Hong Kong Tycoon: Starting from Delivering Dongfeng Express

Chapter 54: Be concerned about customers’ needs!
The shop opened at 9am, Ye Dongsheng left at 11am, and within two hours, he had 2 deliveries. Ah Hua left at 98pm, and within those three hours, he had only 14 deliveries, less than half the morning's total.

Ah Hua was a little frustrated. Ye Dongsheng was in the store most of the time, but when it was his turn, the number of orders dropped sharply.

Ye Dongsheng patted Ah Hua on the shoulder and said, "It has nothing to do with you. This morning, a group of customers lined up because of the previous promotion. By the time Xiao Fu's next bus arrives, there may be even fewer people.

Okay, take them back first, the store still needs you to look after them!"

Ah Hua felt relieved when he saw that Ye Dongsheng had no intention of blaming him.

After Ye Dongsheng returned to the store with a new batch of express deliveries, Chen Jiabao quickly completed the sorting. At this time, 13 couriers had returned to the store, and there were two missing, including Zhang Weimin, who was assigned to 6 express deliveries in the morning.

Ye Dongsheng looked at his watch and found that he still had 3 minutes before the stipulated 15-hour deadline to return to the store. He wondered if the guy had too many express deliveries (6) and not enough time to deliver them.

Ten minutes later, the couriers who had received the new packages had already left, and the two 10-inch trucks finally returned to the store door.

Zhang Weimin, not caring about the sweat pouring down his forehead, trotted in and took out a package from his cloth bag: "Boss, we can't find the recipient for this package. I've been waiting for a long time, and the people from the printing factory said their director went to play mahjong and we don't know when he will be back!"

Another courier also handed over a package: "Boss, this is mine too. I arrived at this factory, but they didn't even know there was such a thing as express delivery, and the person who was supposed to be receiving it refused to sign!"

Ye Dongsheng frowned and took the two parcels in his hands: "You guys take a break first, then go find Chen Jiabao to pick up your new parcels. I'll ask about these two."

After saying that, Ye Dongsheng picked up the phone and called the Hong Kong Island store:

"Hey, Ruan Mei, please remember this:
The factory manager of xxx's express delivery is playing mahjong and cannot sign for the package.

The recipient of this express delivery of xxx did not know that there was a courier sent to him and refused to sign for it.

Call the sender to ask what's going on, and have them contact the recipient as soon as possible or discuss how to resolve the issue. "Is that clear?"

After saying that, Ye Dongsheng hung up the phone and looked at his watch. 53 seconds, no more than 1 minute!

It's not that he's stingy, but it's too expensive to make an international call from China these days, 1 yuan per minute! If the call lasts 20 minutes, that's 10 yuan, so his call would be in vain!
That's why he didn't call the two senders directly, but asked Ruan Mei to contact them in Hong Kong Island and then notify him.

It was not until around 2000 that international long-distance call charges were reduced to 12 yuan per minute. It was not until the rise of the Internet that international long-distance call charges were completely brought down.

……

"Come on, Mary, give me a massage on my biceps~"

He Minggui was flirting with his young lover when his cell phone suddenly rang, ruining his good mood.

However, a businessman like He Minggui wouldn't really be blinded by lust. He adjusted his mood, picked up the mobile phone and answered it. Then his face immediately turned into a shocked expression:

"What? Your package has arrived?!"

"Yes, Mr. He, our courier can't wait for your signatory. Your printing factory said the director went to play mahjong! How can we solve this problem?"

"Ah? This..." He Minggui looked a little embarrassed.

Actually, this was his fault. He hadn't expected the package he'd just ordered that morning to arrive so quickly, so he hadn't even notified the printing factory. As for the factory manager playing mahjong, he knew about it. The printing factory wouldn't operate without orders, so wouldn't the factory manager be playing mahjong during his free time?

Normally, He Minggui would turn a blind eye to this, as long as it didn't delay the start of work. But now...

"Miss, please wait a moment, I will contact him right away!"

He Minggui found a phone and called the factory, shouting, "It's me! Where's your factory director? Pull him back from the mahjong table and ask him if he still wants to work! If he does, then hurry to the factory gate and wait. I sent the manuscript by Dongfeng Express, and have him sign for it!"
Also, tell him that his salary and bonus for this month are gone! If I catch him playing mahjong during work hours again, I'll fire him!"

After hanging up the phone, He Minggui snorted. How could he, the boss, be wrong? The fault lies entirely with his subordinates!
Then he thought of Dongfeng Express and was still shocked. How could it have been delivered so quickly? He thought of the rocket head on the Dongfeng Express logo he had seen that morning. Could it have really been delivered by rocket?

"Well, okay, I see."

After hanging up the phone, Ye Dongsheng handed the two parcels to Zhang Weimin and another courier again: "We've already discussed it. You can go deliver it again. The person who is signing for it will be waiting for you at the door."

"Okay, thank you boss!"

After the two left, Ye Dongsheng breathed a sigh of relief. Fortunately, most Hong Kong businessmen who were willing to invest in the mainland were willing to pay 5000 yuan for telephone installation. It would be difficult to deal with them if they really had no telephone contact!
Ye Dongsheng then called the Shekou store and told them how to deal with similar situations.

Unexpectedly, he had just hung up the phone when the phone rang again.

Ye Dongsheng picked up the phone, and Ruan Mei's voice came from the other end:
"Brother Sheng, a customer suddenly came here and wants to send a courier, but he wants it delivered today. Can you accept this order?"

Ye Dongsheng looked at his watch. It was almost 4 o'clock in the afternoon. Logically speaking, even if he placed the order at this time, the best he could do was to get it shipped through customs. There was no guarantee that it would be delivered today.

Dongfeng Express’s promise of one-day delivery does not mean delivery on the same day.

If the order is placed in the morning, it is guaranteed to be delivered before 12 noon the next day; if the order is placed in the afternoon, it is guaranteed to be received before 24: the next day.

Ye Dongsheng wanted to refuse, but Ruan Mei on the other end of the phone suddenly said, "Boss, he said he can pay more!"

Ye Dongsheng paused, then asked, "Ruan Mei, is he in a hurry? Have you explained our one-day delivery policy to him?"

"I've explained it clearly, but he's really in a hurry. He said it has to be today. Can we do it?"

After a quick thought, Ye Dongsheng said, "Then, ask him if he has contacted the person who signed for the package and whether he is at the signing location?"

"Well, he said he would ensure that the signatory would be waiting at the receiving address. He could also wait in the store and contact the signatory at any time."

"Okay, then tell him that if he wants it delivered today, he'll have to pay an emergency delivery fee of 200 dollars! Any excess weight will be doubled!"

A moment later, Ruan Mei's voice came from the phone: "Boss, he agreed!"

Ye Dongsheng raised the corner of his mouth. This was not something he proposed, but the other party was willing to pay more!

Dongfeng Express thinks what customers think, is concerned about what customers are concerned about, and meets customers' needs!

(End of this chapter)