In the era of fetal wear, she became the first socialite in Hong Kong

It is actually not an easy task to parachute into management.

Fu Ziyan had never been involved in the management and operation of Yuanxi Hotel before. When she chose to take over the reconstruction and opening of Manor Hotel some time ago, she only focused on the Manor Hotel, and her competition was with the Manor Hotel's competitors in the same area.

Now head of Yuanxi Hotel's Western European operations, she faces competition not only from other hotel chains but also from high-quality local hotels. Furthermore, Yuanxi Hotel's diverse portfolio across Western Europe encompasses a variety of hotel types, including business hotels, resort hotels, and airport partnerships, each with its own distinct management focus and approach.

The hotel was previously operating well, and Fu Ziyan was definitely not overwhelmed when she first took over, but it is true that she has no time to go out and play this month.

Even though her father stayed in England with her for two days to review the documents, that was only a written understanding. As a new official, she had to at least inspect every store, examining customer flow, management, service levels, and so on from the perspectives of both managers and customers.

Being in the UK, Fu Ziyan naturally started her inspection from the UK.

After inspecting a hotel, she was surprised to find that the hotel's electronic reservation system had already been introduced and covered the Western European market.

Although limited by the current level of technology, the reservation system can only be used to handle basic business such as room reservations and guest registration, it has greatly improved the service quality and efficiency of hotel operations.

Fu Ziyan was looking through documents at her desk when Yvonne knocked on the door and came in with a document. "Miss, this is the financial report of the London Airport branch since its opening."

Without even looking up, she instructed her assistant, "Put it on the table. You can put away the pile of documents on the left. Also, make an appointment for me to meet with the head of British Airways. I can do it any time I'm free."

The Yuanxi Hotel's electronic reservation system was connected to the airline's ticketing system via an interface protocol, allowing passengers to reserve a hotel room simultaneously with their flight. Since Fu Ziyan had taken over the job, she naturally had to maintain close ties with the airline's representatives.

"Okay lady."

Yvonne was very efficient. The task that was assigned just before lunch was completed by the time Fu Ziyan returned home after her first class in the afternoon, and she made an appointment directly for that evening.

Fu Ziyan took the information about the airline manager that Yvonne handed over. She wanted to know the information in advance to avoid the risk of inappropriate questions during the conversation. She asked her, "Have you booked the restaurant?"

Yvonne nodded. "According to Mr. Rosent's dining habits, I've booked a table at Wagner's. The food has been prepared to suit both you and Mr. Rosent's dietary preferences."

Wagner Restaurant is a business-oriented restaurant with private rooms.

This year, the UK's two largest airlines, BOAC and BEA, merged to form British Airways, a nationalized airline. As the head of a state-owned enterprise, Rossant certainly attracted attention. Fu Ziyan understood Rossant's actions were merely routine and had no intention of attracting excessive media attention. After all, Yuanxi Hotel had numerous competitors in the UK.

Also in the city center, a black Rolls-Royce led the way and arrived in a few minutes.

Standing at the main entrance was a typical British doorman, dressed in a black double-breasted overcoat that went below the knees. He politely opened the door and ushered us in. "Hello, ma'am. This way, please."

The door of the box opened, and a blond-haired, blue-eyed gentleman was already sitting inside.

He stood up and smiled: "Miss Fu, I have heard of your great name for a long time."

Fu Ziyan nodded and arched her brows: "Sorry to have kept you waiting."

Rosent was also just promoted to this position, but he is only in his thirties or forties. In addition to his ability, he has been able to reach this point by relying on his tact.

Fu Ziyan knew from the moment they started chatting that this guy was a "slippery loach" gentleman. Every word he said was just right. He seemed easy to talk to, but when it came to the interests, he was unyielding.

Fu Ziyan mentioned the airport pick-up service and priority check-in for delayed passengers, and Rosent then discussed oil fuels: "If Mr. Fu's oil company could reach a long-term partnership with us..."

Rosenter's words were tactful and flexible, and he would occasionally turn around minor conflicts to keep the atmosphere at the table on the edge of a pleasant mood.

After the two sides reached an agreement, Rosent smiled and raised his glass: "Then I wish us a happy cooperation. Thank you, Miss Fu, for inviting us to dinner tonight."

Fu Ziyan smiled politely and clinked glasses: "Mr. Rossent, you are so polite. It is my honor that you can come to the appointment. I wish us a happy cooperation!"

