"With fame comes trouble. Our first batch of Walkmans sold well, so naturally some people were envious."

"Perhaps they want to steal our technology and damage our reputation. Or perhaps they simply want to damage our reputation."

Mu Xiaowan touched the screw; if you didn't pay attention, you wouldn't be able to see the faint marks on it.

"Their methods are quite professional; otherwise, our technical department wouldn't have failed to notice."

Mr. Qi was a little anxious. He knew that there was another batch of goods that was about to be shipped out. If rumors spread, this batch of goods would probably have to be put away.

"So what do we do now? This is going to be a huge loss, and we'll have to compensate the shop owner."

Mu Xiaowan said, "Don't be anxious. Compensation isn't something the shopkeeper can just decide on his own. He has to give us an explanation. He can't just give us a refund like that."

"I did ask about that. The shop owner said the customer was very angry at the time, and they were afraid it would affect their business. So they gave a refund directly and even brought up our promised after-sales service."

Mu Xiaowan snorted coldly. They say there's no such thing as a merchant without guile, and indeed, the most cunning are still businessmen. They promised after-sales service when they shipped the goods, but I didn't expect them to actually take advantage of it.

"Mr. Qi, I think we should blacklist these stores from now on. It's better not to do business with stores that prey on their partners than to do business with them."

"You mean they did it on purpose?"

"It's hard to say, but the fact that they don't leave manufacturers a way out shows that they have character issues. It's better not to cooperate with such partners."

President Qi clapped his hands heavily and then sighed.

“You’re right. Of the stores I’ve worked with for a long time, only two returned about ten units. The rest didn’t return any; they were all new stores.”

Upon hearing this, Qi Haiyang's neck veins bulged with anger. "Dad, if that's what you mean, then we've really been tricked. How despicable! Who exactly is deliberately targeting us?"

Mu Xiaowan comforted her, "Don't worry, we're not so easily fooled. Did you put all these returned goods together?"

"Several companies didn't put them together."

"That's good. Take those to the conference room and call the technical department over so we can check them together. If there are any problems, just go to the store. We guarantee that the parts haven't been disassembled. Once they're opened, whether or not the after-sales service is guaranteed is up to us. This is all clearly stated in black and white in the contract."

"Moreover, we made it very clear to them that customers must try out the product before taking it, and that we would not accept returns or exchanges unless there was a hardware problem. But they just took it upon themselves to make a return. Do they really think we're easy targets?"

Mu Xiaowan's money hasn't even entered her pocket yet, how can she let those people swindle it away?

When President Qi heard Mu Xiaowan say that, he suddenly calmed down, as if he had taken a reassuring pill, and his brows relaxed considerably.

Qi Haiyang immediately went to find someone.

As for these mixed-up items, once a problem is found, regardless of which company it's from, as long as it matches the goods they originally received, we'll take them all. Since they can't pinpoint the problem, they'll have to accept them no matter what.

This time they only checked the outside, not the inside. As long as there were no signs of screws being tampered with on the outside, the inside was naturally fine.

After several hours of careful investigation, everything was finally checked.

These people are truly ruthless.

All the returned items had been tampered with.

Mu Xiaowan asked Qi Haiyang to bring along a product from one of the stores, as well as a manager from the technical department, and the group went to the store together.

President Qi originally wanted to go in person, as that would carry more weight.

But Mu Xiaowan said that Qi Haiyang was enough.

President Qi thought that this was indeed an opportunity to train Qi Haiyang, especially since Mu Xiaowan was there this time. After working together for several days, he had seen Mu Xiaowan's abilities.

So instead of buying the technology, he directly recruited people to invest, because he saw unlimited potential in Mu Xiaowan.

Moreover, if Qi Haiyang can handle these matters perfectly this time, it will not only be a growth experience for him, but also earn him some positive reputation, which will make the people in the factory trust him.

It's rare for his prodigal son to return to the right path, so he has to give him a chance.

On the way, Mu Xiaowan gave the two some instructions on what to pay attention to, what to say, and how to do things.

They both listened attentively.

Although Mu Xiaowan is not the owner of the Qi family, her abilities are obvious to all, and she is approachable and respected by everyone.

When they arrived at the first shop, the owner became very angry when he learned why they had come.

"You actually dared to take advantage of your exclusive resources and try to fool me with shoddy goods. You even have the nerve to come back again! When are you going to refund my money? No, you need to compensate me double for my losses. My shop's reputation has been damaged. How am I supposed to do business in the future?"

Mu Xiaowan sneered. This Pigsy was actually turning the tables on her.

"Boss Liu, how can you be so shameless? Our Qi family has been doing business in the provincial capital for quite some time now. This is the first time we've cooperated, and this has happened. You know perfectly well what happened. And now you still have the nerve to hold us accountable?" Qi Haiyang said confidently after being informed by Mu Xiaowan.

"What do you mean?"

Qi Haiyang gritted his teeth, "What do I mean? Does Boss Liu really think we're all easy to fool and stupid, huh?"

"Manager Gao, tell Boss Liu what's going on with these Walkmans?"

Unexpectedly, Qi Haiyang actually put on airs and really acted like a boss.

Manager Gao placed the Walkman on the table and took one out of the box to show Boss Liu.

“I am the technical supervisor of our factory. Mr. Liu, the goods you brought back to us have all been tampered with.”

Mu Xiaowan stepped forward and said, "Boss Liu, I am the technical supervisor of our factory. I also participated in this after-sales planning scheme. We have clearly stipulated that as long as there is a problem with our Walkman, it can be returned or exchanged at any time. However, our premise is that the problem is with our hardware facilities, not that it can be returned or exchanged after it has been disassembled by someone."

Mr. Liu looked at them with disbelief, then, whether out of anger or fear, he stammered, "You...you mean what?"

Mu Xiaowan found a chair and sat down, looking quite calm.

"The meaning is very clear: you agreed to return these Walkmans to customers without fully understanding the situation, so you should bear the responsibility. Moreover, you should have contacted us before returning these Walkmans. They could only be returned after our technical department had inspected them, instead of making the decision to return them on your own. And this wasn't just one or two Walkmans, but all of them."

"Your actions are damaging our factory's reputation. If this affects our future business, Mr. Liu, you can't afford the damage to our reputation."

Boss Liu glared and roared, "What? You suspect I deliberately framed you?"

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