In the era of fetal wear, she became the first socialite in Hong Kong
Chapter 331: Missy's Store Tour in Chicago
"Hey, brother, can you lend me your new cologne?" In an apartment in the United States, Jim dressed himself up from hairstyle to face and banged on the bathroom door.
"Take it yourself. Aren't you going to work? Why are you always borrowing perfume lately? Are you dating a girlfriend? No way, are you kidding me? You have to borrow perfume from me every day for a date?"
"What date?" Jim said, his tone rising. "The boss from our hotel's headquarters is coming to inspect the hotel. Our general manager didn't specify the date, but it's probably around this time."
"Hey, brother. I heard that this girl is the heiress, a true eldest daughter. If she takes a fancy to me, I can't even imagine my future life. It's just a bottle of perfume, right? Just wait, when I win her favor, I'll give you a whole cabinet!"
"Jim, I think you should clean your head and stop daydreaming."
"I'm so handsome, why not? I definitely can't be a serious couple, but who knows, maybe that young lady is bored on her first business trip and would like to chat with me to relieve her boredom. It wouldn't be bad to accompany her for a few days."
A sneer came from the bathroom: "I'll lend it to you one last time. Go buy it after get off work today."
Jim pretended not to hear the sneer, and continued to dress himself with his head held high.
There is still a dream, what if it comes true?
Jim didn't know that the young lady he was daydreaming about being favored by had already quietly checked into the hotel where he worked.
When he dressed up and put on a clean white hotel uniform that looked like it was brand new and appeared at the front desk, he was overwhelmed by the demands of this group of guests.
"Jim, we're short of an employee on leave tonight. You'll be filling in for us temporarily. Your responsibilities will be like what you did at the switchboard. Assist your colleagues and deliver missing items to guests."
"Okay, boss." Jim responded nicely on the surface, but he was cursing in his heart. What do you mean by lack of staff? It must be that the boss is jealous of his good looks and is deliberately making things difficult for him.
"Jim, room 702 is short of a toothbrush."
"Yes."
"Jim, room 709 needs a comb."
"Yes."
"Jim..."
Jim was on duty on the seventh and eighth floors. He ran up and down all night, and his carefully styled hair became messed up. He was very depressed.
At this time, the switchboard called him again, "Jim, room 709 needs a new pair of slippers."
709 again???
This is the third call tonight!
After delivering items twice, Jim already knew that a pair of yellow-skinned Asian girls lived in this room, and that room 709 was just a basic small suite with two rooms.
As his annoyance piled up, he unconsciously started bullying the weak and fearing the strong. With a hint of contempt in his heart, he spoke coldly to the customer who opened the door to 709, his eyes gleaming with impatience: "Hello, customer, these are the slippers you requested."
Jim didn't know that the person standing opposite him was the young lady he had always wanted to marry.
Fu Ziyan frowned slightly and glanced at the ID card on the employee's chest.
His language followed the template used during hotel training, but there was no smile on his face, which made people feel his rudeness directly.
Is this the quality of service that employees of a branch headquartered in Chicago, a major city in the Midwestern United States, should have?
She had conducted such tests during her low-key inspections of other branches, but no branch had experienced the situation seen today.
Fu Ziyan did not call the general manager of this branch, but stayed in the branch for one more day, carefully observing his catering, business center, emergency assistance and other service methods. It was not until she checked out that she notified the general manager to come to the conference room to meet her.
"Miss, your coffee." As a personal assistant, Mu Mu naturally accompanied the young lady on business trips.
Fu Ziyan didn't look up as she continued to read the check-in feedback form handed in by her bodyguard assistant. After a moment, she looked up at Zhang Xiafei who had just entered the room and said calmly, "Xiafei, please contact the business center to book a meeting room in an hour. Call the person in charge of this hotel to attend the meeting."
"Okay, Miss." Zhang Xiafei quickly handed the rectification documents that he had rushed out to Fu Ziyan.
