"In the words of the Jinling store, it's because the chef feels that although the ingredients are not very fresh, they don't think those ingredients will cause problems! But the focus of what we want to talk about now is not these, but how to deal with this incident. Reputation crisis!”

"I believe you all learned more or less about the situation online on the way here, so the top priority is how to deal with crisis public relations! This problem is extremely serious for our Jianghu Hot Pot. Once it is not handled properly, it will It's like a good hand of cards has been ruined. Not only will the reputation plummet, but we can't explain it to Director Ye alone! I believe that Director Ye has definitely learned about the situation by now, but he hasn't called me until now. It’s obvious that he must be dissatisfied!”

"So, I hope that we can handle the incident properly as soon as possible. Firstly, we not only need to give an explanation to consumers, but secondly, we need to give an explanation to Director Ye!"

Liu Xi said solemnly.

"Currently, topics related to food poisoning have become popular on Weibo, Douyin, and many other platforms. We cannot allow this popularity to continue. We must find a way to contact relevant platforms to suppress the hot searches!" A senior official said.

Liu Xi shook his head slightly.

At that time, Chen Yihao sang the opposite without thinking, "No, I don't agree with the behavior of suppressing trending searches. Judging from the current public opinion, it is obvious that our competitors have used capital to enter the market to lead public opinion, and even The reason why related topics can be on the hot search so quickly is because the other party is behind the scenes! In this context, if we try to suppress the hot search, what is the difference between sending weapons and bullets to the enemy? The other party has no idea. There is no doubt that we will use this to further expand the battlefield of public opinion, and the situation we will face will be even more difficult by then!"

Chen Yihao said this.

The senior executive who wanted to suppress public opinion on the hot search suddenly fell silent.

"Mr. Chen is right. It is absolutely undesirable to suppress hot searches. Once you suppress hot searches, it will only confirm the guilty conscience of our Jianghu hotpots! Therefore, I advocate facing this matter with magnanimity and regardless of it for now. Whether there is something fishy behind this food poisoning incident, our top priority is to explain to the outside world first, announce the actual situation, fire the manager of the store where the incident occurred, and the relevant staff in the kitchen, and make an announcement in person, and go to personally visit the people involved in this incident. Customers who suffered from food poisoning will be compensated accordingly. In addition, consumers who visited the store today will be compensated uniformly!" said Vice President Yu Shoucheng.

"The occurrence of food poisoning incidents is due to shoddy food suppliers. Is it possible that we just have to bear the entire responsibility?" Another senior executive frowned.

"Yes, it is indeed the food supplier who cheated us. If this incident happened to other companies, I believe most companies would selectively blame the food supplier. But what we want is A satisfactory explanation for consumers! Let me ask, if we choose to pass the blame, will consumers accept it? Can this crisis be resolved?" Yu Shoucheng said seriously.

"Would it be okay if we just fired the store manager and kitchen staff? You know, they are also doing it for the Jianghu Hotpot business. Will this make other employees feel cold?" Someone raised an objection, skipping Yu Shoucheng's topic.

"If a company wants to develop in the long run, it must not be benevolent. If we hadn't repeatedly emphasized the need to ensure the quality of the ingredients before, we might not have gone to this step! But based on the repeated emphasis, it still happened. This kind of incident must be dealt with! What kind of behavior is it to put the ingredients on the table when knowing that there is something wrong with the ingredients? This is an act that will destroy the Jianghu Hot Pot sign! Also, the store One percent of the turnover is used as a salary commission. Is there a commission factor here that leads to the irresponsibility of the employees below? If our headquarters does not take a tough stance on this to set an example, who will Can you guarantee that the same incident will happen again in other stores? If it happens again, the Jianghu Hot Pot signboard can be demolished directly!" Yu Shoucheng said forcefully.

Follow Yu Shoucheng's words.

President Liu Xi also spoke again, "Mr. Yu is right. When it comes to cutting off, it must be cut off. The store manager and kitchen related personnel must be fired. Even if they take a step back and say that they are doing it for the store's business, they will still be fired." For a company, good intentions are not a reason to do bad things, nor can they be a reason to do bad things! And the cohesion and sense of belonging of a company are definitely not created by so-called kindness. More importantly, in this incident, , we must give a satisfactory explanation to the outside world and consumers!"

The words fall.

Check the time.

Liu Xi looked at a senior executive attending the meeting and said, "Manager Hu, based on the following points, I will immediately draft an announcement copy. One: Due to negligence in quality inspection, the purchased ingredients were found to be substandard. Situation two: Due to the poor management of the store manager, problematic ingredients flowed into the table. The store manager and the chef of the store involved will be fired with immediate effect. Three: Jianghu Hotpot takes full responsibility for this incident and will follow up on customers who suffered from food poisoning. Compensation, four: A free coupon will be issued to the so-called consumer customers who came to the store today, five: From now on, we will increase the intensity of management and control and accept external supervision! Just the above points, plus certain Supplement, draft the announcement copy and send it directly to me! Once it is correct, once the results of the food inspection come out and it is confirmed that the consumer’s food poisoning is really caused by the ingredients of Jianghu Hotpot, we will immediately issue a public relations announcement!”

"Yes, Mr. Liu! But I think what we need to do is not only public relations releases, but also the negative content of self-exploitation experiences everywhere. Should we respond to this? After all, I don't think the authenticity of those revelations is reliable!" Manager Hu said.

"First collect the contents of the whistleblower's revelations. Then go back and find out more about whether the situation is as the so-called whistleblower said. If it is determined to be false rumors, then send a message to ask the rumormonger to delete the post and apologize. Otherwise, Directly sue for defamation and follow through to the end!" Liu Xidao.

"Good Mr. Liu!"

"Okay, you prepare the public relations content first!"

With the departure of Manager Hu.

Not long after, the meeting also came to an end under the chairmanship of Liu Xi.

Soon, after the other senior executives left, only Liu Xi, Yu Shoucheng and Chen Yihao were left in the conference room.

"Mr. Liu, Mr. Yu, is there something fishy behind this food poisoning incident?" Chen Yihao asked.

"Even if there is something fishy, ​​it's normal. After all, Jianghu Hotpot has blocked too many people's financial paths. But for now, it doesn't matter whether it's fishy or not. Even if there is something fishy, ​​it's not that easy for us to dig out the evidence of the game. Yes, just think of it as a test for us!" Liu Xidao.

"Mr. Liu is right. Water and soil cover up the troops to stop them. It is common in business. If there is someone behind this incident who is deliberately engaging in Jianghu hotpot, it also means that the other party has exhausted their skills. As long as If we can resolve it, the other party will not be in a good situation!" Yu Shoucheng agreed.

Chen Yihao nodded thoughtfully, "What about our food suppliers? How should we pursue and hold them accountable?"

However, Chen Yihao had just finished speaking.

Before Liu Xi could respond.

The phone buzzed.

After raising his hand towards Chen Yihao.

Liu Xi quickly picked up the phone and pressed connect.

"Mr. Liu, the food inspection results are out!"

The voice from Jinling quickly came from the receiver.

Tap the screen to use advanced tools Tip: You can use left and right keyboard keys to browse between chapters.

You'll Also Like