this life

On the day of the year-end settlement, I repeatedly told Wang Shaochong to be careful and careful in handling business, and never make any problems, otherwise it would be very troublesome.Wang Shaohong said to deal with it, but in fact he remained the same.There were too many people at the end of the year, so I didn't have much time to pay attention to him.In the end, he still made a fool of himself.When canceling accounts for customers, the accounts that are still useful for customers are canceled, and the useless accounts are left.This time the customer will quit.There was a lot of noise in the hall.She said that a sum of money would come in after a few days from her canceled card, wouldn't this delay her business.Wang Shaochong had never encountered such a thing, so he had to go to Zhang Yuzhu.Zhang Yuzhu has never encountered it before, because it is rare for people to make this kind of mistake, not to mention that the customer's card has a special mark. Generally, if customers want to cancel, the teller will advise them to keep it.Zhang Yuzhu hurriedly contacted the branch's business support, and then called the brother bank to ask if he encountered it.During this period, I saw this client relentlessly abusing Wang Shaochong.This time happened to be the lunch break for the public, so I went downstairs for a walk, wanting to see if Wang Shaochong had eaten, but ended up bumping into this scene.I feel very uncomfortable. Looking at the person I like and being pointed at by others, my heart at that time seems to be tightly grasped by someone, and it gets tighter and tighter.I walked over to understand the situation and divert the customer's attention.When this woman saw me coming, she thought I was the leader, and directly turned her anger on me. I just listened to her abuse silently, and didn't take it to heart.The woman also waved her arms from time to time, almost hitting me several times.He poked my chest with his finger and said, "It's been half an hour, can you guys give me an explanation?" Now, Wang Shaochong quit.Wang Shaochong, who couldn't sit still in the chair, suddenly stood up.Driving the Mark wind and roaring: "You are not finished, fuck! It's not that I won't solve it for you, what are you doing. If you are frivolous, you get out with the card. Don't think you are a woman I don't dare to do anything!" I thought badly, if this old man loses his temper, no one will be able to stop him.I thought it would be over if the client lost his temper, but I didn't expect Wang Shaochong to follow suit.Wang Shaochong's words simply added fuel to the fire, and the client immediately exploded.I hurriedly grabbed the client who was going to smash the glass and arranged her to the next parlor.Pour a glass of water to appease the customer's emotions.The customer couldn't listen to me at all, "Call me out your president, what kind of service do you call it? I made a mistake and scolded others. Ah!? I have to let you expose it." Exposing service problems, for a service industry It can be regarded as a big problem, especially for state-owned banks, how to mess around after being ripped off.This kind of scandal must not happen, because Wang Shaochong cannot be the center of the storm.Zhang Yuzhu also came out at this time.He no longer cared about the transaction error, and now the customer's emotion is the most important thing.Zhang Yuzhu is worthy of being an expert who talks nonsense when he sees people.In less than 10 minutes after he came out, this client has become much more stable.During this process, I was just helping to go along with it.Finally, the customer calmed down and began to educate us that we must know the importance of customers. You must improve the quality of your employees and put customer service experience first.Saying that I am not an uncultivated person, it is understandable for you to make mistakes and so on.As if we have benefited a lot and followed the teachings, we arranged this customer to another window to complete the follow-up business.The client left, so instead of looking for Wang Shaochong, I turned around and left.After such a scene, I didn't have any appetite to eat anymore, so I went directly to the meeting room to rest on my stomach.After a while, I heard footsteps, and then the sound of pulling a stool.I feel like someone is pushing me.Then there was the familiar voice: "Hey, wake up, eat your meal first before going to bed, you won't be able to hold on in the afternoon." I looked up at Wang Shaochong's calm face, obviously I was still angry just now, are you alright now?I ignored him and continued to sleep with my head buried in my arms.Wang Shaochong was not discouraged, and continued to push me, "You are not scared by that woman just now, are you? An old woman, as for you." It's okay not to talk about this matter, but when I talk about this matter, I will get angry.I sat up suddenly, then glared at him, startled him, and subconsciously leaned back.

Me: "Do you know what day is today? Today is the year-end settlement! I've told you several times that there can be no problems, no problems. It doesn't matter, as long as there is a problem, it can be solved. Since I can solve it for you, why are you doing it?" To make things worse. How old are you, and you can’t control your temper? You are obviously unreasonable and still swearing at others. Do you know how bad it will be for yourself, the outlets, and even the sex industry? Is it?" Seeing my sudden outburst, Wang Shaochong couldn't hold back his face.He was kind enough to bring me lunch, but he got scolded.In fact, the manager and the president have already approached him just now, and have given him serious criticism for his bad performance. I also know that the president's temper should not only be criticism, but a violent storm.But he still came to me as if nothing happened.I didn't know this until I heard what Zhang Yuzhu said later.The blue veins on Wang Shao's angry forehead burst out. "Who are you to teach me here. I'm not your son, why don't you pretend to be big for me there. How can you influence me well? If you don't like hobbies, what does it have to do with me? It's a big deal and quit. What's the point of a crappy jb job. I just can't see you getting angry." Just as I was about to say something, the phone rang suddenly.I saw that it was Cheng Feng calling, took a deep breath to adjust my emotions, and answered.