Fu Ziyan took it, glanced at it, and handed it back. "In addition to this, one more thing: the room attendants will deliver items according to the gender of the guests to ensure the safety and stay experience of single women."
"Yes."
Miss Fu and her assistant secretary were busy in the guest room, while on the other side, the store general manager was suddenly in a panic when he received a call from Miss Fu's secretary.
Why did Secretary Zhang call suddenly?
Could it be that the young lady has already arrived in Chicago?
All his speculations were shattered by Zhang Xiafei's next words. "The young lady asked us to meet in the hotel's business center conference room in an hour. Please prepare the necessary documents."
An hour later???
Doesn’t that mean that the young lady has already checked into the hotel?
Damn, when did this happen?
Do hotel front desk managers just have a job?
It was said that the young lady would be inspecting stores all over the place this month, and she might even come to their hotel. He even showed the young lady's photo to the front desk manager, so how come he didn't notice it?
The general manager of the Chicago branch quickly calmed down and asked tentatively, "Secretary Zhang, is Miss satisfied with our hotel's service?"
Zhang Xiafei smiled and answered flawlessly, "Miss, I'm inspecting the hotel from a guest's perspective. What do you think of the service quality of the hotel you're in charge of?"
He thought it was a good idea, but the problem was that the eldest lady was a new official, and who knew if he would get one of the three fires?
He wanted to try a few more times, but Zhang Xiafei ended the call with a single sentence, "The young lady called me, so I won't continue chatting with you. Please prepare the relevant information as soon as possible."
It turned out that the general manager had thought too much. They say a new official has three things to do when he takes office, and he would never waste these three things on a small branch.
The most he would receive was that the young lady, accompanied by her assistants, secretaries and bodyguards, would hand him a review of the stay and a rectification report as soon as they entered the meeting room. He would be given one month to complete the rectification, and a corresponding team would then come to evaluate it.
The general manager of the branch felt dizzy when he saw the rectification report. Oh my God, could the young lady have caught so many problems?
Miss Fu smiled faintly. "I believe the manager has been working in this store for many years and should be able to rectify the problem. I hope to hear good news from the assessment team in a month. To assist the manager in completing the rectification, I will leave a secretary to assist you."
Generally speaking, Fu Ziyan always gave her subordinates some respect by not directly pointing fingers. No one is perfect, so she always paid attention to the degree of using people. However, the threat in Fu Ziyan's words was not difficult to understand.
If he completes the rectification within a month and obtains approval from the unannounced evaluation team, the matter will be over. Otherwise, his job as general manager of the Chicago branch will be over.
Although the eldest lady didn't say it directly, he knew from this document that she was very dissatisfied with his management of the hotel. The branch general manager was worried, but when he heard that the eldest lady was willing to give him a month to make corrections instead of directly dismissing him as a warning to others, he naturally rushed to accept this opportunity.
"Of course, don't worry, Miss. I will renovate the hotel to your satisfaction within this month and will never let you down." He will also not give the secretary left behind by the Miss a chance to replace him.
Fu Ziyan nodded with a smile: "Now, let's talk about the operating conditions of this hotel and its competition..."
With so many branches under the headquarters, no matter how much information Fu Ziyan reads, it is impossible for a manager who has been running this hotel for many years to know much about the situation of local hotel industry peers.
This is also why Fu Ziyan didn't replace the hotel's general manager right away. While there are indeed some shortcomings in service management, as long as they are rectified and regularly monitored by undercover inspection teams, the problem will be minor for the time being. More importantly, when competing with peers in this city, changing leadership at the last minute is unacceptable.
If the manager still lacks in management after one month, the secretary will stay here for a month to collect and understand the local business conditions and then adjust the position of general manager.
"Miss, please look at this document. This is what I have done based on the target customer group..."
"In summary..."
In order to regain his favor in the eldest lady's heart, the branch general manager made the report detailed and tried hard to highlight his abilities.
Fu Ziyan's expression remained unchanged. She naturally discovered the general manager's intention, but this was something she had expected.
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