2003: Starting with Foreign Trade

Chapter 479 Customer Service? I'm a Professional! (Seeking Monthly Tickets)
"What are you doing, playing games again? Be mindful of your appearance during work hours."

If you were to ask who's the most comfortable at Jinpeng Industrial, it would definitely be Li Jinglan; there's no one else.

Li Jinglan's job position is equivalent to that of a regular clerk, or you could say her sister's assistant. Her usual job is to deliver documents and pass on information downwards, without any specific work content.

You could describe her as a slacker at Jinpeng Trading, but she earns a salary that's above average for mid-management.

However, no one can envy this. After all, he is the number two employee of the entire Flash Group. Not everyone has this kind of luck. Who would have thought that a small, shell company with only a few dozen square meters of storefront would develop into the Flash Group it is today?

If Li Yanning is the "striving type," then Li Jinglan is the "laid-back type." She's an 80s generation with a 00s mentality, much like Hu Xiaoyong, Tan Lixin's brother-in-law—her main motto is to do whatever makes her comfortable.

"No, we're just trying to boost Boss Tan's sales. Sister, do you have any clothes you like? I'll give you one. These clothes are really cheap."

Li Yanning smiled helplessly and said, "Buy less. You can't buy cheap things like this. You've only had a few good days and you're already spending so much."

"But it's really cheap! Look at this down jacket, it's only 259 yuan. Winter is coming soon, you can use it. Sister, do you want one?" Li Jinglan exclaimed.

"The rented room we lived in for the past two years only cost five or six hundred a month. A piece of clothing costs a month's rent, and you say it's cheap? Besides, our company makes its own clothes. Don't you know the cost?"

“You can’t think like that. Boss Tan said that there are ways to live when you’re poor and ways to live when you’re rich. You can’t live like a poor person when you’re rich. That’s a waste of social resources.”

Li Jinglan laughed and joked around without any seriousness. After thinking for a moment, she said, "What was that saying again? Something about cutting down sheep, I can't remember exactly, but that's the gist of it."

That makes sense. It's pointless to be stingy when you have the means. But she's been buying way too much these past few days. She's been buying something every day since the 11th, all sorts of things. Some of the local items have already arrived.

This time, SF Express is focusing on speed. For example, the delivery at SF Express headquarters in Shenzhen and Orange Products Club headquarters in Ningbo is all about speed and efficiency in order to achieve its promotional goals.

“You can’t just drift through life like this. You need to learn something. Why don’t you go work at Orange Products? Didn’t Boss Tan ask you to train their customer service staff before? I think that job is perfect for you.”

Although everyone sees Li Jinglan as a unique slacker in Jinpeng Industry and even the entire Shanchi Group, she has no ability and only became the company's number two employee by luck, which is why she has her current good life.

However, what many people don't know is that she should be considered one of the earliest and most professional customer service staff in Taobao stores.

Tan Jincheng is the kind of person who can joke around, slack off, and play games when he's not working, but he has to be serious when he's working. At that time, there was a shortage of people, so it was hard for Li Jinglan not to study hard.

Her professional skills are beyond question. Although she hasn't worked for a while, the muscle memory from her previous job is still there. Some time ago, Tan Jincheng asked her to train the newly recruited customer service staff at Orange Products. At that time, Li Jinglan's professionalism amazed the group of professional customer service staff poached from Taobao.

There are no useless people, just people who are not in the right place. At Jinpeng Trading, Li Jinglan is not allowed to work as an assistant to others due to her seniority, but it is indeed difficult for her to take charge of a whole group of affairs.

So for now, she's just working as her sister's assistant to get by. However, in Li Yanning's opinion, this isn't a long-term solution, since Orange Technology and Flash Group are one family.

Instead of wasting my time here, I should go to Orange Technology and talk to Boss Tan about taking charge of customer service.

Now that their quality of life has improved, the two sisters have both reserved apartments in Flash Motors' self-built commercial and residential buildings. They also have cars and are not short of money. But life is still long, and they always need to find some sense of existence for themselves.

"Huh? Go work at Orange Products? I've never thought about that."

Li Jinglan was taken aback. She really hadn't thought about these things. Boss Tan asked her to help, so she went. She was even a little smug at the time, because Boss Tan still remembered her, this nobody.

For some reason, Li Jinglan always had a feeling that although Boss Tan was not much older than her, he always looked at her as if she were a child. However, he was not like that when he was working; he was quite serious.

So, Li Jinglan usually felt a bit of warmth towards Boss Tan, but also a bit of fear. She was happy to be able to help Boss Tan this time.

