Chapter 165 Helping Others
As he spoke, he slightly raised his hand and made a subtle gesture. The waiters next to him immediately understood and gathered around.
These are critical times; we can no longer allow these two reckless individuals to run rampant in the store.
Given the current situation, even if he were to say he wouldn't charge them more money and ask them to leave immediately, they would likely still spread rumors outside.
Perhaps we should detain them first and then communicate with them gradually.
Chen Feng twitched the corners of his mouth, revealing a gentle expression, and said softly, "Miss, I can tell you're still not satisfied with the dishes, which is why you're unhappy with the price. That's no big deal. Guangjuxuan always values our customers' opinions above all else. Please come with me to the private room, let's have a good chat and get to the bottom of this."
Chen Feng had been in this business for many years. In front of so many customers, he certainly wouldn't make a scene or resort to violence. But once inside the private room, he had plenty of ways to shut the mother and daughter up.
The locals eating nearby were puzzled as to what had happened, but seeing Chen Feng's smiling face and friendly attitude, they figured he was probably trying to settle the matter between the two.
"Maybe the mother and daughter really want to pay less. The manager seems like a reasonable person."
"These two don't look like they're trying to freeload. Look, that girl is about to cry from grievance."
"Perhaps there is some misunderstanding. Guangjuxuan has a good reputation and would never do anything to cheat its customers."
When Chen Feng raised prices, it wasn't for everyone. He wouldn't raise prices for prominent figures in Qinghe County or for wealthy and frequent customers, for fear of the matter becoming public and the Zhao family finding out.
They specifically target ordinary people who are simply dressed and have no background. Even if these people are overcharged and feel aggrieved, they can only swallow their anger and dare not speak out.
Chen Feng walked up to the waiter and whispered in a voice only the two of them could hear, "Are you brainless?! Didn't I tell you that the new owner could come to Guangjuxuan at any time? In such a special period, you still dare to charge extra! Keep your prices down during this time and don't cause any trouble for me."
The waiter immediately nodded in agreement, "I understand."
Several waiters approached the mother and daughter and gestured for them to enter.
Chen Feng still smiled, "Please, gentlemen, let's talk inside. I guess one of the waiters made a mistake."
Su Tan'er looked at Chen Feng warily. He seemed kind and reasonable, but Tan'er could hear the threat and intimidation in his words. Moreover, she was sensitive to fragrances, and the man smelled of Qimeng Fragrance, a perfume that brothel girls loved to use.
Bah! A man who loves to go out is absolutely untrustworthy!
"I'm not going. If there's anything, we can talk here."
Chen Feng: "Miss, there are many important people coming to Guangjuxuan. If we disturb them, the owner will not forgive me. Please be considerate of my difficulties in managing the shop and do not cause trouble."
After he finished speaking, several waiters surrounded the two of them. Taking advantage of the fact that someone was blocking their view, one of the waiters grabbed Fu Niang's wrist.
When Tan'er saw Fu Niang being held by the waiter, she was about to cry out in alarm, but Chen Feng interrupted her in a low voice, "Miss, don't shout. My waiters don't know their own strength. Don't hurt your mother."
"Let's go, please..." Chen Feng drawled, his tone already carrying a hint of impatience.
Su Tan'er bit her lip tightly, feeling both angry and anxious. She knew she couldn't go with Chen Feng, but seeing her mother being captured, she was afraid they would really hurt her. In a moment of anxiety, her eyes reddened.
Nie Qianqian's table was the closest, so she could hear their conversation clearly. Before Nie Qianqian could speak, Liu Yan couldn't help but speak up.
"Shopkeeper, since this mother and daughter don't want to go, why force them? Just explain things clearly here. If it's because the shop didn't explain things clearly, then you shouldn't charge them." At this moment, a voice rang out.
The speaker was Liu Yan. Her voice was soft, and she seemed quite nervous after speaking, afraid that she might cause trouble.
But she saw the shadows of herself and Nie Qianqian in the two of them just now, and Fu Niang's words moved and shocked her deeply; a mother is strong, Fu Niang looks gentle and weak, but she firmly resists because she cannot let her daughter be wronged.
Besides, she owns a restaurant herself, and she felt that what the young girl said made a lot of sense. Since there was no prior notice, she shouldn't have accepted the money and should have apologized to the customer. How could the manager not understand such a simple principle and still insist on taking the girl away?
Nie Qianqian was somewhat surprised and turned to look at Liu Yan. She never expected that her usually timid mother would stand up and speak out for justice.
Her mother is really different now.
Chen Feng was suddenly interrupted and questioned by Liu Yan. His expression finally showed some impatience. He turned his head to look Liu Yan up and down.
The group of people were dressed plainly and did not seem to be from a distinguished family, which immediately made me feel a little contemptuous of them.
However, Nie Qianqian caught his eye. He was a lecherous man, otherwise he wouldn't frequent brothels. If such a woman could be beneath him, moaning, he would probably be overwhelmed with pleasure.
Looking at Chen Feng's expression, Liu Yan felt uneasy again, and looked at Nie Qianqian.
"Did Mother say something wrong...?"
Nie Qianqian smiled and gave Liu Yan an encouraging look, "You're right, please continue..."
Qianqian said she wasn't wrong and told her to continue, so she could continue.
"Shopkeeper..."
Liu Yan was interrupted by Chen Feng before she could finish speaking, a hint of anger on his face.
Chen Feng, as the second manager of Guangjuxuan Restaurant, had been managing this large establishment for many years. His subordinates were always obedient to him; when had he ever been questioned like this by a plainly dressed, ordinary woman? What did she know about the ins and outs of the restaurant business? Did she know how to handle customers? And yet she dared to boss people around like that…
"Guangjuxuan is the best restaurant in Qinghe County, and we've always valued our reputation above all else. We'll naturally investigate and resolve any customer complaints carefully. What do you, a mere woman, know about business? How dare you speak so presumptuously here? The owner trusts me to manage the shop for so many years; how well I've managed it is for the owner to judge. It's none of your business..."
Liu Xiong was displeased when he heard him scolding his sister: "Manager, even a woman understands this principle, how come you don't? We may not have run Guangjuxuan, but we do run a small restaurant in the West Market. Selling food means clearly marking prices, greeting customers with a smile, serving them well, and making them satisfied. Look at you, have you done any of those things? And you still have the nerve to say you know how to manage a shop?"
Nie Qianqian couldn't help but laugh, giving Liu Xiong a thumbs up: "Uncle, what you said, though rough, is absolutely right!"
Chen Feng was furious at being rebuffed. When he came to his senses, he felt like he was about to laugh at the family: "You think you can teach me how to do things when you have just a food stall in the West Market?!"
Do they even know their own identity?
Chen Feng looked down on Liu Xiong's status, unaware that this was Liu Xiong's greatest source of pride.
Having lived all these years, nothing has made him more proud than running Liu's Restaurant and being called the manager.
Nie Qianqian stood up straight, looking at Chen Feng in a clear voice, "Since my mother and uncle have both spoken, we should mind our own business. Didn't you want to take them into the inner hall for a proper chat? We'll go with them..."
Chen Feng felt a vague unease after hearing Nie Qianqian's words. What was the background of this family? They didn't seem to have any powerful connections, yet the woman's words and actions exuded an inexplicable confidence.
Could it be that there is some powerful force backing her up? Looking at Nie Qianqian's outstanding appearance, Chen Feng started to have wild thoughts again. Could it be that she is a mistress kept by some wealthy family, who dares to meddle in other people's business so boldly because she has someone behind her?
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