Reborn not to be a simp, the school beauty's whole family goes crazy

The water in the cup had already cooled down.

Chen Xiumei took a small sip of water, seemingly hoping to use it to ease her inner confusion and better understand Chen Dong's proposal.

Chen Dong sat up straight and began gesturing unconsciously with his hands as he started to explain the business model of Haidilao Hot Pot restaurant to Chen Xiumei in detail.

"Sister, Haidilao is a type of hot pot, but it's not round; it's made up of individual compartments."

"Haidilao is no ordinary restaurant. First of all, its franchise model is the key to its rapid expansion."

“We can attract franchisees with capital and resources to join us. They provide capital and venues, while we provide mature business concepts, recipes and management experience.”

"This way, we can quickly open branches in various cities and expand the brand's influence."

"For example, we can open a Haidilao branch in a bustling commercial district in some big cities, such as Wangfujing in Beijing or Nanjing Road in Shanghai, so that our brand can quickly become well-known throughout the country."

He paused briefly, observing Chen Xiumei's reaction. Chen Xiumei nodded slightly, signaling him to continue.

Chen Xiumei listened attentively, her eyes fixed on Chen Dong, nodding slightly from time to time, but her brows remained slightly furrowed, as if she still had many doubts.

She opened her mouth slightly and asked softly, "Dongzi, this franchise model sounds good, but why would they be willing to join us?"

She gently put down her water glass, crossed her arms in front of her chest, and leaned back slightly, as if trying to find a more comfortable position to listen.

"This brings us to Haidilao's distinctive services."

Chen Dong's eyes gleamed with excitement, and he seemed to be ignited by passion, his emotions running high.

"Sister, think about it. When we go to a regular hot pot restaurant, we probably just order a soup base and some vegetables. The service is just basic things like serving the food and clearing the table."

"But Haidilao is different. They have taken customer service to the extreme. As soon as customers enter the door, enthusiastic waiters will come up to them with a smile on their face. Their smiles are sincere and bright, as if they can dispel the fatigue of customers."

"The waiters politely guide customers to their seats and thoughtfully offer them steaming hot towels to wipe their hands. The towels are at just the right temperature, giving customers a warm touch."

"During the meal, the waiters will pay close attention to the customers' needs. Their eyes are as sharp as if they are equipped with detectors. As soon as the customers make a move to adjust the heat, the waiters will immediately come forward to help, and their movements are quick and skillful."

"If the bone plate gets even slightly dirty, someone will come and replace it immediately. The speed at which they replace it is so fast that you can hardly notice it."

"Some waiters can even perform noodle-pulling for customers. The noodles fly up and down in their hands like dancing, which dazzles the customers."

"Moreover, Haidilao also provides free manicures and shoe shining services, as well as snacks and entertainment for waiting customers, so that they will not feel bored while waiting."

"If customers bring children, there is a special children's play area with various toys and facilities, and there are people to take care of them, so parents can eat with peace of mind."

"Through these service details, customers can feel at home, and naturally they will be more willing to come back often and recommend it to others."

As Chen Dong spoke, he used vivid body language to describe the service scene at Haidilao.

He stood up and imitated the way a waiter warmly greets customers, then gestured as if performing a noodle-pulling demonstration, trying to give Chen Xiumei a more direct experience.

Chen Xiumei seemed lost in thought, her lips moving slightly as she murmured to herself, "Such thoughtful service is indeed rare. But isn't the cost too high?"

His gaze was fixed on the distance, his eyes somewhat unfocused, as if he were calculating the costs in his mind, imagining the amount of manpower, resources, and capital required to provide such a high standard of service.

"Sister, that's the brilliance of Haidilao."

Chen Dong continued to explain, leaning slightly forward, his tone becoming more urgent.

"Although the service costs are high, the customer satisfaction is high, there are many repeat customers, and the table turnover rate is also high. Overall, the profit is more considerable."

"Moreover, Haidilao's dishes are also unique. They have a wide variety of hot pot bases, and the spicy hot pot is incredibly spicy with an irresistible aroma of chili peppers that whets the appetite."

"The clear broth hot pot is rich and flavorful, made with the finest ingredients, resulting in a thick and delicious soup base; the tomato hot pot is sweet and sour, with a rich tomato flavor that leaves a lasting impression, satisfying the taste preferences of different customers."

"The ingredients are all guaranteed to be fresh and of high quality. The vegetables are crisp and look like they were just picked from the garden. The meat is bright in color and has clear texture, so customers can eat with peace of mind."

"If we're going to make hot pot, we need to focus on the ingredients and create our own signature broth and specialty dishes."

"For example, we could develop a unique health-preserving hot pot base, incorporating various precious Chinese medicinal herbs, making it both delicious and healthy, attracting health-conscious customers."

The light in Chen Xiumei's eyes grew brighter and brighter.

She sat up straight, her hands unconsciously clenching, and asked eagerly, "Dongzi, how exactly do we expand as quickly as Haidilao?"

His body trembled slightly, as if he couldn't wait to take action; his eyes were filled with anticipation and determination.

"First, we need to register our own hot pot restaurant brand company and establish the brand."

Chen Dong spoke methodically, tapping lightly on the coffee table with his finger as he spoke.

"Then, we will develop a detailed franchisee recruitment plan, clarifying the rights and obligations of franchisees, such as the capital investment they need to bear, site selection requirements, and the training and operational support we can provide."

"At the same time, we have established a professional training team to provide comprehensive training for franchisees and employees, strictly adhering to standards from service procedures to food preparation."

"In terms of service process training, employees should be taught how to greet customers warmly, how to respond to customer needs in a timely manner, and how to handle customer complaints."

"In terms of food preparation training, we must ensure that every chef can master the preparation methods of various soup bases and dishes to ensure consistency in taste."

"In addition, when choosing a location for opening a store, it is important to select a commercial center or popular business district with high foot traffic and convenient transportation in order to ensure a customer base."

"New commercial complexes, with their diverse brand stores and huge foot traffic, are excellent choices for opening a hot pot restaurant."

Chen Xiumei listened with great interest, nodding repeatedly, her worried expression gradually replaced by excitement and anticipation.