Li Yanning earnestly advised, "Yes, think about it. Although you have a good salary here, you don't have much to do every day. At work, you either wander around or play games. Now you've added online shopping to the mix. If this goes on for a while, you'll really not know how to do anything."

"Boss Tan has high standards for work. The fact that he invited you to train the new customer service staff a while ago shows that he recognizes your abilities in this area. You can mention to him that you could try working at Orange Products Club. If it doesn't work out, you can always come back." Opportunities don't come every time. The incredible opportunities they had at the beginning could have guaranteed the two sisters a lifetime of comfort, but they had to live up to the opportunities their boss gave them. This was one of the reasons why Li Yanning worked hard to improve herself.

It wasn't that she simply wanted to advance her career. In fact, she knew that it would be difficult for her to get promoted further at Jinpeng Industrial. The two bosses, who had already passed the early stages of the business, were no longer willing to choose management positions at will.

"That's true, it gets boring playing every day. Why don't we talk to Boss Tan about giving it a try?" Li Jinglan thought, tilting her head.

"Yeah, we're not very educated, but we're incredibly lucky to have encountered this kind of luck that most people never get in their entire lives. We should at least do something for the boss to repay him. Buying a few pieces of clothing is nothing. The boss doesn't need your sales volume."

Orange Products has been releasing real-time data every day for the past few days. The first day of launch saw the highest traffic, with a GMV of 3000 million yuan in just 12 hours. In the following two days, due to the weekdays, although the duration of the event was extended, the GMV did not see any significant breakthrough.

They had to Google the term GMV to understand it. It just goes to show how clever people in the internet industry are; they even include unpaid order amounts in it.

They're just making a fuss over nothing. In a few years, our "Brother Dong" will include everything in his shopping cart. When it comes to creating data, the internet is really quite advanced.

Over the past two days, although it was a weekday, the traffic to Orange Products Club was much lower than on weekends. The peak traffic was concentrated after midnight and after 24 p.m.

The publicly announced daily GMV is between 3500 million and 4000 million, while the actual figure remains above 1500 million. The growth rate is not high, but it is still growing steadily and there is no downward trend.

This shows that the model is recognized by most people. The Double Eleven shopping promotion lasts for a week, but Orange Products will invest heavily in traffic and offer discounts throughout the month in order to stabilize the growth rate of consumers.

As long as Orange Products maintains this steady growth, there shouldn't be any problems. After all, the real golden age of the internet has not yet arrived, and Taobao is too powerful at this time. Surviving is Orange Products' primary goal.

However, there is still a chance next year. The financial crisis of 2008 had a multifaceted impact, and the short-term decline in consumption was quite obvious, which also led to an increase in the inventory of brand owners.

Just like Pinduoduo during the period of consumption downgrade, 2008 might be an opportunity for Orange Products.

“That’s right, I could really give it a try over there. I was personally trained by Boss Tan, so mentoring newcomers would be a piece of cake for me,” Li Jinglan said with some pride.

"Yes, if we're talking about apprentices, you really are Boss Tan's first and only apprentice. If you go over there and use that title to do things, who would dare to disobey you?"

Li Yanning is right. In the early stages of her business, Boss Tan taught many people advanced work experience, such as Sun Yuming and Zhang Xuhui, who are now serving in important positions in various places. She herself has also benefited greatly from this.

But if we're talking about someone who truly taught her step by step, then it was really her younger sister. When Li Jinglan joined Jinpeng Trading, apart from having worked on screws for a few months, she was like a blank sheet of paper. All her work experience was taught to her little by little by Tan Jincheng.

It's true that Li Jinglan is Tan Jincheng's apprentice. With that title, she'll likely get a decent job at Orange Products.

“That makes sense. I’ll call Mr. Tan and see if he agrees.”

Li Jinglan didn't have much of a plan for her work. What her sister said seemed to make some sense. Her boss was so good to her, so she should help him if she could. Besides, she was getting a little bored after working like this for so long.

Playing games in the office every day isn't a good idea, and it doesn't have a positive impact.

"Why make a phone call? You know Boss Tan is at the Orange Products Club office area every day lately. Just go and ask him directly. Also, ask the boss's wife for her opinion and be careful about how you conduct yourself."

The two of them work in the factory area of ​​Dagang Industrial Park, which is some distance from the headquarters building of Flash Motors. However, it is precisely because of this distance that they seem more sincere.

What could be more effective at pleasing your boss than volunteering?

"Understood. When I get there, I'll ask the boss if I can come work here at Orange Products as a customer service representative." Li Jinglan nodded; she wasn't completely clueless.

Because she was brought up by the boss, she could act like a child and be affectionate in front of him, but she wouldn't dare to do that to the boss's wife.

(End of this chapter)