Rebirth 2004: I can make money by writing.

On the way, many students saw Hao Qiang and were very curious: Why was Hao Qiang walking with the security guard? Did he do something wrong?

A few minutes later, Hao Qiang came to the security room.

A security guard asked him to take out his identification card for registration one by one.

Hao Qiang rarely carries his ID card with him, but fortunately he has his student ID card in his bag.

A security guard took the student ID card and carefully compared the photo with the real person, and found that the real person was even more handsome than the photo.

To further confirm his identity, the security guard took out the school phone book and called Qin Jian, the counselor of Hao Qiang's department.

Qin Jian on the other end of the phone was slightly shocked when he received the call from the security room. After communicating with the security guard for a while, he asked the security guard to hand the phone to Hao Qiang.

"Hao Qiang, why did the security guard invite you to have tea?"

Hao Qiang laughed and said, "Someone added a chain lock to my bicycle for no reason. I used bolt cutters to cut it off, and two security guards happened to see it.

Maybe the security guy thought my lock cutting technique looked good, so we chatted for a bit and nothing happened.”

"Okay, you are so naughty. I thought it was something serious and made me worry." Qin Jian laughed on the other end of the phone.

Hao Qiang handed the landline phone back to the security guard who was on the phone. The latter chatted briefly with Qin Jian and then hung up.

Just now, the security guard in the office couldn't help laughing when he heard what Hao Qiang said, and thought that the student's answer was quite humorous.

After hanging up the phone, Hao Qiang took out cigarettes from his backpack and generously handed them to every security guard present.

The two sides then started chatting easily and the atmosphere was very harmonious.

After chatting for a while, Hao Qiang left the security room.

More than ten minutes later, Hao Qiang came to the hardware store again and decisively bought the wire cutters in his hand and took them back to his rented house, hoping that they might come in handy in the future.

It has been nearly two months since the start of school, and Hao Qiang has gradually adapted to the colorful university life.

Having money really makes life comfortable.

Apart from being a little busy in class, the rest of the time can be said to be carefree.

Every time Hao Qiang makes hot pot base, he prepares a week's supply at one time. According to the current business situation, he needs to prepare about 500 servings.

Each package weighs about 100 grams. The amount of ingredients used in different pot bases varies, some more and some less.

Five hundred bags equal 50 kilograms.

When business is good, the workload is naturally heavy.

Hao Qiang planned to teach his parents after the holiday and let them take charge of this aspect.

They can then make it at home and mail the finished product to him.

Of course, if my parents are willing to live in Yuecheng, that would be even better. There is no need for them to stay at home and farm.

Hao Qiang guessed that given his mother's personality, she would not be able to give up the sugarcane and rice at home for the time being.

I can only wait until next year when there is no planting before I will be willing to stay in Yuecheng for a long time.

At six o'clock in the evening, Hao Qiang came to the store for inspection as usual.

The store manager told him with a worried look on his face that a small dispute had just occurred.

When the clerk Wang Lin was cleaning up the dishes, she accidentally knocked over the dipping sauce bowl, causing a young female customer's new pants to be soiled, which led to an argument between the two parties.

Hao Qiang frowned: "Did the employee apologize?"

"An apology was made, but the customer felt her new pants were stained and asked the clerk for compensation. She said the pants cost more than 100 yuan."

"Their request is reasonable, and an apology alone won't make up for their losses." Hao Qiang thought for a moment, then said solemnly, "Sister Yang, we don't care whether this customer's request is unreasonable or not.

Think about it, if it were you, and your pants were stained with oil, it might not be possible to wash them off, and you would lose a pair of pants, and also waste other people's time and mood.

I have emphasized to you many times before that service quality is our lifeline and cannot be just talked about.

Of course, the clerk did not do it on purpose, and it is indeed unreasonable to ask an employee to pay one or two hundred yuan in compensation.

Let’s put it this way, the store will be responsible for the compensation.

However, in order to make Wang Lin learn a profound lesson and be more cautious in the future, we decided to deduct one tenth of her salary as punishment, and she is not allowed to argue with customers.

For some things, as long as the customer's request is not excessive, we will try our best to meet it. There is nothing we can do about it. When we open a business, we will always encounter such things. It is better to have less trouble than more.

Of course, if the customer is behaving in a disorderly manner and has committed a crime, we must call the police.

You need to explain this to the clerk clearly so she doesn't complain about the company's policies or management. You should also praise her for her proactive apology, but criticize her for starting the argument.

"Okay, I'll take care of it right away." Yang Qiuhong was surprised at how much importance her boss attached to this matter. She must pay attention to it in the future.

"Is the customer still in the store?" Hao Qiang continued to ask.

"Yes, she is still eating hot pot." Yang Qiuhong replied.

"Well, in addition to compensation, give them a 8% discount." Hao Qiang nodded and said, "Reputation is crucial for a restaurant company. If this incident can be handled properly, it may even turn into positive publicity. You go ahead and handle it. There's nothing else to do."

"Ok."

Yang Qiuhong was deeply inspired and admired her boss's vision and wisdom.

She took out 150 yuan from the drawer and talked to the clerk Wang Lin.

Shop clerk Wang Lin was also a little surprised by the boss's decision. He made the store pay so much compensation, but he was only slightly punished. He felt a little guilty.

After a while, Yang Qiuhong took Wang Lin to the female customer and said to her sincerely: "

Madam, I am the store manager Yang Qiuhong. Our staff accidentally soiled your pants, and we are deeply sorry for this.

According to our company's regulations, we must compensate the customer for their losses. The one hundred and fifty yuan is the compensation amount determined based on the price you described and our value judgment.

In addition, you can enjoy a 8% discount on your meal this time.

Enjoy your meal.”

After Yang Qiuhong finished speaking, Wang Lin also respectfully bowed to the female customer and apologized: "Madam, I once again express my sincere apologies to you and ask for your understanding."

The other customers were surprised by the store manager and Wang Lin's sincere apology and the amount of compensation on the table.

Seeing this, the female customer felt very embarrassed and waved her hands and said, "Forget it, it's really no big deal, I won't make a fuss about it.

You don’t have to pay this money, and it’s not good to deduct money from employees.”

Yang Qiuhong smiled and explained, "Please accept the money, otherwise we will be punished by the company.

The company is responsible for this cost, not the individual employees."

After listening to Yang Qiuhong's explanation, the female customer thought for a moment and finally nodded. She took the 150 yuan very embarrassedly and expressed her gratitude.

She said with emotion: "Your service attitude is really good, and the taste is great. I will recommend your store to my friends."

"Thank you!" Yang Qiuhong smiled and nodded.

This also made her and Wang Lin feel relieved. Fortunately, this customer was reasonable, and they felt thankful.

When the customers in the store saw this scene, they admired the service attitude and quality of this hot pot restaurant very much.

If it were another store, the boss would not offer compensation and would at most apologize.

An apology only means that you have wasted other people's time and mood, while compensation means making up for the customer's losses. They are two different things.

Afterwards, Yang Qiuhong returned to Hao Qiang and reported the results to him in detail.

Hao Qiang was standing at the cashier counter just now, watching how they handled it. He nodded with satisfaction after listening.

He plans to observe for a few more days. If the business stabilizes, Hao Qiang plans to give employees some incentives instead of just a fixed salary.

The previously formulated salary system still has many problems.