Zhu Xianghong traveled a bumpy road to Haishi and, with Yu Hongzhen's help, successfully started working at the supply and marketing cooperative there, while also getting a dormitory.
Seeing that she had settled in, Zhu Xiangnan bought some local specialties to take back. After all, staying in a guesthouse every day had cost quite a bit of money.
Today was her first day at work. After her supervisor assigned her a mentor, Sister Sun, he left.
Sister Sun was a straightforward person and didn't hold back, teaching Chen Xianghong everything she learned. Chen Xianghong was a studious person, so she not only took notes but also repeatedly memorized the products and prices after get off work.
When Sister Sun first took on the task of teaching, she was quite unhappy. Their supply and marketing cooperative only recruits once a year after the Spring Festival. This person who came in at this time must be someone with very strong connections; I wonder which leader's child got in.
This kind of person is very difficult to get along with, and she was very unwilling.
However, since her boss insisted on giving it to her, she couldn't refuse him, so she could only teach her half-heartedly.
Unexpectedly, this newcomer was not arrogant at all. Instead, he was bullied by the group of customers who came to buy things. The worst time was when he was scolded for half an hour by an unreasonable old man.
She wasn't at the counter then; she was in the warehouse taking inventory. The other counter staff didn't help; instead, they watched the show with amusement.
Isn't this a slap in the face to Sister Sun? She's been running rampant in the supply and marketing cooperative for so many years, and now someone dares to berate the new recruits she's training right under her nose. It's simply unbearable.
In this era, there is no such thing as "customer supremacy." On the contrary, customers are the vulnerable group, while the salespeople are the powerful ones.
Sister Sun rushed out, hands on her hips, and started yelling back. The old man felt he had lost face and wanted to fight, but he was scared away by Sister Sun's imposing manner, still cursing and telling them to wait and see next time.
"Next time? Pshaw, does she think she doesn't know what these cowards are thinking? Shameless old men!"
Seeing that the people had run far away, she chased away the group of onlookers who were eager to stir up trouble, her face dark. Then she pulled Chen Xianghong aside and angrily asked, "What's wrong with you?"
Chen Xianghong was almost crying from the scolding. She explained in a low voice, "I... I told him that the peanut candy he wanted was no longer available, but he insisted that I was irresponsible and that there must be some in the warehouse, and that I had to take it out."
"Sister Sun, you took me to check the stock yesterday, right? We really are out of peanut candy. A family had a wedding and bought all the rest. The next batch won't arrive for another three days. I remember that."
"So I told him to come back in three days to buy it, but he got upset and started cursing at me."
Sister Sun interrupted her, "That's not what I want to hear you say."
Do you know what the most important thing is for us sales clerks?
Chen Xianghong was a little confused. "Does it mean I have to remember all the items on my counter and not miscalculate the prices?"
Sister Sun shook her head.
"Is it about promptly reporting to the purchasing department when a shortage of inventory is discovered?"
Sister Sun continued to shake her head.
"The goal is to satisfy customers as much as possible and avoid disputes?"
Sister Sun shook her head again.
"Are you stupid? Did you see the big words on our wall?" Sister Sun pointed to the note on the white wall near the door.
Chen Xianghong turned her head and saw that it clearly read "Beating customers is prohibited".
"You saw that? Do you understand what it means?"
Now it was Chen Xianghong's turn to shake her head. She tentatively said, "I didn't beat him."
Sister Sun sighed: "Xiao Chen, I have two very important sentences to teach you, and you must remember them well. In the future, when you face any customer, you can use these three sentences to answer any question they may have."
Chen Xianghong was touched. "Sister Sun, I will definitely study hard."
She carefully took out her notebook and looked at Sister Sun expectantly.
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