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Xia Anan asked a very simple question, which she would definitely ask if she were buying something online.

She wanted to see whether the problem of bad customer service attitude was just the customers' one-sided feeling or if there was really a problem with her customer service.

Once the message is sent, it will be immediately shown as read.

It seems that there is no problem with response time.

However, Xia Anan's smile didn't last for more than 3 seconds before the customer service spoke very bluntly to her.

[It is written in the product details, please go and see for yourself. 】

Xia Anan blinked, thinking she had seen it wrong.

But she didn't give up and asked again.

-【Can you send it to me? 】

[It is in the product, please check it out for yourself. 】

There was nothing wrong with every word the other party said, but it seemed extremely infuriating.

If Xia Anan was really a consumer, she would turn around and leave when she saw the customer service’s attitude.

After these products were put on the online store, Xia Anan sent them specific production instructions.

If a customer asks, you can forward it to them directly.

But this customer service representative found it troublesome to forward a picture and just let the customer go to see it themselves.

Just when Xia Anan was stunned, a message from customer service came.

[Dear, are you still hesitating? Hurry up and place your order. This product is very popular. If you place your order late, you will not be able to buy it. ]

With her service attitude and wanting to place the order herself, Xia Anan almost laughed out of anger.

After taking a look at the customer service number, Xia Anan did not reply and went offline directly.

Thinking about the previous interview process, Xia Anan really couldn't remember any customer service representative who would be like this.

But it was not a good idea to alert the enemy, so I simply thought of an excuse and went to find the manager of the online store.

"Liang Dong, our snack street is about to be established for a year. I plan to hold a one-year anniversary event and give some benefits to the customer service staff in the store. Please have someone collect the information of the online customer service staff and make a table and send it to me."

Liang Dong, the person in charge of the online store, was a little nervous when he received Xia Anan's call, fearing that he had not done his job well.

But when he heard that it was about welfare activities, his tone became very excited.

"Okay, Sister Xia, I'll have someone do the statistics now and send it to you in a bit!"

Xia Anan reminded: "Fill in the information more specifically, including how long you have been working and what your work number is, and you can look at the statistics."

"Okay, don't worry."

After hanging up the phone, Xia Anan tested it with other accounts. There were no problems with the customer service staff of the other numbers, only that one had a perfunctory attitude.

There are currently four employees in the online store, working in two shifts: day and night.

Compared to the snack street, the online store is quite relaxed. Except for the first two days when a lot of people come to consult about the new products, it is usually quite busy.

If it’s a busy time and there are too many people to respond to messages, it might be okay to let the customer check it themselves.

But so many people say that there is a problem with the customer service attitude, which means it is not just this time.

Soon, she received the form sent by Liang Dong, and Xia Anan immediately saw the customer service number 03, Liu Meng.

I have been working here for more than half a year. I came here to work on the recommendation of a friend.

Xia Anan still has some impression of her. At that time, snack streets were only in Shancheng and Jingshi. Many people from other places wanted to try the food, so there were many people who consulted online.

Seeing that the two customer service girls were too busy to handle the job, Xia Anan decided to hire more people.

At the recommendation of an employee, Xia Anan arranged Liu Meng and another person to take up the job because Liu Meng seemed to be a smart girl.

So now you are using all your cleverness on yourself, right?

Naturally, Xia Anan would not keep such a person. She sent the chat records she had collected during this period to Liang Dong and fired him directly.

"Sister Xia, you're right, aren't you? Firing Mengmeng? Why?"

Xia Anan asked: "Didn't you read the document I sent you?"

Liang Dong replied blankly: "I saw it, I saw it..."

"Didn't I write it very clearly? No. 02 Liu Mengmeng's work is not up to standard. She will not be employed after this month." Xia Anan said.

But hearing Liang Dong's address, it seems that he and Liu Mengmeng have a good relationship.

"Sister Xia, I have seen it, but this does not mean that Mengmeng's work is unsatisfactory, right? I know her privately, and she is a very serious girl. Are there any misunderstandings?" Liang Dong explained.

Xia Anan looked at Liu Mengmeng, who was chatting happily on her phone in the office, and tapped the keyboard impatiently from time to time.

She hummed, "I don't see any misunderstanding from what I'm seeing here."

"what?"

Xia Anan knocked on the door beside her and said, "I'm at your door now, come out."

There was only a crackling sound inside, and then the door opened. Liang Dong came out in a panic, "Sister Xia, why are you here suddenly?"

"If I don't come, how would I know if this is a misunderstanding? Let's go in and take a look."

Xia Anan pushed open the glass door in front of her. This was a small rented office. As there were only four customer service staff, the space was not large, and at a glance, all she could see were several people's personal belongings.

There is nothing special about her snack street. Everyone works hard and nothing else matters.

Moreover, netizens cannot see this place. It is just a place to reply to messages. Xia Anan thinks it is fine as long as they are comfortable using it.

Seeing Xia Anan and Liang Dong come in, the girl sitting by the window raised her head. Just as she was about to speak, there were two beeps from the computer, indicating that there were new messages.

She quickly lowered her head and replied to the message.

On the other side, Liu Meng just glanced at the two of them casually and continued to fiddle with his phone.

"Brother Dong, why are you here? Are you here to bring us some delicious food?"

Liang Dong was about to speak but was stopped by Xia Anan.

She walked towards Liu Meng's workstation. During this time, she heard the sound of work messages, but the other party ignored it.

Liang Dong's heart tightened when he saw her like this. He coughed twice, trying to remind Liu Meng, but unfortunately, the other party didn't understand what he meant at all.

"Brother Dong, are you catching a cold? Don't infect us."

Liang Dong: “…”

Xia Anan walked up to her and saw that there were more than a dozen messages accumulated on the computer in front of her, and the top page was full of perfunctory messages.

'Yes dear.'

'You can see the details, dear.'

'Free shipping, dear.'

'If you like it, you can take a picture.'

The human-machine reply was as perfunctory as it could be.

Xia Anan took the mouse and wanted to check other people's messages, which made her angry.

"Why are you touching my computer? Who are you? Why are you so unruly when you're new here?"

Xia Anan was wearing a hat and a mask today, so the other party didn't recognize her at first.

Liang Dong, who was standing by, was almost dying of anxiety by making eye contact, but Liu Meng just didn't see it.

"Do you think I look like a newbie?"

Xia Anan took off her mask and looked at her jokingly.