If you buy fake goods online, you will buy 100 million more!

Chapter 377 It must be true!

"I'm really sorry dear, but these are indeed the regulations of our platform. I don't have the authority to solve it for you. I can only report the problem. Someone from the platform will contact you within five working days."

The customer service replied after a moment of silence.

Still very polite and nice.

But it just doesn't solve anything.

Jiang Bai adjusted the virtual keyboard and wanted to type. After thinking about it, he put away the virtual keyboard, then swipe the dialog box, and quickly found the content of the chat with a customer service member.

"Ka" took a screenshot and sent it.

"That's what the customer service told me last time, but I waited for three days but didn't get any response. This time it changed from three days to five days. What's the difference from the previous perfunctory?"

Jiang Bai also added a sentence.

"I'm really sorry for the inconvenience, dear."

The customer service sent a formulaic response without saying anything, as if they didn't know what to say for a while.

Jiang Bai typed: "My request is very simple. First of all, gold members can only choose the lowest resolution for screen projection, but I remember that there is no explanation for this in the membership benefits of your platform."

"Secondly, I used HDMI to connect the tablet to the TV, but I was told that it couldn't be played. I just want to ask, the tablet is my tablet, and the TV is also my TV. Why don't you let me use the HDMI connection to play?"

"I feel that as a consumer, my legal rights have been violated. I hope your platform can give me an explanation."

Soon, the customer service replied: "I'm sorry dear, first of all, regarding your first question, our platform stipulates that gold members can only choose the lowest resolution when using the screen projection function. You can Upgrade to Platinum or Star Diamond membership to enjoy HD, Ultra HD and Blu-ray clarity."

"As for the problem you reported that the HDMI connection cannot be played, my suggestion here is that you can sign up for our Lvyi TV client membership and watch your favorite programs directly on the TV. This is more convenient and the experience is better. .”

Seeing this reply, Jiang Bai laughed angrily.

"So, this is what you Lvyi told me? Users can only enjoy the services they deserve by spending more money? Isn't this the overlord clause? Isn't this a bundled sale?"

"I'm sorry dear."

have to.

The customer service enters the repeat mode.

Jiang Bai's last trace of patience was completely exhausted, and he frowned and typed: "If this is your explanation, I will choose to protect my legitimate rights and interests as a consumer through legal channels!"

"Dear, if you have no new questions, this service is over. Please rate the customer service. 1 is the lowest and 10 is the highest. We will continue to improve the service quality based on your feedback~"

The customer service didn't care about Jiang Bai's "legal approach" at all. Instead of being nervous, they directly terminated the conversation and popped up the scoring template.

"Okay, that's great."

Jiang Bai laughed back in anger.

This is Luyi, one of the three giants of the domestic video platform. It is really a big shop bullying customers, and it is really noble.

punishment!
That being the case, there is nothing to say, it must be true!

At the same time, the familiar electronically synthesized voice sounded in Jiang Bai's mind.

【Thump!You have a new event unlocked (click to view details)]

Jiang Bai's eyes lit up.

It seems that even the system can't stand Lu Yi's shameless face.

What else is there to say?
check the details!

The virtual panel unfolds quickly.

[Event Name: Green Alien Bully]

[Basic situation: The host is a gold member of the Lvyi APP, and can only choose SD mode when casting the screen, and can’t play it when connecting the tablet and TV with HDMI... As one of the three giants of the domestic video platform, Lvyi’s appearance is too ugly. This kind of behavior that constantly provokes the bottom line of consumers and continuously violates the rights and interests of consumers cannot be condoned...]

[Auxiliary props: None]

【Current completion: 0%】

Now the system unlocking event does not give auxiliary props, but it doesn't matter, Jiang Bai has accumulated enough proficiency, such a trivial matter does not need auxiliary props at all, and it is enough to be big.

Jiang Bai got dressed and went out.

Find a big one.

……

East China Sea, Toho Corporation.

The customer service Luo Miaomiao rolled her eyes, her face was full of irritability.

Unexpectedly, this time, I ran into that strange user again, who was aggressive and chattering like a psychopath with two bigger questions.

Really sick!

Don't watch it if you can't afford membership, poor people make more troubles!
"What's wrong, Miao Miao, seeing you like this, have you met an idiot again?" The colleague turned his head and looked, and asked with a smile.