During the meal, both sides talked and laughed happily, and both the host and the guests had a great time.

After Fu Ziyan washed her hands in the bathroom and was about to leave the restaurant, she heard a girl sobbing quietly behind the door.

With a suppressed crying voice, she kept muttering: "Mom and Dad, I miss you so much."

It is standard Chinese.

Fu Ziyan felt it was fate to meet a girl who could speak Chinese like this in a foreign country. Furthermore, turning a blind eye to a sad and sobbing girl in the bathroom was not in line with her upbringing.

Fu Ziyan stopped, turned around, raised her hand and handed a tissue to the girl, her eyes were warm and her voice was gentle: "Don't cry. If you need any help, you can tell me."

"You," Zhang Xiafei looked up in surprise, "are you Chinese too?"

Fu Ziyan nodded with a smile, encouragement in her eyes: "Yes, so do you need my help?"

Zhang Xiafei shook her head with tears in her eyes, tears about to fall: "No, thank you, I just miss home a little." No matter how sad she was, she would not confide in a stranger.

Fu Ziyan nodded and smiled, then took out a twenty-pound note from her handbag and handed it to her along with a small packet of tissues. "Wipe your tears and buy a small cake. Desserts bring good luck."

Zhang Xiafei was lost in the gentle look of the kind-hearted person. By the time she came to her senses, she had already caught the tissue and the pound, and watched the hem of the kind-hearted lady's clothes pass around the corner and disappear.

She looked down at what was in her hand, and suddenly she felt full of strength in her heart.

No matter how hard or difficult it is, she is not alone. She is Chinese and has many compatriots in the UK.

*

Fu Ziyan was just doing a good deed out of curiosity, but she didn't expect to see the girl's photo on the assistant job application list two days later.

Yvonne noticed the young lady's gaze and explained, "Zhang Xiafei graduated from the Birmingham School of Hotel Management with excellent academic performance. During her studies, she interned twice at the Yuanxi Hotel Birmingham. I thought the young lady might want a Chinese assistant, so I kept her on the list."

Fu Ziyan nodded. After all, they had met once before. "If you pass the assessment, you can stay."

She has a lot of things to deal with now, and Yvonne alone is not enough to handle it all, so she recruited more assistants from outstanding graduates and high-quality employees with work experience at Yuanxi Hotel.

After passing over the matter, Fu Ziyan returned to the topic of work arrangements: "Please arrange it. Starting tomorrow afternoon, we will fly to the hotels in the remaining cities in the UK for inspection."

"Yes, miss." Yvonne responded respectfully and then said, "Mr. Westminster called this morning to invite you to a party this weekend."

Mr. Westminster, that's Wilda.

Fu Ziyan's expression remained unchanged: "Don't worry, the schedule will remain the same. I'll call him and explain everything."

Although it was indeed fun to play exciting sports games with Wilda, Fu Ziyan was now Fu Niuhuru Ziyan. She was busy sorting out the work at Yuanxi Hotel and had no time to play with him for the time being.

"Okay, miss." Yvonne felt relieved. Before leaving, the gentleman had instructed them to keep an eye on the ladies, especially to pay attention to the ladies meeting and playing with Mr. Westminster.

She had deliberately waited until the young lady had made her weekend plans before informing her that Mr. Westminster had invited her.

Fu Ziyan didn't know Yvonne's little thoughts, and even if she did, she wouldn't care. Now work was the top priority in her daily activities, so she could only put Wilda's invitation aside.

Wilda finally got a call from Selene, but was heartbroken when she refused to reply. She dragged her cousins ​​to the bar to drink and drown their sorrows.

As the saying goes, "three cobblers make one Zhuge Liang", which is also true in Britain. Everyone quickly came up with a good idea for Wilda - if the mountain doesn't come to me, I will come to the mountain.

The first city Fu Ziyan visited on Saturday was Birmingham. As an automobile industrial city, Yuanxi Hotel was established as a business hotel in Birmingham.

The helicopter landed directly on the roof of the Birmingham branch, and the sound of the huge propeller spinning attracted passers-by to look up.

"Wow, it's a helicopter!"

"Is Yuanxi Hotel so impressive that it even has a helicopter?"

Not only did passersby stop to marvel, but even the hotel executives quickly took the elevator to the top floor. Leading the group was General Manager Winslow, whom I had met at the manor that day. He wore an earnest smile and said, "Ms. Fu, thank you for coming. We've prepared a penthouse suite for you. We hope you enjoy your stay."

