for group transfer, but he couldn't help but think "Why?" .

Why should the company's resources be used by people like Wang Wei to squander and buy off younger brothers? Why can he use his position to obtain customer contact information and wantonly harass others?

——Does the company allow him to do this?

——Does the company understand his behavior?

company……

It's not a symbol, it's not a colleague, supervisor, district president she is familiar with, and it's not a company culture leaflet that is sent to the mailbox from time to time, or in other words, it's not just.

The night wind picked up suddenly, Sui Ran wrapped her neckline tightly, but unknowingly stopped under a neatly trimmed ginkgo tree.

Living alone for many years, she thought she had forgotten the opportunity to enter this industry, and the so-called... ideal.

No.

But that ideal looked a little... no, naive in retrospect.

Sui Ran rubbed her ears, forcing herself to forget the naive fantasies of her youth, and focus on Wang Wei first.

She dug out the screenshot of the call log sent by Huai'an from the photo album.

Three pages of harsh red missed calls, only one black was answered, call date was "Monday".

Fingers swipe the screen unconsciously, and the pictures slid back and forth, Sui Ran suddenly felt something was wrong.

The full screen size picture, including the service provider signal bar at the top, and the "Favorites", "Contacts", "Voice Message" and other option bars at the bottom, are full-page screenshots without cropping.

Huai'an is also a busy business type, with a lot of calls. She checked Huanyu on Monday, and she recalled at least three calls.Then why there is only one valid call in these three days, and depending on the date, it is the day she called...?

The screen went dark, but it turned on again before the screen was locked, and Huai'an's name popped up.

Sui Ran was startled and almost lost her grip on the phone. After calming down, she cleared her throat and connected the phone.

"Hello."

"Manager Sui, if you want to use the call records to report the situation to your superiors, I personally suggest you wait." Huai'an's voice was very soft, slightly blurred in the busy traffic, but still pleasant to hear, "Not enough weight."