Hidden truth, intricate love

As the cause of consumer rights protection continues to advance, Su Wanqing and Gu Beichen realize that they cannot be satisfied with simply solving specific cases, but also need to promote the improvement of the system and the change of social concepts from a more macro level.

They began actively communicating and collaborating with government departments, proposing a series of policy recommendations on strengthening consumer rights protection. The government attached great importance to their suggestions and organized several special seminars, inviting them and experts in related fields to jointly explore feasible solutions.

At the seminar, Su Wanqing, with her discerning insight and deep understanding of consumer needs, proposed establishing more convenient complaint channels and swifter resolution mechanisms. She pointed out that many consumers, faced with infringements, often give up on complaints due to a lack of avenues or lengthy processing times, which emboldens unscrupulous businesses. Gu Beichen, drawing on his expertise and rigorous logical thinking, emphasized the need to strengthen the enforcement of laws and regulations and strengthen penalties for violating businesses. He believed that only by making the costs of violations far higher than the benefits can a true deterrent effect be achieved.

Their suggestions were widely recognized by government departments and experts, and a series of new policies and measures began to be gradually introduced. A new complaint platform was launched, allowing consumers to conveniently submit complaints through various channels, such as mobile apps and websites, and to check the processing status in real time. At the same time, the government stepped up its crackdown on illegal businesses, increasing fines and blacklisting businesses that committed serious violations, restricting their market access.

The implementation of these policies has greatly increased consumers' confidence in defending their rights and placed unprecedented pressure on unscrupulous businesses. Su Wanqing and Gu Beichen's volunteer organization has also played a vital role in this process, actively promoting the new policies and helping consumers familiarize themselves with complaint channels and procedures. They also monitor businesses to ensure they comply with laws and regulations.

However, they also clearly understand that protecting consumer rights is a never-ending endeavor. With the continuous development of technology and the ever-changing market, new problems and challenges will continue to emerge. They must remain vigilant, constantly learning and innovating to better meet future challenges.

At this time, they faced a challenge regarding consumer protection for emerging technology products. With the rapid development of emerging technologies like artificial intelligence and virtual reality, more and more consumers are purchasing these high-tech products. However, due to the technical complexity and novelty of these products, consumers often encounter various problems during use, such as inconsistent product quality, inadequate after-sales service, and privacy leaks.

Su Wanqing and Gu Beichen decided to lead a volunteer organization to conduct in-depth research on the characteristics and problems of these emerging technology products, providing consumers with more professional rights protection guidance. They invited experts and scholars in the field of science and technology to jointly explore how to formulate consumer rights protection policies suitable for emerging technology products.

After in-depth research and discussion, they proposed a series of recommendations for protecting consumer rights related to emerging technology products. They suggested that government departments strengthen quality oversight of emerging technology products and establish a strict product certification system to ensure product safety and reliability. They also called on companies to strengthen their after-sales service systems and improve their technical support and service levels for consumers. Furthermore, they emphasized consumer responsibility, reminding consumers to carefully read product manuals, understand their functions and how to use them, and protect their privacy when purchasing emerging technology products.

Their suggestions have been actively responded to by both government departments and businesses. Government departments have begun strengthening quality oversight of emerging technology products, while businesses have also stepped up their after-sales service systems, improving product quality and service levels. Under their guidance, consumers are also becoming more rational in purchasing and using emerging technology products, effectively protecting their rights and interests.

Throughout this process, Su Wanqing and Gu Beichen came to realize that consumer protection must constantly evolve and adapt to social development and change. They decided to continue leading the volunteer organization, exploring and innovating on this new journey, and making greater contributions to consumer protection.

Su Wanqing and Gu Beichen are encouraged by their achievements in protecting the rights of consumers using emerging technology products. However, they also know that this is just a new starting point and that more challenges lie ahead.

As consumer awareness of rights protection continues to grow, more and more people are beginning to pay attention to some long-neglected areas, such as financial consumption and medical consumption. These areas involve people's vital interests, but due to their professionalism and complexity, consumers are often in a vulnerable position.

Su Wanqing and Gu Beichen decided to expand the volunteer organization's focus to these areas. They first conducted in-depth research on the consumer financial sector. They discovered that some financial institutions, when selling wealth management products, were exaggerating returns and concealing risks, leading to significant losses for consumers. Furthermore, some illegal financial institutions were taking advantage of the situation, creating even greater risks for consumers.

To address these issues, Su Wanqing and Gu Beichen contacted financial regulators and jointly launched a campaign to protect the rights of financial consumers. Through lectures and the distribution of promotional materials, they promoted financial literacy among consumers, enhancing their risk awareness and discernment. They also oversaw financial institutions, requiring them to regulate their sales practices and truthfully disclose product information.

They encountered similar problems in the healthcare consumer sector. Some medical institutions engaged in excessive medical care and excessive charges, placing a heavy financial burden on patients. Su Wanqing and Gu Beichen collaborated with health regulators to inspect and rectify medical institutions. They also established a healthcare consumer complaint platform to facilitate patients' timely reporting of issues.

Through their efforts in the financial and medical consumer sectors, Su Wanqing and Gu Beichen's volunteer organization has won the trust and support of more people. Their influence is growing, and they have become a major force in promoting consumer rights protection.

However, they also face new challenges. As volunteer organizations continue to grow, management becomes increasingly difficult. Ensuring the enthusiasm and professionalism of volunteers and improving organizational efficiency and execution have become challenges they must address.

To address these issues, Su Wanqing and Gu Beichen decided to introduce modern management concepts and methods. They invited professional management consultants to conduct a comprehensive assessment and diagnosis of the volunteer organization. Based on the consultants' advice, they developed a scientific and rational management system that clarified the responsibilities and rights of volunteers and established an effective incentive mechanism and training system.

Thanks to their efforts, the management level of the volunteer organization has been significantly improved, the enthusiasm and professionalism of the volunteers have been fully utilized, and the efficiency and execution of the organization have been greatly enhanced.

In the days ahead, Su Wanqing and Gu Beichen will continue to lead the volunteer organization and move forward on the path of consumer rights protection. They believe that as long as they persevere, they will be able to create a fairer, more just, and safer consumption environment for consumers.