Fu Ziyan nodded slightly. Although her tone was gentle, it still carried the pressure of someone in a higher position. "I'm so surprised. Thank you, Mr. Winslow, for preparing the welcome ceremony for me."

"But you guys should just go about your business as usual and don't worry about me." She smiled at Winslow. "If Mr. Winslow has some free time, why don't you give me the work reports, the employee and customer feedback records, and this month's daily reports?"

No matter how gentle the tone is, it cannot hide the rejection in his attitude.

Winslow wasn't surprised. He was well prepared and responded to Miss Fu's request with a very polite attitude: "Of course, I'll pack it up and send it to your room."

Fu Ziyan nodded: "Thank you."

He turned his gaze to the middle-level managers behind Winslow. He didn't say anything, but just glanced around quietly, which was enough to make these middle-level managers feel a sudden increase in pressure.

Although she was a young lady who was still in school, and her delicate features still showed a hint of childishness, she gave them a sense of pressure that made them dare not look at her.

Fu Ziyan smiled and nodded, then turned and walked out of the rooftop in her high heels. Her footsteps were rhythmic and she was surrounded by a group of bodyguards and assistants.

As the crisp footsteps faded away, the tension in the hearts of the middle managers slowly eased. Because the general manager was still there, they didn't dare to say anything and could only look at each other with understanding eyes.

After Fu Ziyan left, Winslow turned around and warned the middle-level managers again with a serious look, "Miss Fu is now the General Manager of the Western Europe region. You should all understand the significance of this. Every department must be vigilant for the next two days and avoid any mishaps. Pay special attention to Miss Fu's request for the top-floor suite."

"Yes."

Although Winslow did not mention it explicitly, as employees of Yuanxi Hotel, they all learned during their induction training that the chairman's surname was Fu. The young lady just now also had the surname Fu, and at such a young age, she was the head of an entire area in Western Europe.

Anyone who has many years of work experience and can reach the middle level is not a fool. Who can't guess that Miss Fu is most likely the future boss?

In the workplace, advancement depends on ability, but sometimes it's also about luck—like the luck of being offered a promotion, or the luck of having a boss recognize your abilities. Without a doubt, Ms. Fu's presence is like a ladder to success, a glimmer in the eyes of those striving for advancement.

Fu Ziyan, the "Glowing Ladder", was not as relaxed as these employees thought. She just walked around the top-floor suite to get to know the style of the hotel's guest rooms, and then took the elevator to the front desk on the first floor.

The hotel industry is a service industry, and the key to the service industry lies in service.

Before arriving, Fu Ziyan had already researched the hotel. It was located near the airport and not far from the tram station, offering convenient transportation. Since Birmingham is an industrial city with a thriving manufacturing industry, the hotel was quite large, with 150 rooms. The front desk operated in three shifts, morning, noon, and evening, with three staff members on each shift to handle check-in procedures.

"Hello, sir. Please show me your ID. According to our past customer records, you don't like rooms near the elevator. Can I arrange a room closer to the corridor?"

"Please send a steak to my room at dinner time."

"Okay, sir. Thank you for choosing Yuanxi Hotel. If you need anything, please call the guest room. I wish you a pleasant stay."

Fu Ziyan sat with a bodyguard on a sofa in a corner of the front lobby's guest lounge, quietly listening in on the receptionist's work. She had a very good impression of the receptionist. Just as she was about to take the bodyguard to other areas, such as the business center, she heard a familiar voice.

"Hello, may I ask if Miss Fu has checked into your hotel?"

"I'm sorry, sir, we keep our guests' privacy confidential..."

The voice sounded similar. Fu Ziyan looked up and saw a familiar figure.

Golden curly hair as bright as the sun, a broad and tall waist and back, and an aristocratic temperament full of low-key elegance.

Wilda?

Fu Ziyan's eyes flashed with surprise.

She stood up and walked towards the front desk. The crisp sound of her high heels was particularly eye-catching in the empty environment. The other two front desk staff shifted their gazes for a moment, but Wilda didn't even turn her head.

He frowned and said in a firm tone: "Please ask your manager to come. Your Miss Fu and I are friends..."

Fu Ziyan was helpless, as this was his usual style.

She slowly walked to the front desk and chuckled, "Wilda, aren't you here to see me?"