Hidden truth, intricate love

Su Wanqing and Gu Beichen have demonstrated unwavering resolve and a strong sense of responsibility in promoting the protection of consumer rights in the home furnishing sector. They actively collaborate with quality supervision authorities, conducting rigorous spot checks on home furnishing products to ensure consumers receive products that meet quality standards. Through lectures and guides, they provide consumers with practical consumer safety knowledge and rights protection methods, raising their awareness of self-protection.

Faced with obstruction from unscrupulous businesses, they did not back down. Instead, they used the media to expose the behavior of unscrupulous businesses, attracting widespread attention from the society. At the same time, they joined forces with more departments to increase the crackdown efforts, effectively safeguarding the legitimate rights and interests of consumers.

With the rise of smart homes, they are keenly aware of the emergence of new issues and are actively collaborating with technology companies to jointly develop safety standards and usage specifications for smart homes. They call on companies to strengthen the security management of smart home products, protect consumer privacy and rights, and create a safe and comfortable home environment for consumers.

The actions of Su Wanqing and Gu Beichen have not only brought tangible benefits to home furnishing consumers, but have also made positive contributions to the healthy development of the entire home furnishing consumer market. Their sense of responsibility and dedication are worthy of our learning and praise.

Su Wanqing and Gu Beichen are steadfastly advancing their work to protect the rights of home furnishing consumers. Their efforts have gradually attracted widespread attention and praise from society. However, they are also well aware that the road ahead is still long and that many challenges await them.

One day, Su Wanqing and Gu Beichen were in the office discussing their next course of action. Suddenly, the phone rang. Su Wanqing answered, her expression growing increasingly serious. After hanging up, she said to Gu Beichen, "Beichen, we just received a complaint from a consumer. They say a smart home device they purchased has a serious malfunction. Not only does it not work properly, it also poses a safety hazard."

Gu Beichen frowned and said, "This is not a small problem. We have to quickly understand the situation and see if it is an isolated phenomenon or a widespread problem." The two immediately got up and went to the consumer's home.

Upon arriving at the consumer's home, they discovered the faulty smart home device. Error codes flashed on the device's screen, and some functions were completely disabled. The consumer frantically exclaimed, "I spent a lot of money on this device, thinking it would make my life more convenient, but it's actually caused me so much trouble."

Su Wanqing comforted him, "Don't worry, we'll definitely help you solve the problem." She and Gu Beichen carefully inspected the various components of the device and discovered that the problem might lie with the device's software. They decided to contact the manufacturer and ask for a solution.

However, the manufacturer's attitude disappointed them. The manufacturer stated that the problem was caused by improper use by the consumer and that they did not bear any responsibility. Su Wanqing said angrily, "This is clearly a product quality issue. How can you say it was caused by improper use by the consumer?" Gu Beichen said calmly, "We can't let the manufacturer just brush it off like this. We need to collect more evidence to prove that this problem is the manufacturer's fault."

They began interviewing other consumers who had purchased the same smart home device and discovered that many were experiencing similar issues. Some reported frequent device crashes, others complained about unstable control functions, and still others expressed concerns about data security. Su Wanqing and Gu Beichen documented these issues and collected relevant evidence.

With evidence in hand, they contacted the manufacturer again. This time, the manufacturer's attitude shifted somewhat, but they were still unwilling to assume full responsibility. They offered to provide repair services to the consumer, but at a fee. Su Wanqing firmly objected, saying, "This is a quality issue at the manufacturer; the repair costs should be borne by the manufacturer." After a heated debate, the manufacturer finally agreed to repair the device free of charge and upgrade the problematic software system.

This incident made Su Wanqing and Gu Beichen realize that there is still a long way to go in protecting consumer rights in the smart home sector. They decided to further strengthen their cooperation with technology companies to jointly promote the standardized development of the smart home industry.

They invited representatives from well-known technology companies to hold a symposium to discuss the safety standards and usage specifications for smart homes. During the symposium, Su Wanqing pointed out: "The development of smart homes has brought many conveniences to people's lives, but it has also brought new risks. We must work together to formulate strict safety standards and usage specifications to protect the rights and interests of consumers."

Gu Beichen also said: "Only by establishing comprehensive industry standards can the smart home industry develop healthily. We hope that technology companies can strengthen self-discipline and improve product quality and safety."

Representatives from technology companies expressed their willingness to actively cooperate and jointly promote the standardized development of the smart home industry. After in-depth discussions, they formulated a series of safety standards and usage specifications, covering device compatibility, data security, and privacy protection.

To help more consumers understand these safety standards and usage guidelines, Su Wanqing and Gu Beichen organized a series of publicity activities. They visited communities, shopping malls, and schools, holding lectures and distributing promotional materials to educate consumers about smart home safety and usage tips. They also published a special column in the media, highlighting the latest developments in smart homes and related topics related to consumer rights protection.

Thanks to their efforts, more and more consumers have begun to pay attention to the security issues of smart homes and have learned to correctly choose and use smart home products. The smart home industry has also gradually become standardized, and product quality and safety have been significantly improved.

However, Su Wanqing and Gu Beichen weren't satisfied with the status quo. They knew the challenges facing the home furnishing market weren't limited to smart homes; many traditional home furnishing products also faced quality issues and consumer traps. They decided to strengthen oversight of the home furnishing market, aiming to create a safer and more comfortable home environment for consumers.

They are strengthening their collaboration with quality supervision departments to conduct stricter spot checks on furniture, home building materials, and renovation companies. They have also established a consumer complaint reporting platform to encourage consumers to actively report illegal activities by unscrupulous businesses. Consumer complaints and reports are promptly investigated and handled, with feedback provided to consumers.

During a random inspection, they discovered serious quality problems at a furniture factory. The furniture produced by this factory contained excessive formaldehyde levels, posing a serious threat to human health. Su Wanqing and Gu Beichen immediately demanded that the factory halt production and recall any products already sold. The factory initially attempted to deny the allegations, but faced with their firm stance and irrefutable evidence, they were forced to admit their mistakes and implement the required rectifications.

This incident has attracted widespread public attention and made more consumers realize the importance of home safety. Su Wanqing and Gu Beichen took the opportunity to increase publicity efforts, reminding consumers to choose legitimate channels when purchasing home products, check product quality inspection reports, and not buy inferior products for cheap prices.

In addition to strengthening oversight, Su Wanqing and Gu Beichen are actively promoting integrity within the home furnishing industry. They partnered with the home furnishing industry association to launch a "Honest Home Furnishing Enterprise" selection campaign. This process has established a group of honest home furnishing companies as role models, guiding other companies to strengthen self-discipline and improve service quality and integrity.

Thanks to their efforts, the order of the home consumption market has gradually improved and consumers' rights and interests have been better protected. However, they also clearly know that protecting consumer rights and interests is a long and arduous task and they cannot relax in the slightest.

In the days ahead, Su Wanqing and Gu Beichen will continue to lead the volunteer organization and forge ahead on the path of protecting the rights and interests of home furnishing consumers. They believe that as long as they persevere, they will be able to create a safer and more comfortable home environment for consumers, allowing every consumer to enjoy a high-quality home life.