Rebirth 2010: I taught Mr. Lei how to make a mobile phone

Chapter 529: Ah Xing’s Lost Dao Heart (Additional Update)

May 5, Meituan headquarters.

An operator on duty is enjoying the "benefits" of being on duty on the weekends - getting paid to take a shit and read the news.

In addition to being exceptionally quiet during weekend shifts, there is no need to queue for the restroom and no one rushes you, making it the perfect time to slack off.

However, when he saw a bunch of negative headlines about Meituan pop up online, his eyes widened instantly: "WTF!"

This time, even if no one urged him, he didn't care whether he wiped it clean or not. He just wiped it casually, pulled up his pants and rushed out.

"It's a big deal!" He ran and shouted, heading straight to his superior's office.
Meanwhile, in the meeting room upstairs.

Wang Xing is working with a group of senior executives to deploy the next phase of the strategic plan.

After all, following behind others has never been his style.

Just as everyone was discussing heatedly, cell phones in the room rang almost simultaneously.

Wang Xing frowned, wondering if he should add a rule to future meetings: mobile phones must be muted or turned off? Otherwise, his train of thought would be interrupted.

Just as he was thinking, his own cell phone rang. He took out his phone and answered it. After listening to a few words, his voice suddenly rose octaves: "What? ... How is it possible! OK, thanks for letting me know, I'll arrange for someone to handle it immediately!"

The call was from an investment representative of Meituan.

After hanging up the phone, Wang Xing looked around and found that his colleagues' faces were full of surprise and doubt.

"It seems that everyone knows?" he asked in a deep voice.

Everyone nodded.

Wang Xing pressed his hands down, signaling everyone to calm down: "Don't panic. Let's take out our phones and open Meituan to see if there is really a problem with our software."

As he spoke, Wang Xing opened the software and found that the operation was smooth and there were no abnormalities. He then asked the executives present and everyone gave the same feedback.

"That's strange." Wang Xing felt slightly relieved, but his face did not show any joy. Instead, he looked more solemn.

He immediately called a few friends and asked them to try it too.

A few minutes later, his friends' replies made him feel like he was falling into an ice cave - 5 out of 3 people reported that there was a problem with the Meituan APP.

Three out of five people have it, so Meituan now has over 5 million users.
Hiss. Bad!
Wang Xing secretly swallowed his breath, slowly stood up, and looked at the executives present: "The plan we just discussed is temporarily put on hold. At present, we are facing an unprecedented crisis since we started our business. Whether we can get through this stage depends on what happens next."

Just then, the door of the conference room was pushed open with a bang.

The operations director rushed in panicked: "Boss, this is bad, our AP..."

"Have you knocked on the door?" Wang Xing interrupted him coldly, his eyes gloomy.

The operations director was stunned: "Huh?"

"I. Ask. You! Why didn't you knock?"

The operations director was panicked, but thinking about what happened just now, he gritted his teeth and wanted to give feedback in a responsible manner. However, staring at the eyes of a group of executives, he couldn't help but stumble over his words: "I'm Meituan..."

Wang Xing showed impatience on his face. He was in no mood to listen to his death announcement. He glanced at him and said softly, "Get lost!"

The operations director's scalp tingled, his desire to survive came to the fore, and he closed the door gently at the fastest speed in his life.

Quickly come, quicker gone.

breathe.
After the episode just now, Wang Xing tried to calm down his emotions. After a brief thought, he began to make arrangements:
"Mu Rongjun (CTO), why is it that we have no problem internally, but people outside cannot use it? Identify the problem immediately and solve it as soon as possible.

Wang Huiwen confirmed the scope and number of users affected this time and prepared an emergency plan, including apologies and compensation measures.

Guo Wanhuai, Gan Jiawei, you will be responsible for your respective duties."

"Yes!" everyone answered in unison.

A few minutes later, the door of the conference room opened again, and the executives left in a hurry with serious expressions.

Wang Xing was left alone in the conference room, slumped in his chair, his hands hanging naturally, trembling slightly uncontrollably.

On the battlefield, a powerful enemy is not scary. What is scary is that you become blind and deaf and cannot see the situation clearly.

This is the situation of Meituan now - the enemy has arrived at their doorstep and has even been lingering at home for several days, but they are unaware.

People are afraid of the unknown. This strange situation made Wang Xing feel deeply afraid. He had never fought such a strange battle in his life - even the previous 404 attack was not so strange.
No, I need to cheer up. Now is not the time to give up.