Luo Miaomiao pursed her lips and said, "That's right... It's still the same person last time who was arguing that the resolution of the projection screen was too low and that the HDMI connection couldn't be played. Connect the tablet to the TV to play the video... Hey, do you know what he told me just now, he said he would take the legal route and sue the green law, it made me laugh."

Luo Miaomiao pointed to the dialog interface on the computer screen that had not been exited yet, covered her mouth with the other hand, and laughed exaggeratedly, leaning back and forth.

"What? You want to sue Lu Yi? Let me see."

Colleagues came over and took a look.

Sneered and shook his head.

"This kind of kid looks like he has never been beaten by the society. He opens his mouth and shuts up the legal way. He really thinks that the legal way is so easy to go, but he still wants to sue the green law. What is he thinking?"

Luo Miaomiao shrugged: "Who knows, maybe his head was caught by the door."

"Maybe I'm learning from Jiang Bai." The colleague said with a smile.

"Ha~"

Luo Miaomiao laughed and didn't care at all.

Jiang Bai's name is indeed resounding enough, and the things he did are scary enough to say.

Of course they do!
With a population of 14 billion in the country, what is the probability of encountering that strange thing?

If Jiang Bai was the one who was worried all day, would the customer service be able to continue?
What is an idiom?

Yes, unfounded worry.

I have learned a concept in middle school mathematics called "small probability events", that is, things with a probability close to 0.

Basically treat it as impossible.

So Luo Miaomiao was not worried at all.

The matter was soon forgotten by her.

……

On the other side, Jiang Bai drove to the elite law firm.

"Luo Dazhuang, it's like this, some time ago I used the green one to watch an old movie, and it turned out..."

Jiang Bai told the general situation, and then said: "I don't know much about the legal provisions or tort liability, but as a consumer, from my feeling, it must be wrong for Luyi to do so. , should have violated some of my rights, Luo Dazhuang, what do you think?"

Luo Dazhuang pondered for a moment and said: "Your feeling is right, the green abnormality has indeed violated your rights."

"Let's talk about the clarity of the golden member's projection screen first. There are two possibilities."

"If this situation existed after you signed up for the membership, that is to say, when you signed up for the membership, the golden member could choose a higher resolution for screen projection, but from a certain day later, Luyi made a decision on this If it is modified, it can only be projected in standard definition as it is now, then the green difference is equivalent to not fulfilling the contract!"

"If this situation already existed when you signed up for membership, but Luyi did not clearly write it into the membership rights, this is a violation of your right to know as a consumer."

Then, Luo Dazhuang briefly introduced the laws and regulations corresponding to the two situations to Jiang Bai.

In the first case, Article 577 of the "Civil Code" can be applied: If one party fails to perform the contractual obligations or the performance of the contractual obligations does not conform to the agreement, it shall bear the liability for breach of contract such as continuing to perform, taking remedial measures, or compensating for losses.

In addition, Article 1 of the "Contract Law" also has relevant provisions, which are almost verbatim with the provisions of the Civil Code.

In the second case, the provisions of Article [-] of the "Consumer Rights Protection Law" apply: Consumers have the right to know the real situation of the goods they purchase and use or the services they receive, referred to as the right to know.

"Can you be sure that this happened before or after you signed up for membership?" Luo Dazhuang asked.

Jiang Bai thought for a while, his eyes lit up and he said, "Afterwards!"

"you sure?"

"Sure!"

Jiang Bai nodded heavily and said: "I remember about two or three months ago. I used the Luyi APP to cast a screen to watch a movie. I can't remember the exact time, but it must have happened after I opened the court membership, because that movie You need a membership to watch. At that time, you could choose ultra-definition, high-definition and Blu-ray."

"very good."

Luo Dazhuang nodded and said:

"It now appears that Luyi is suspected of violating Article 577 of the Civil Code and Article 1 of the Contract Law in this matter. It is a violation of contractual obligations. We can file a lawsuit to demand that it perform its responsibilities. or compensation for damages."

"However, the premise is that we have to prove that before you sign up as a member of the Lvyi APP, there is no restriction on the resolution of the projection screen of the Lvyi Gold member."

