With the free meal system, I can earn hundreds of thousands of dollars in minutes

"One last question. As a B&B owner, what would you do if a customer asked to change rooms for no reason five hours after checking in?"

After answering the first two questions, Zheng Jingsi felt that Fang Xinyue's answers were quite satisfactory.

But the last sentence was really inspiring!

There’s a saying that when you reach middle age, everything ends.

However, Fang Xinyue chose to start over and try again at this age when everything seems to be over. This really shows that she is not afraid of difficulties and has drive, and she also knows what she wants in the future!

However, leaving the workplace and her professional field for 8 years is her biggest disadvantage.

Today's society is changing rapidly, and so is the hotel and homestay industry.

Therefore, Zheng Jingsi planned to ask one last question related to work ability.

Fang Xinyue thought about the question carefully, then answered based on her past experience and current perspective, "I would communicate with the customer immediately. Since they've already stayed for five hours, it means they were satisfied with their room when they first checked in."

"So why would a guest ask to change rooms after staying for five hours?"

"The reason for changing rooms must be understood clearly."

"If it's due to the B&B's own problems, such as problems with the TV, air conditioner, water heater, flush toilet, or other facilities in the room, the B&B should replace them as soon as possible if there are vacant rooms."

"If the guest feels the noise is because the room is close to the corridor or elevator, and if the situation is true, they can also be replaced if there is a vacant room."

"If the guest doesn't have a valid reason for changing rooms, such as suddenly being in a bad mood and wanting to change rooms, or simply wants to change rooms for no apparent reason."

"For such guests, we can change rooms if there are vacant rooms in the B&B, but the original room has been used, so the guest needs to bear the corresponding costs."

After Fang Xinyue finished answering, she looked at Zheng Jingsi confidently and waited for the next words.

"So what should we do if there are no vacant rooms in the B&B during holidays?"

Zheng Jingsi raised his eyes and increased the difficulty of the last question.

Jiang Duoduo watched Zheng Jingsi and Fang Xinyue talking back and forth, and she was watching with great interest like a bystander!

In fact, when Jiang Duoduo was working at the front desk at Leica International, she also received internal calls from guests who requested to change rooms for various reasons after checking in.

However, the matter of changing guest rooms is usually handled by the housekeeping manager.

If the hotel subsequently agrees to change the guest's room, the housekeeping manager will fill out the room change form and hand it to the front desk.

Just as Jiang Duoduo was recalling her time working at Leica International, Fang Xinyue began her answer again.

"If there are no available rooms at the B&B, I will patiently explain to the guest that the B&B is indeed short of rooms and promise to immediately arrange a room change as soon as a room becomes available. If the guest agrees, I can ask the waiter to bring a fruit platter to the guest as an apology."

"If the guest still insists on changing rooms, then we can only recommend other hotels for them."

"Well! It was handled quite well! Then let our CEO Jiang discuss your salary and benefits with you!"

After hearing all of Fang Xinyue's answers, Zheng Jingsi decided to hire her on the spot.

Although Fang Xinyue has been away from the workplace for many years, she still has certain professional knowledge and the ability to handle various complaints.

Now that the B&B is about to open, I’m afraid that even in a few days it won’t be possible to find someone better than Fang Xinyue.

So after he confirmed that Fang Xinyue was the one, he asked Jiang Duoduo to negotiate salary with her.

After all, how much salary is paid every month is Jiang Duoduo's business!

After Zheng Jingsi finished speaking, Fang Xinyue turned sideways so that she was facing Jiang Duoduo, waiting for Jiang Duoduo to speak.

"As for the salary and benefits! 4000 yuan a month during the probation period, and 6500 yuan a month after the probation period. Working hours are tentatively set at 9:30 a.m. to 17:30 p.m., and your phone needs to be available 24 hours a day so that you can handle customer complaints and other issues promptly. You have one day off a week, five social insurances and one housing fund, a year-end bonus, and five days of paid annual leave."

"We will be hiring another 3-5 people for this B&B housekeeper position. When we have a full staff, we may need several B&B housekeepers to rotate in for the evening shift. If you think it's okay, you can come to work tomorrow!"

Jiang Duoduo took a look at the laptop in front of her, on which was the salary policy she had previously set for the homestay housekeeper.

So he took a quick look and said to Fang Xinyue who was sitting diagonally opposite him with a smile.

"No problem for me, thank you, Mr. Jiang. I will be there on time tomorrow!"

Fang Xinyue stood up and looked at Jiang Duoduo with tears in her eyes. She had been looking for a suitable job for so many days.

When I got home today, I finally didn’t have to listen to my husband Cheng Jiaming’s sarcasm.

"Okay! Welcome to Sunset Villa!"

Jiang Duoduo stood up, walked a few steps forward, and shook hands with Fang Xinyue.

"I'm Zheng Jingsi, the store manager of Sunset Villa. Welcome to join us!"

Zheng Jingsi also stood up and walked towards Fang Xinyue. He smiled and raised his hand to shake hands with this new colleague who was the same age as him.

"Thank you, Mr. Zheng!"

Although Zheng Jingsi said that he was the store manager, Fang Xinyue heard General Manager Jiang calling him General Manager Zheng at the door of the conference room just now.

Then she can't be wrong if she calls him Mr. Zheng too!

After Fang Xinyue left, Zheng Jingsi and Jiang Duoduo talked in the conference room for a while, all about some manufacturers that the B&B needed to cooperate with.

For example, customized four-piece bed sheet sets, disposable toiletries, and bed sheet and quilt cover washing.

Zheng Jingsi listed several manufacturers with good reputations for Jiang Duoduo. Jiang Duoduo selected three of them and made an appointment to come over tomorrow to discuss specific cooperation matters.

Seeing that the serious business was almost done, Jiang Duoduo went back to her office to bring over her mother Chen Shuyue's insulated box.

"Boss Jiang, are you planning to deliver food?"

Zheng Jingsi pointed at Jiang Duoduo's thermal box with the four big words "Xiyan Breakfast" written on it and said with a smile.

"Hahaha... after hearing what you said, I really think that if our B&B has guests who want to eat the pot stickers from my mom's shop in the future, I can work part-time as a delivery boy!"

"Come on, try my mom's cooking first! If you're satisfied, I'll give you a 20% discount when Mr. Zheng orders takeout from my mom's shop next time!"

Jiang Duoduo smiled and took out a box of packaged pot stickers from the thermal box and placed it on Zheng Jingsi's desk. Then she took out packaged soy sauce, vinegar and disposable chopsticks.

"Then I'm in for a treat today. Thank Auntie for me!"

Zheng Jingsi picked up the disposable chopsticks given by Jiang Duoduo, picked up a big pot sticker and stuffed it into his mouth.

"Hmm... these pot stickers smell so good! They're still so crispy even after traveling such a long distance! Auntie's cooking skills are amazing!"

Because the pot stickers were so delicious, Zheng Jingsi didn’t even have time to stop and say a few words of praise. He just ate one pot sticker with one chopstick, and it was so delicious!