I am the head of Meituan. I will keep moving forward regardless of the wind or rain.
Wang Xing struggled to sit up straight, his mind racing
A few minutes later, Wang Xing walked out of the conference room and came to the technical side, where he saw Mu Rongjun discussing something with several technicians with frowns on their faces. It seemed that they would not be able to come up with any results for a while.

At this moment, a DBA (database administrator) suddenly let out an uncontrollable exclamation, attracting everyone's attention.

"Mr. Mu, please take a look at this. I found this in an abandoned database."

Not only Mu Rongjun, but Wang Xing also came over and saw a record of customer complaints displayed on the screen.
"The programmer tied himself up with an optical cable and apologized! The pickled fish I ordered has been marinated on the rider's bike but it hasn't been delivered yet!"

"It was just a few curse words, and the customer service staff didn't even bother to pretend to be in costume. 'The server is busy, please try again later.' What does that mean? Are you trying to fool your father?"

"When the customer service supervisor's toilet is clogged, does he also ask people to 're-drain it later'? I suggest that the plumber use your server code as a plumbing agent!"

"That Meituan thing is just a wild pointer with no object!"

"Okay, okay, you want to play Bao Si, right? I have a line that can be written into your company song: ~We have 10,000 orders collapsing~Our technical strength is~涼~~~"

"This little money is just enough for a meal. I won't serve you anymore. If you don't have it, you still have the garbage from Ele.me!"

Seeing the screen full of angry and dissatisfied comments from users, everyone's face turned ugly. Especially the technical team, they felt that their ancestors were all taking the blame.

"This is a serious matter..." This was the unanimous thought of everyone.

"How did you find out?" Mu Rongjun stared at the DBA with a hint of doubt in his tone.

The latter dodged the leader's gaze and answered in a low voice: "Uh... When I was checking today, I accidentally found that the storage space of several abandoned tables had increased abnormally, so I opened them and took a look... and the result was this."

As all Meituan employees gathered urgently and the intensity of the comprehensive investigation continued to increase, more and more abnormal phenomena surfaced.

Some key business data has been tampered with according to specific rules;

The person concerned had no recollection of the code modification records in the last few days;

Frequent online operations also increase the difficulty of troubleshooting.

Half an hour later, Wang Xing convened several core executives for an emergency meeting.

After listening to the latest report, the psychological defense he had just built up almost collapsed again.

"Boss, although there is no direct evidence, judging from the phenomenon, we may have been maliciously invaded by hackers..." "Hacker invasion? Is there any evidence?" Wang Xing raised his eyebrows, his tone full of disbelief.

Mu Rongjun shook his head and said nothing.

Since its founding, Meituan has experienced hacker attacks, but they were basically direct "brick-like" attacks that attempted to cause the system to crash or freeze.

But this time, the situation was completely different - Meituan’s internal employees were unaware of it, there were no abnormal alarms, no problem logs, and even the users were affected randomly.

This highly covert invasion method shocked Wang Xing.

It feels like Li Kui suddenly stopped using the Xuanhua Axe and used Dongfang Bubai's embroidery needle, and also learned Tuxingsun's escape technique, which was a bit dissonant.

Wang Xing stared into Mu Rongjun's eyes and asked bluntly: "I only care about when I can recover."

Mu Rongjun had obviously thought about this problem, but he still looked embarrassed: "Repair is easy. If everyone works overtime and goes online urgently today, we can repair the relevant functions and data. If the other party uses the same trick again, we can only repair it afterwards. Preventive measures are not realistic at the moment..."

"Who did it?" Wang Xing asked.

"Who else could it be? Whoever benefits is the most suspicious!" Gan Jiawei curled his lips and spoke out what everyone was thinking.

Indeed, the biggest beneficiary of the current disaster faced by Meituan is Ele.me, and the Bian'an Group behind Ele.me has both the motivation and the ability.

"Where is the evidence? What I want is evidence!" Wang Xing's voice rose eight octaves.

A group of technicians including Mu Rongjun shook their heads: "The other party was very clean and ran away immediately. We did not obtain any key information. This also exposed that we have always neglected the construction of network security, which has become a shortcoming..."

Wang Xing interrupted impatiently: "Now is not the time to talk about this! How do we solve this problem?"

"We need support. Perhaps Alibaba's security team can help us investigate and clean out the scum in the system..."

"It's Alibaba again, right? Okay, okay, I'll go and coordinate with Alibaba." Wang Xing nodded.

