One day, an elderly man, not very old, came to their service hall. He wandered around the hall several times and asked many people, but he still couldn't explain what he did.

When we arrived at Xiao Tang's window, the old man was clearly a bit angry.

Xiao Tang asked him, "Grandpa, what can I do for you?"

The old man gave an irrelevant answer, saying, "The staff at all the service windows here are so unreliable. Are they all temporary workers? They don't know anything about this or that. How are they supposed to serve the public?"

Xiao Tang was a little stunned. "Grandpa, what do you want to do?"

The old man seemed to be a little hard of hearing. "I have a Beijing hukou and own three houses. The rent I collect every month is more than your salary."

Xiao Tang felt a little drunk. "Ah, your family is really wealthy. Sir, is there anything you need me to do?"

The old man seemed to have overheard something. "Yes, that's right. My son went to university abroad, he's a returnee, you know? The tuition is five or six hundred thousand a year!"

Xiao Tang was slightly tipsy. "Huh? Universities abroad are so expensive... Sir, what can I do for you?"

The old man seemed finally satisfied. "My pension hasn't arrived yet. Could you please help me urge them to pay? How can you serve the people like this? Hurry up and transfer the money. What's going on?"

Slightly tipsy, Xiao Tang asked, "Grandpa, what do you want to do..." Wait, the old man spoke, and he perked up, "Ah, Grandpa, did you get certified this year?"

"I don't know about certification or anything like that. All I know is that you have to pay my pension right away. If you keep making excuses, I'm going to file a complaint," the old man said angrily.

Xiao Tang gave a standard smile. "Sir, the certification is very simple and can be done immediately. However, our counter is not the civil affairs counter. You can go to another one..."

"Why are you pushing me around? Where's your leader? Tell your leader to come out and walk a few steps. I want to file a complaint!" The old man's voice rose. Many people in the service hall turned to look at him.

Helpless, Xiao Tang said, "Alright, alright, sir, have you downloaded our service app?"

"What do you mean by 'this' and 'that'? I don't know. I have a Beijing household registration, and my family has..."

"Okay, sir, could you please give me your phone? It'll be quick. First, scan this QR code with WeChat, then click install."

"I don't understand, you do it." The old man impatiently handed over his phone.

"Ah, right, right, please unlock your phone first, and I'll help you with the operation." Xiao Tang quickly installed the government affairs app for the old man, entered the old man's ID card information, entered the authentication process, and asked the old man to record a video in front of the phone, nodding, turning his head, blinking, etc., and quickly solved the problem for him.

"Alright, sir, your certification for this year is done. Just open the app again at the same time next year to get certified once more. If you find it troublesome, you can ask a young person in your family to help you. It can be done 24 hours a day, so you don't need to come to the service window. It's too much trouble to travel such a long way." Xiao Tang smiled and handed the phone back to the old man.

"Is that all?" The old man looked at his phone with suspicion.

"Yes, that's fine. The money should be in your bank account by tomorrow at the latest."

"I'll come find you again before tomorrow."

"Ah, okay, sure."

The old man felt better. "You should have said so earlier. You deserve to be complained about... Look, I've been talking here for so long, my mouth is all dry."

"Ah, sir, you've had a long day. How about I offer you a drink?" Xiao Tang casually pulled out an unusual beverage bottle from the cabinet at the bottom. "This one is unopened, please take it."

The old man hesitated before taking the bottle. "What kind of drink is this? Let me tell you, I don't drink drinks from big brands."

"I know, this is a big brand, Tangliang. Look at the trademark, it's right, isn't it? It's just that this flavor is a bit unusual, it's a new product. Please try it, it's a mixed vegetable and fruit juice, sugar-free, healthy, just right for the elderly," Xiao Tang introduced enthusiastically.

Upon hearing that it was sugar-free and healthy, the old man was pleased. "Hmm, you're a good young man. I'll come back to you next time I need something." The old man came to the lobby to handle some business and even got a good deal before leaving, so he finally didn't mention complaining anymore.

The colleagues sitting around Xiao Tang all witnessed this scene, and they all breathed a sigh of relief. They were all quite worried about dealing with such a difficult elderly man, fearing they might inadvertently get a complaint or even be criticized in a meeting.

"Xiao Tang, thank goodness it was you. You even paid for the old man's drink yourself." Xiao Wei from the opposite table took a moment to peek out and express his admiration.

Xiao Tang pressed a call number, smiled and nodded, and casually handed Xiao Wei a drink. "It's nothing, it's all about serving the people. Are you interested in the new drink? It's a new product that just came out."

So he casually sent one to Xiao Wei, and also sent one to all his colleagues in the same space, and sent one to any people who wanted one.

