Age of Dreams
Vol 2 Chapter 1109: The effectiveness of Xiaoyao Express
Xiaoyao Express, which has been in business for more than a month, now has 400,000 orders received and shipped every day, and its development momentum is very rapid.
no way.
Xiaoyao Express is so fast and great.
Make a call and ensure that the courier arrives within an hour, instead of asking you to wait until a certain time before the courier will come.
From the moment they receive the goods, they upload it directly to the Internet through the GPS positioning and scanning system they carry with you, so that you can track the status of the goods.
Now the logistics system of Xiaoyao Express is located in big cities and the Pearl River Delta and the Yangtze River Delta. If there are no special accidents, express shipments from different places will arrive at the recipient the next day, and it is absolutely guaranteed that there is nothing Theft, unpacking and the like.
Even the couriers of Xiaoyao Express will actively remind the receiving customers that if they want to check, please open the box for inspection. They will wait for the customer to confirm before signing and confirming. If there are any problems, they will be dealt with.
At this time, the recipients could be touched and confused.
No matter it is express delivery by Tiantian, Shentong, YTO, etc., the couriers absolutely do not allow you to check and sign afterwards, because they are afraid of being responsible.
According to the investigation of foreign express giants, this kind of customers who check first and then sign, unless they are involved in repacking, theft, deliberate damage, and unreasonably planted the responsibility of the sender on the courier, less than 0.2% , Which is two thousandths.
If you count all the express parcels, it is less than one hundred thousandths.
The courier giant's response to this is to prefer the one-hundredth of a million that customers desire, rather than give up their high-speed and high-quality services.
They did it abroad, so they succeeded, and it did make them favored by customers.
However, they rarely do this in China. Because they are not at ease about the quality of Chinese people, and as foreign adults, they naturally have a psychological advantage. It is like a car three guarantees. They have been implemented in foreign countries for decades, but when they come to China, they pretend to be deaf and dumb, and pretend to be crazy . Just don't treat everyone equally.
80% of express delivery in China also do this, which has led to a very large number of complaints in the future. In the eyes of customers, it is only a second-rate express.
Of course, this is also due to the reasons for joining the express branch. They are all contractors. If such problems are encountered, the headquarters will not compensate, and they must be compensated by their branch franchisees.
But franchisees will not pay for themselves. They will let the courier who deliver the courier to pay compensation, and the income of the courier who delivers a piece is only 50 cents or one dollar, and the compensation is several hundred. Where do they have this money?
As a last resort, they will never let customers sign after opening the package for inspection. This is for them to trouble themselves.
The truly most powerful private express delivery companies such as SF Express and Datian have learned this trick of foreigners, and they are managing them vertically. All personnel are recruited by their company itself, and there is no need to ask the courier to take responsibility for compensation. As a result, after several years of implementation, the probability of being wronged is still no more than one in 30,000.
Xiao Qi has long known that the result will be like this, and knows that in the past few years, SF Express and other domestic first-class courier companies have only implemented the policy of checking before signing by default when customers are noisy. If customers don't say it, they will treat it as nothing.
As everyone knows, what I say and what I passively accept will give customers an impression. There are totally two different things.
Therefore, Xiaoyao Express did not passively wait for customers to make this request, but proactively asked customers whether to do so.
As a result, everyone has a refreshing feeling, and they feel that this express company is kind.
So on the contrary, even if there are some faults that belong to Xiaoyao Express, they will not make a comparison.
And after receiving the goods, without exception, they will praise Xiaoyao Express to the sender.
"Lao Zhang, this express delivery company chosen by your company is so good! My car was turned off and repaired for more than an hour, and the guy just waited at the door of my shop for more than an hour! Well, the quantity and quality of the items are correct... …Next time you send it over, let’s find them! Feel at ease!"
"Boss, I have to compliment it! To Rongcheng from eastern Guangdong, it has been in my hands within 24 hours. The courier uncle also asked me to check the phone before signing, very good!"
"Sure enough, it's expensive! Xiao Qi's express company is the same as his Dreampad, quality assurance! Conscience assurance! This attitude is not said! Next time I buy it or call them, and we will spend the more expensive!"
"Haha, I finally enjoyed a same-day delivery. I bought something with Dreampad during class in the morning and arrived at dinner in the afternoon... 150 yuan is worth it!"
"..."
Every day in various forums on the Internet, whether you are really grateful or instigated by the navy hired by Zhou Bo, the reputation of Xiaoyao Express has already surpassed the low-key development of SF Express, and it has become the first express in China.
"Our Chinese own best express delivery!"
The navy soldiers often brag about this sentence without shame.
Rumors boasted a thousand times, and they became truth.
What's more, except for the money received by Xiaoyao Express, the rest is really good, so gradually, everyone's subconscious has the same idea.
It is 2007, and Weibo, WeChat, Tieba, etc. have not yet flooded, and the important functions of the naval forces have been shown to people for the first time.
Even the dozen or so advertising planning companies that were hired were horrified by the effect of this viral spread, and they admired Zhou Bo, the CEO who planned it. ~www.wuxiaspot.com~, I don’t know it is so forward-looking Of course, only Xiao Qi, a reincarnated person, knows. The series of cheats he handed to Zhou Bo contains a lot of advertising methods for later generations!
Although Zhou Bo's reputation has become a legend in the advertising and marketing industry, for him, it is nothing to be happy about.
Because the daily loss of Xiaoyao Express now exceeds 30 million yuan, this is not included in the other expenses of the Xiaoyao Logistics Park, otherwise the loss of money alone will have to let the suave President Zhou lose his hair in a hurry.
Fortunately, under the effects of various advertisements, the daily express delivery volume is also increasing.
However, according to estimates, it is about 2 million orders per day to get a balance of payments.
400,000 to 2 million.
Seeing this huge difference in numbers, Zhou Bo sighed involuntarily.
When will a good day come! (To be continued...)
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