"This is probably going to be a little troublesome."

Hearing Luo Dazhuang's words, Jiang Bai frowned and bared his teeth.

indeed.

It is difficult to obtain evidence of past events.

After all, what Jiang Bai said about the freedom to choose the resolution of screen projection two or three months ago is just his one-sided statement, and there is no real evidence, and he himself can't remember the specific time, so how could the judge accept it?
"I'll figure it out." Jiang Bai said in a deep voice.

"Well, this is up to you. In addition to this, you need to do one more thing, and that is to notarize the relevant content of the introduction of membership rights." Luo Dazhuang ordered.

"I understand, what about the HDMI connection?" " Jiang Bai asked.

Luo Dazhuang said: "This behavior, the other party is suspected of infringing on your right to choose independently..."

Article [-] of the "Consumer Protection Law" stipulates that consumers have the right to independently choose goods or services, referred to as the right to choose independently.

Specifically, the right to choose independently means that consumers can independently choose the goods or services they are satisfied with according to their consumption needs, and decide whether to buy or accept them.

In addition, the "Anti-Unfair Competition Law" stipulates that when selling goods, operators shall not sell goods in tying against the wishes of buyers or under other unreasonable conditions.

The current situation is that Jiang Bai connected the TV to the tablet via HDMI, and wanted to play the video on the tablet APP, and played it on the TV, but failed.

The green exception prohibits HDMI connection playback.

The explanation for this is just a simple "copyright restriction".

And this restriction belongs to "unreasonable conditions", which may be suspected of breaking the law.

Moreover, Luyi’s move is to threaten the viewing experience, interfere with the user’s right to choose the playback device, and cut off the cross-play path of the same-source video on different devices.

In other words, it is forcing users to spend more money if you want to achieve a better viewing experience...

This behavior is suspected of violating the user's right to choose independently.

"Behind the matter of HDMI connection playback, there may be some complicated situations. I need to know more, but the violation of the contract is a certainty."

"Why, are you really going to touch Lu Yi?"

Luo Dazhuang gently pushed the glasses frame, and asked with a smile.

The tone was very flat, so flat that it seemed to be talking about what to eat for dinner.

Who would have thought...

He was talking about suing an industry titan.

Maybe this is the big cow, he didn't pay attention to Lu Yi at all, okay?

Jiang Bai also said with a slight smile: "Luyi, these years are a bit too noble, I put some eye drops on it, otherwise I can only test the bottom line of consumers step by step, step by step, and violate consumer rights!"

"It's okay to make money, but it's not good to eat too badly."

"Hahaha!"

Hearing Jiang Bai's words, Luo Dazhang smiled heartily, patted him on the shoulder and said, "That's great, I've heard that there are some strong people in Luyi's legal department, and this time I just saw it."

The two men are both vigorous and decisive in character. Now that they have decided to rectify, they didn't waste any more time and took action directly.

Jiang Bai notarized the content related to the rights and interests of Luyi APP members, and at the same time mobilized fans to help, looking for evidence that in the past six months, Luyi Gold members can freely choose the definition of screen projection.

It can only be said that there is great power in numbers.

There was evidence that night.

These days, many people have the habit of shooting videos and making funny sounds to record their beautiful life.

Then someone took a picture of watching a movie on the Lvyi APP.

Gold members, Blu-ray clarity, and time are also within the scope.

With the first, there is the second, the third...

In just half a day, Jiang Bai received eight pieces of evidence, including various mobile phone models and TV brands, which are enough to prove something.

Moreover, these fans can also appear in court as witnesses, and Jiang Bai will be responsible for the round-trip travel expenses, accommodation and meals.

But he can't give red envelopes to fans. If the other party's lawyer catches the loophole and bites him to bribe witnesses or something, it will be troublesome.

Jiang Bai's side is progressing smoothly.

Luo Dazhuang is also preparing a complaint, and at the same time has a deep understanding of the HDMI connection playback.

When the HDMI connection is forbidden to play, it prompts such a general reason as "copyright restriction".

What Luo Dazhuang needs to do is to figure out this so-called "copyright restriction" and see whether Luyi's actions are protecting copyright, or using the name of protecting copyright to steal the truth!
　Thank you for coming to give a reward~
　　
　
(End of this chapter)