Me: "Hey, Cheng Feng, have you returned to Beijing?"

Cheng: "Yes, I just came back, are you free tonight? Let's have dinner together?"

Me: "Today we will settle the year-end settlement, and it will probably be very late. You should take a rest when you come back, and we will meet again another day."

Cheng: "Oh, yes, today is December 12st. You see, I've been busy lately and forgot. Then let's make an appointment again. Bye"

Me: "Okay, bye." Putting down the phone, I saw Wang Shaochong's expression became even uglier.He stared at me with wide eyes, snorted, and looked at the rice he had ordered, "Ai Te, do you want to eat it?" After speaking, he got up, took the lunch box and threw it out, and never came back.Leaving me sitting awake in the conference room alone with a terrible headache.Wang Shaochong is like this, as long as you follow him, you can do anything, as long as you don't follow him, the world will be turned upside down, and in the end, both sides will suffer.He is not a stingy person, nor is he intolerable.It seems that just now, the customer has been scolding him, but he didn't reply. The leader scolded him, but he listened obediently.However, he couldn't stand seeing me being scolded.Thinking back on everything that happened, I felt extremely guilty, and even lost my temper at him, which really shouldn't be.But there is no medicine for regret in the world, after all has been said, I can only make an apology.This afternoon was spent in a restless state, thinking that Wang Shaochong would not cause other troubles because of the noon incident.Thinking about how to coax him so as not to make him angry.When the door is closed at night, everyone is still operating according to the normal process.Count the cash, blend the accounts, seal the box, and send the money to the car.When everything is done, the rest is to follow the year-end settlement schedule and go through the process regularly and at fixed points.In fact, it is basically a waste of time.

After seven o'clock in the evening, according to the usual practice, the outlet staff took a group photo, shabu-shabu, and grab red envelopes.Every year.During the meal, Wang Shaochong kept avoiding me, and there were so many people that he didn't find a suitable opportunity to apologize to him.Forget it, let's talk about it when we get home.On the private side, the accounts are easy to sort out, and the branch issued an instruction after nine o'clock to close the account and leave work.Wang Shaochong left without saying hello.It is not possible to withdraw from the corporate side, because the corporate accounting is more complicated, and the branch did not agree to close the corporate account until almost eleven o'clock, and the branch closed.I went downstairs and saw that the lights on the first floor were all dark, and everyone had left.I called Wang Shaochong and the phone was turned off.I thought maybe I should go home first.I almost ran to the house. I opened the door and found that the lights were all dark. At first I thought that Wang Shaochong had already fallen asleep, so I didn’t dare to turn on the light. I touched the bed lightly and found that there was no one on the bed.My heart sank.Turn on the light, it turned out that he didn't come back.I called him again, but it was still off.I am a little anxious.It's almost twelve o'clock, where did people go?Anxiety and restlessness prevented me from falling asleep.I took out the cigarette case and found that there was no lighter at home.I put on my coat and went to the convenience store downstairs to buy a lighter.Ping~pong~ The sound of firecrackers outside started, and the fireworks in the distance lit up the night sky.I glanced at my phone, it was exactly midnight.I lit a cigarette and let out a long sigh. I didn't expect to celebrate the new year alone.After smoking I went home.I don't know when I fell asleep on the bed.In the middle of the journey, I heard the sound of the door opening. I woke up after not sleeping well, and looked at my watch at 02:30 in the morning.I looked in the direction of the gate and saw Wang Shaochong leaning on the wall to change his shoes.The smell of alcohol drifted over with Wang Shaochong's movement.When he saw me, he just asked lightly: "Haven't you slept yet?"

Me: "Where did you go? You're only coming back now."

Wang: "Oh, I went out to drink with my buddies."

Me: "Why is the phone turned off?"

Wang Shaochong answered my question selectively, probably because he was drunk as a cover and didn't want to talk to me.I knew that I made a mistake first, and I didn't bother with him.Wang Shaochong took off his coat and climbed onto the bed, fell asleep.Seeing him come back, my hanging heart finally let go, sleepiness hit me, and we both fell asleep back to back.