Someone was thirsty, so they unscrewed the cap and took a sip. "Ugh, what does this taste like? Ugh."

Everyone else was stunned by the man's expression. It really tasted that bad. Look at the brand, it's Tangliang. The bottle is also a common one with the same packaging and bottle. They've never seen anything like it before.

Curious, everyone opened the drinks to try them, and many people made vomiting noises.

Xiao Tang was quite puzzled. "No way, it tastes fine to me. It's just pure vegetable juice, like celery, carrots, apples, tomatoes, and stuff like that. It's probably just less sugar, which is healthy. It's sugar-free, though. These kinds of sugar-free vegetable drinks are really popular abroad." As he spoke, he picked up a bottle, opened it, and took a sip. "It's pretty good. Don't you guys like it?"

At first, everyone suspected that he was there to play a prank, but after seeing him take a few sips without changing his expression, they realized that he really wasn't there to play a prank; he probably just had unusual tastes.

I sent out a case of drinks, and it was true that some people really liked them, while others really hated them. Some people who didn't like the drinks really felt like vomiting after just one sip.

At this moment, a member of the public sat down on the stool in front of the window and handed Xiao Tang a stack of documents.

Xiao Tang carefully reviewed the materials. "Your materials are incomplete. Here is a list of materials. You're missing this and this. We can only issue you the certificate after you've provided the missing materials." As he spoke, he picked up two brochures from the table, circled them, and handed them back to the other party along with the materials.

The other party said, "We know, comrade. We've already sent our materials urgently from the south, but it will take several more hours to arrive. It probably won't be delivered before the end of the workday."

However, our delivery deadline is very tight, so could you please make an exception and accept our materials first to start the process? We will definitely be able to send the remaining materials tomorrow.

"In principle, that's not possible." Xiao Tang glanced at the company name on the documents.

"Yes, yes, we know we're putting you in a difficult position, comrade, please do help us." The other person smiled broadly and was very sincere.

Xiao Tang checked the materials again and confirmed that only one non-critical document was missing. After making a phone call to inquire, he accepted the materials. "Since you said you could submit the materials tomorrow, I'll accept them for you. Running a business isn't easy. Here's the processing number. Just provide the number when you submit the materials tomorrow."

The person seeking assistance expressed their gratitude repeatedly and left the counter with the receipt.

As soon as he stepped out of the hall, the man excitedly dialed a number. "Hey buddy, this really works! Thank you so much. Thanks to you for providing this information. I didn't expect it to actually go through the process first. It's saved us a lot of time. We shouldn't miss the delivery deadline."

On the other end of the phone, his buddy said smugly, "I told you, Young Master Tang can definitely get it done for you. All the other windows are useless, only he dares to. Alright, no need for any other thanks. Just remember to send Young Master Tang a banner when you get your marriage certificate in a couple of days. Does he need your little bits and pieces? Don't you know who Young Master Tang is?"

The person in the crowd nodded repeatedly, "Yes, yes, I'll go and order a big banner right away, and we'll send it to Young Master Tang with great fanfare in a couple of days."

During the pre-get off work inventory, Xiao Tang's team leader looked dissatisfied. "Xiao Tang, what's wrong with you? You're taking on business from the Civil Affairs Bureau too. You've done a good job, but how are the other colleagues supposed to handle their work? Won't things get chaotic?"

Xiao Tang didn't seem to care at all. "It's nothing, it's nothing. There aren't many old men like this every day. It's just something I do casually."

"Also, these materials are incomplete. Tell them to come back with the missing parts. What if we accept them early and it affects our efficiency? If we can't finish on time and the higher-ups issue a reprimand, can you take the responsibility?"

"Oh, that? I checked. Their qualification has indeed been approved, but it hasn't been delivered yet. If we send it by plane, it will only take a few hours. It will definitely be delivered tomorrow. Let him wait in line first."

"You can find out about this cross-provincial qualification?" The junior manager was a little skeptical.

"Yes, we can check. We can just make a phone call and ask. This kind of information is public anyway, and besides, we have a business-to-business relationship."

It's a bit difficult to handle cross-province matters, but they have a national information system that can be used to find it.

At the last National Day company-wide party, I met a girl at their service window. She promised that if we needed anything, we could just call her and she could help us look it up.

Seeing that what he said made sense, the junior leader decided to let him off the hook for the time being.

The next day, as soon as the door opened, the company clerk rushed in and handed over the materials. Because the materials were submitted on time and the process was expedited, Xiao Tang helped keep an eye on things. The matter was resolved quickly.

On the day they got their marriage certificate, the other party indeed presented them with a large brocade banner.

Because Xiao Tang frequently received banners of appreciation, he was highly regarded among his friends in the business world, and not long after, he was promoted.

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