Wang Huiwen suggested: "Should we first post a notice to the public that the system is temporarily undergoing maintenance or upgrades?"

Wang Xing did not answer directly, but turned to Mu Rongjun: "What is the scope of the impact of the technical investigation? Have you reached a conclusion?"

Mu Rongjun exchanged a few words with the technician next to him and replied: "At present, the impact range is about 50%."

“Can the wrong data be repaired?”

"can!"

"Then don't raise the white flag yet, fix the data first. But send out the apology and compensation plan first. Affected users can continue to use their original orders, and additional compensation will be given in the form of vouchers of the same amount..."

Guo Wanhuai, who is in charge of finance, reminded: "This way we will have to pay hundreds of millions of extra compensation every day..."

Wang Xing stared at him and said, "It's already late. Is there any point in still worrying about these trivial matters? Everyone, get back to work. I'll go talk to Alibaba."

Then he waved his hand and ended this short stand-up meeting.

"Yes!" Everyone quickly dispersed and went their own way.

Wang Xing looked at the data panel in front of him that was rising steadily. He could no longer control his anger and picked up a computer chair and smashed it hard.

"Clang! Crash—"

Along with a loud noise and the screams of a female employee not far away, the glass of the display screen shattered to the ground. Sparks flashed, and the screen struggled twice before finally falling into darkness.

This scene made everyone nearby stop what they were doing, and the scene seemed to be frozen at that moment.

When everyone saw that the instigator was the boss, they all lowered their heads and pretended not to see it, for fear of becoming innocent victims.

After smashing the things, Wang Xing clapped his hands and left.

call……

Everyone then looked at each other, breathed a sigh of relief, and continued to work, but became more cautious.

It was the first time they saw their boss lose his temper like this.

Only Wang Huiwen, who understands Wang Xing's temper, knows that this guy is actually extremely proud inside. The reason why he was angry just now was not only because he was dissatisfied with the work performance of his employees, but also because of his helplessness and grief over having to ask Alibaba for help.

There is no gift in this world without reason. Every request for help is an exchange of interests with a clear price.

At 4 p.m. that day, Meituan’s apology announcement came late.

"We sincerely apologize to you that due to technical failure, the Meituan APP and Meituan Takeaway began to experience abnormalities at 18: yesterday, resulting in some users being unable to use group buying, ordering and other functions normally.

We deeply apologize for the inconvenience this outage has caused to your daily life, and we have immediately set up a special team to resolve the problem.

【Current progress】

As of 15: today, the system has been basically restored and all functions can be used normally;
The technical team is investigating the cause of the failure to prevent similar problems from happening again;

We promise to properly handle issues such as invalid orders and expired coupons caused by this failure.

【User Compensation】We will compensate the affected users as follows.
The specific list of affected users will be compiled in the next few working days and automatically distributed in the APP.
【Subsequent improvement measures】.Blah blah
Once again, we sincerely apologize to you! Meituan always regards user experience as its lifeline. We will learn from this incident and rebuild your trust with actions. "

This apology statement was issued exactly 22 hours after problems arose between Meituan and the Meituan Takeout App.

As soon as the statement was released, it instantly topped the hot lists of major media. As a leading company in the group buying field, Meituan's every move has attracted much attention, let alone such a large-scale technical failure.

However, this belated statement did not win the understanding of users.

Just like when you go to a restaurant and find a bug in your dish, the manager says, "This dish is free, and you can take away another one for free." But what consumers care about is not just the dish, but the mood of having dinner with family, friends or lovers.

Emotional value cannot be measured by money.

Worse still, the announcement did not clearly state that the problem had been completely resolved, but instead gave people the impression that the company was doing a perfunctory job. This dissatisfaction among users quickly fermented on social media:
"After waiting for 22 hours, all you get is such a perfunctory announcement?"

"Technical failure? I think it's technical incompetence!"

“Is Meituan going to follow in Baidu’s footsteps?”

"You used to be so indifferent to me, but now I am out of your reach. You want me to change my mind? Bah! You scumbag!"

That night, in a private room of a high-end restaurant.

Chen Mo was having dinner with several investors. The atmosphere was relaxed and casual.

He held a glass of freshly squeezed watermelon juice in his hand, sipping it leisurely.

As summer approaches, the sweetness of watermelon seems to inject a hint of coolness into the air, refreshing the heart.

Chen Mo took a moment to check his phone and saw Meituan's hot search. A meaningful smile appeared on his face.
(End of this chapter)